治疗性沟通情景对话案例

治疗性沟通案例及评析

——乳腺癌术前患者

案例简介

患者，女，46岁，麻醉科医生，大学文化程度，丈夫为外科医生，育有一女一子。 患者神清、精神可，浅表淋巴结未触及肿大，右乳外上象限可触及一约3cm×3cm大小质地较硬肿块，2010.11.18 在我院门诊行乳房钼钯摄片。提示：右乳内上象限病灶，考虑乳腺癌可能，既往有冠心病及糖尿病病史。

Stage 1 交际性沟通

——建立关系、收集一般信息

沟通要素

时间 2010.11.20, 9：30am 参与人物 患者、护士 沟通情境 患者坐卧，表情放松。护士坐在床旁。同病房无探视人员，病房无正在进行的检查、治疗及护理操作，噪音较小。 信息来源 病历；□医生；患者本人；□家属 沟通时长 20 min

沟通内容

姓名代码 MHF 年龄 46岁 性别 女 婚姻状况 已婚 文化程度 大学 职业 医生

家庭主要成员及职业 丈夫（医生）、儿子（会计）、女儿（医生） 家庭所在地 城镇 经济负担

VIP销售话术：

情景一：价格太高，不能再打折吗？

A:其实我们也希望以更优惠的价格给您，只是真的很抱歉，您一定要谅解，因为商品要做出好质量就一定需要相对比较高的成本，不过只有做出好的质量，才能让您买得更放心，这才是最重要的。

B:这一点确实要您见谅了，不过虽然我们在价格上没办法再给您优惠，但只要是我们这里购买商品的客户，不论是质量还是售后上，我们都一定会让您非常放心！让您物有所值！

情景二：老顾客没有更多优惠么？

A:首先感谢您一直以来的支持，不过这一点希望请您一定要谅解，因为我们更希望在价值和质量上能够体现出真正对老客户负责，这样您才会对我们品牌更满意，更放心。

B:很感谢您的支持，在优惠方面，确实已经是很低的折扣了，不过，您放心的是，在定价上，我们一直以诚信为主，不管您什么时候光临本店，都是这个价格，所以作为我们的客户，最放心的是，您购买的商品不会随着时间的推移存在贬值的情况。

情景三：别人都打那么低的折扣，你们为什么不可以

A：其实我们也希望以最优惠的价格把产品给顾客，只是您也知道折扣跟很多方面有关，比如质量、售后、工艺等等，最主要是这类产品你不是天天买，所以保障才是最重要的。您说对吧

B：是的，折扣有时候确实很吸引人，也有些商家为了

篇一：英语情景对话大全

美国英语情景对话大全

(1).Introductios and Opening Conversations 介绍和开场白

People in the United States don't always shake hands when they are introduced to one another. However, in a formal or business situation people almost always shake hands.

1.A: Mary, this is Joe's brother David.

B; I'm very glad to meet you.

C: It's a pleasure to meet you.

B: How do you like Texas so far?

C: It's really different from what I expected.

B: Don't worry. You'll get used to it in no time.

2.A: Mrs. Smith, I'd like to in

篇一：英文公司介绍情景对话

Unit2 Company Description

Student A: Miss Luara. Welcome to our Lenovo company.Nice to meet you.

Student B:Nice to meet you,too.

Student A: I would like to introduce our company to you and show you around our modern factory.I am sure you will be interested. May I give a presentation now?

Student B:Yes,of course.

Student A: As you know our company is located in Beijing,China. Our company is the world’s fourth-largest PC maker, has long dominated the Chinese market, the world’s second-largest.

Student B:I see.So,what l

购物英语情景对话

Reception 接待

1. What can I do for you? 你要些什么? 2. Can I help you? 我能帮你吗?(需要些什么?)

3.Do you find anything you like? 你找到你喜欢的吗?

4. Are you being helped?/Are you being served? 你需要帮忙吗? Is there anybody waiting on you? 有人招呼你吗? Choosing and buying选择与购买 Choosing 选择

1. I want a pair of shoes/a jacket. 我想买一双鞋／一件夹克。 2. I’d like to see some towels. 我想看看毛巾。

3. Show me that one, please.请把那个给我看看。

4. Let me have a look at this watch. 把这只表让我看看。 5. I’m just looking, thanks. 我只是看看，谢谢。

6. Would you show me

词组、对话,可上课用。

Making a Doctor's Appointment

Doctor's Assistant: Good morning, Doctor Jensen's office. How may I help you?

Patient: Hello, I'd like to make an appointment to see Doctor Jensen, please.

Doctor's Assistant: Have you been in to see Doctor Jensen before?

Patient: Yes, I have. I had a physical last year.

Doctor's Assistant: Fine, what is your name?

Patient: This is Maria Sanchez.

Doctor's Assistant: Thank you Ms Sanchez, let me pull up your file.

Patient: I haven't been feeling very well lately.

Doctor's Assistant: Do you nee

篇一：英语情景对话大全

美国英语情景对话大全

(1).Introductios and Opening Conversations 介绍和开场白

People in the United States don't always shake hands when they are introduced to one another. However, in a formal or business situation people almost always shake hands.

1.A: Mary, this is Joe's brother David.

B; I'm very glad to meet you.

C: It's a pleasure to meet you.

B: How do you like Texas so far?

C: It's really different from what I expected.

B: Don't worry. You'll get used to it in no time.

2.A: Mrs. Smith, I'd like to in

词组、对话,可上课用。

Making a Doctor's Appointment

Doctor's Assistant: Good morning, Doctor Jensen's office. How may I help you?

Patient: Hello, I'd like to make an appointment to see Doctor Jensen, please.

Doctor's Assistant: Have you been in to see Doctor Jensen before?

Patient: Yes, I have. I had a physical last year.

Doctor's Assistant: Fine, what is your name?

Patient: This is Maria Sanchez.

Doctor's Assistant: Thank you Ms Sanchez, let me pull up your file.

Patient: I haven't been feeling very well lately.

Doctor's Assistant: Do you nee

铁路服务英语 情景对话 （客运值班员班）

参与演出角色：列车长1名、列车员A、列车员B、旅客A、旅客B、旅客C(共6名)

场景1：3车厢 (找座位)

列车员 A: Good morning , sir. Ticket, please.(递车票)thanks for your cooperation! This is carriage three. Let me help you (帮助提行李上车)

早上好，先生！请出示车票，谢谢您的合作。这是3车厢，我帮您吧。 旅客 A：thank you. 谢谢。

旅客 A: Excuse me, can you help me find my seat? 打扰一下，您能帮我找下我的座位吗？

列车员B: Please show me your ticket, it says which seat is yours . Oh，your seat number is 17,follow me ,please.(引领) This aisle seat is yours.

请出示下您的车票，那上面有您的座位号码，您的座位号是17，请跟我来，就是这个靠过道的座位。

旅客 A: Thanks, you are so

情景一：请问我想拨打国际长途怎么办？

Q: How can I make an international long distance call? A:

1) May I have your cell-phone number?

2) you can make an international long-distance call by dialing 12593 and the idd

international prefix plus the country code and city code, then the number.

3) kind remind: this code is just available in international long-distance call from local area,

if u are roaming outside of Beijing, pls dial 17951 rather than 12593 as 12593 is not available in other city yet.

4) if need, I will send more details via e-m