8D中英对照Customer Corrective Action Report - 图文

德信诚培训网

8D中英对照Customer Corrective Action Report

制订日期 2003年08月23日

修订日期 2013年6月8日

实施日期 2013年6月8日

批 准 总经理 审 核 工程部 生产管理部 PE部 QA部 开发技术部 IQC检查部 制 定 TQM部 管理小组

德信诚培训网

8D中英对照Customer Corrective Action Report

更改记录

发行日期 2003/08/23 2006/04/17 2007/05/14 2009/04/10 2013/6/8 版次 1 2 3 5 6 更改内容 初版发行 根据公司组织架构图 1）取消QM推进部，新设制品保证部和部材保证部 （原制品保证课变更为制品保证部，原部材保证课变更为部材保证部）。 2）追加品质技术推进室和特化物对应推进室。 1. 公司组织结构图变更，取消报关物流部，报关课与物流课纳入生产管理部。 2. 根据公司组织结构图，品质技术推进室变更为制造企画室。 1. 根据公司组织图，对文中的部门进行了修订。文中的部门长变更为部长、责任者变更为管理职； 2.根据实际的业务内容，对2. 新产品生产、出货前实施项目进行了修订。(P4) 更多免费资料下载请进：http://www.55top.com/index.asp 好好学习社区

德信诚培训网

8D中英对照Customer Corrective Action Report

目 录

项目、标题 页 次 更改记录 ..................................................................... 2 目 录 ....................................................................... 3 1.总则 ....................................................................... 4 1.1适用范围 ................................................................. 4 1.2起草、更改、作废 ......................................................... 4 1.3目的 ..................................................................... 4 1.4权责 ..................................................................... 4 1.5.定义 .................................................................... 4 2. 作业内容 .................................................................. 5 3．相关文件 .................................................................. 8 4.相关表单 ................................................................... 8 5.流程图 ..................................................................... 9

总页数 ：7页

德信诚培训网

8D中英对照Customer Corrective Action Report

Date opened Supplier供应商 Product No料号 Owner客户 C.C.A.R. No. Originator制作人 Date Discipline 1: Use Team Approach组队成员 This is the first step of the 8D process and the first part of the 8D report. This step defines the composition of the 8D team. The team should be cross functional and should include as members the process owner, a member from QA, and others who will be involved in the containment, analysis, correction and prevention of the problem. The names of the members as well as their positions in the company organization must be enumerated in this part of the report. 这是8D制程的第一步，也是8D报告中的第一部分。这个步骤详细说明了8D组的所有成员。这个组队需要具有执行作用并包括制程的负责人，QA成员以及涉及在短期对策、分析、纠正和预防性问题中的其它人员。在此报告中这一部分中需要列举出所有负责人员的名字，职位。 Discipline 2: Describe the Problem 问题的描述 Date This step involves a detailed assessment of the problem highlighted by the customer. Under this step, the 8D report provides background information on and a clear picture of the problem being highlighted by the customer. It should include the following details: (a) part information (part name, part number, lot number, date code, etc.; (b) when the problem was encountered; (c) where the problem was encountered; (d) a specific description of the failure mode; and (e) the failure rate. 这个步骤涉及的是客户所提出问题的详细说明。在这步骤中，8D报告提供客户反应的问题的背景信息和明确的图片说明。它需要包括下列详细资料：(a)产品信息(产品名称，料号，序列号，日期代码等)﹔(b)问题发生的时间﹔(c)问题发生点﹔(d)失效模式的具体描述﹔(e)失效率 Discipline 3: Containment Action短期性的牵制性措施 Date This discipline explains the extent of the problem and bounds it. Based on initial problem investigation, all lots that are potentially affected by the same problem must be identified and their locations pinpointed. If possible, specific lot #'s and/or date codes of potentially affected lots shall be enumerated in this portion of the report. 这一条款解释问题的范围并对它进行限制。基于最初问题的调研，所有受到相同问题潜在性影响的产品都必须被鉴定和确认，以及查明受影响产品所在地点。如果可能的话，受影响的产品的具体货号和日期代码都必须在这一部分列举出来。 Lots that are still in the factory must be put on hold until their reliability has been properly assessed. They must only be released if the lots are either proven to be clean or the failures may be effectively screened. 所有仍在工厂的货物在他们的可靠性被进行适当的评估和鉴定前都必须被搁置和停留。只有在这些货物已经被証明是合格清白或失效模式已被有效地消除，他们才可以被放行。 If the problem has an extremely high reliability risk and the application of the product is critical (e.g., failure of the 德信诚培训网 product is life-threatening), lots already in the field may need to be recalled. However, recall must only be done under extreme cases wherein the impact of reliability risk is greater than the impact of recall. 如果这个问题具有极度高可靠性的风险，产品的应用具有危险性(比如产品的失效会威协到生命)，那么所有这些产品都必须被取消。然而，取消的条件是必须是可靠性风险大于取消带来的影响。 Discipline 4: Describe the Root Cause根本原因的分析 Date This 8D process step consists of performing the failure analysis and investigation needed to determine the root cause of the problem. The corresponding portion in the 8D report documents the details of the root cause analysis conducted. A detailed description of the actual failure mechanism must be given, to show that the failure has been fully understood. 这一过程包括进行失效分析以及需要决定问题根本原因的调查。是对根本原因进行分析和详细証明。提供实际失效装置的详细说明用以显示完全明白和理解这一失效。 The root cause is then presented, showing how it triggered the failure mechanism identified. All events emanating from the root cause and leading to the failure mechanism must be included in the explanation. As much evidence as possible must be provided to show that the root cause is the real culprit behind the problem. 呈现的根本原因是用于说明被确认了的失效机械装置是如何引起的。引起事故发生的根本原因以及导致失效机械装置的所有事件都必须包括在这个解释说明当中。尽可能多地提供証明以显示这一根本原因是问题中隐藏的真正要因。 The root cause must also be correctively actionable. 这一根本原因也必须具有纠正可诉性的。。 Discipline 5: Permanent Corrective Action长期对策 Date

本文来源：https://www.bwwdw.com/article/zxo2.html