非正式英语 正式英语

非正式英语 正式英语

What’s your name? May I have your name?

您贵姓？ 请问您贵姓大名？

Do you want some tea? Could you like some tea?

您要喝茶吗？ 请问您想喝茶吗？

Over here, please. Could you come this way please?

这边请。 请您往这边走好吗？

* 不要说OK, Sure, Yeah等等，而要说Certainly, Sir.

* Hey, uh-huh, Hang on 等等，也不适合在酒店中使用。

* 别说“I don’t know.”回答“不知道”是非常不礼貌的说法。

可以说“just a moment, please. I’ll check that for you.” （请稍候，我来帮您确认），然后请有能力处理的人前来协助。

* 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms.

在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl.

* 正视对方的眼睛，以显示出你的信心和诚意。但必须注意，注视对方的眼睛，并不是无理地盯着对方看。

* 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。

二.基本待客英语

（一）在正式的英语表现里，疑问基本句型可分为下列四种：

1. May I ~

2. Could you ~

3. Would you ~

4. Shall I ~?

只要理解这四种基本的句型，就可以处理大部分业务上的状况。

1． 自己要做什么事时，就使用May I ~

May I have your name, please?

请问尊姓大名

May I have your check-out time, please?

请问您什么时候结帐离开？

May I see your passport, please?

请让我看一下您的护照好吗？

May I know your nationality, please?

请问您的国籍是什么？

2． 麻烦客人时，可使用Could you ~

Could you fill out the form, please?

请您填写这张表格好吗？

Could you write that down, please?

请您写下来好吗？

Could you draft the fax, please?

请您写下传真的草稿好吗？

Could you hold the line, please?

请不要挂电话好吗？

3． 询问客人的喜好或是做什么时，可使用Would you ~

Would you like tea or coffee?

请问您要喝茶还是咖啡？

Would you like to take a taxi?

请问您要搭计程车吗？

Would you mind sitting here?

请问您介意坐在这里吗？

** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。

When would you like to visit Kunshan?

请问您想要何时参观昆山？

When would you like to have lunch?

请问您想在哪里用餐？

What time would you like to eat?

请问您想何时用餐？

Who would you like to contact?

请问您想和谁联络？

Which kind of room would you prefer?

请问您喜欢哪一种房间？

How would you like to settle your bill?

请问您的账单如何处理？

How long would you like to stay?

请问您要逗留多久？

How many tickets would you like to buy?

请问您要买几张票？

4． 在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~?

Shall I draw the curtains?

请问需要我把窗帘拉上吗？

Shall I draw you a map?

请问要我为您画一张地图吗？

Shall I make the reservation for you?

请问要我为您安排预约吗？

（二）招呼语

Good morning. (用于中午以前)

Good afternoon. (用于中午至下午六点以前)

Good evening. (用于下午六点过后)

在这些招呼语的后面接句子，例如：

Good morning, sir. Are you checking-out?

早上好，先生，请问您要退房吗？

Good afternoon, sir. Welcome to LI JIA Hotel.

中午好，先生，欢迎光临丽嘉酒店

Good evening, Ms. May I help you?

晚上好，小姐，请问我能为您服务吗？

后面也可以接上自己酒店名称、部门名称，如：

Good morning, sir. This is the Front Desk. May I help you?

早上好，先生。这里是服务台，请问您需要服务吗？

（三）回答

1.一般性的回答

I see, sir.

我明白了，先生。

Certainly, sir.

好的，先生。

2.请对方再等一会儿

Just a moment, please.

请稍等。

Thank you for waiting.

您久等了，先生。

I am very sorry to have kept you waiting.

很抱歉让您久等了。

Could you wait a little longer, please?

请您稍候好吗？

3.要麻烦客人或是拒绝客人的要求时

拒绝客人时，不要一口回绝说“No.”，要委婉一些。

I am afraid I can’t do that.

不好意思，我恐怕没办法那样做。

Excuse me, sir. Please let me pass.

不好意思，先生，麻烦让我过一下。

4.道歉

如果是自己的错就说“I am sorry.”; 如果是公司的错，就说：“We are sorry.”。

I am very sorry for the delay.

很抱歉延误了时间

I am very sorry for the inconvenience.

很抱歉造成您的不便。

I would like to apologize for the mistake.

为这个错误我深致歉意。

5.客人对自己说“Thank you.”时回答

You are welcome.

不客气。

Thank you, sir.

谢谢您，先生。

Thank you very much.

非常感谢您。

6.交给客人某些东西时，可以说

Here you are.

您要的东西在这里。

Here is your room key.

这是您的房间钥匙。

Here it is.

这是您的东西。

7． 当客人准备离开时，可以说：

Have a nice day.

祝您有美好的一天。

Please enjoy your stay

祝您住宿愉快。

We hope to see you again soon.

希望不久能再次见到您。

Thank you for staying with us.

谢谢光临。

8．当客人的英语难以理解时

面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。

Pardon?

对不起？

Pardon me?

对不起？

I beg your pardon?

对不起请再说一遍好吗？

Could you repeat that, please?

请您重复一遍好吗？

若是不敢肯定对方所说的部分内容时，可以将不明白的部分重复一遍，如：

Excuse me, sir. Do you mean you lost your room

评价答案

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匿名 回答采纳率:25.3% 2010-01-27 14:11 满意答案

好评率：100% 点餐

Excuse me, could I see the menu, please？ 打搅一下，我能看看菜单吗？ Are you ready to order？ 您现在可以点餐吗？ first course 第一道菜 maincourse 主菜 dessert

甜食

Could I have the bill, please？ 请拿账单来，好吗？

How would you like to pay？ 请问您怎样付款？ 1) o! Is (Tom ) in ?

2) Nice to meet you. I'm Bill Dillon. 3) Nice day, isn't it? 4) I'll take all of them.

5) May I / Could I speak to ??

6) Is that ? (speaking)? Yes, it is 7) How is everything going? 8) Have a nice trip.

9) This is ? (speaking) .

10) Looks like rain, doesn't it ? 11) Shall I open the window for you ? 12) Hold on (for a moment), please./ Just a moment, please. / Wait a moment, please.

13) Who is that? / Can I ask who's calling?

14) Can you tell me the way to the nearest bus stop? 15) Hi ! I'm Judy Drew.

16) Why don't you use a knife?

17) I'm afraid he/she isn't here/ in right now. 18) Can I take a message for you?

19) Will you give him a message, please? 20) -Does he /she have your number? v --Perhaps not. My number is?. 21) How about going for a walk?

22) The line is busy. I'll try again later.

23) Which is the way to the nearest post office?

24) I've lost a case , I wonder if it has been found. 25) May I use the telephone?

26) I can't get through (to sb) . I'll try again later. 27) Take your time , please. 28) May I try it on ? 29) I just call to say ?

30) Wrong number!/ I'm afraid you've dialed a wrong number. 31) The line is bad./ It's not a good line. 32) I want to have a look at? . 33) How much is it?

34) I can't decide which to buy. 35) Can you make it cheaper?

36) You are wanted on the phone. 37) I wonder if I could park here.

38) There is a call for you.

39) Would you please not smoke here ? 40) You're welcome.

1. Can I talk to you ? 能和你谈一下吗？ 2. Can we talk? 能一块儿谈谈吗？ 3. Let’s talk. 我们谈谈吧。

4. Excuse me. You got a minute? 对不起，能耽误你一分钟吗？ 5. May I have a word with you? 能和你说句话吗？

打电话(Making telephone calls)

1.- Hello！

- Hello，Bill？

- No，this is Sam.

- Hi，Sam. This is Mike. How are you？

2.- Hello.

- Hello. May I speak to Mr Green？

3.- No. 5 Middle School.

- Mr Green，please.

- I'm sorry. Mr Green is not in.

- When will he be back？

- About six this afternoon.

- All right. I'll ring again then.

- Very well.

4.- Hello！ - Hello，Ham Mei. Could I borrow your Chinese-English Dictionary please？

- Sorry！ It's not a very good line. Could you speak more loudly？

- Could I borrow your Chinese-English dictionary？

- Sure. I'll bring it to you tomorrow.

- Thank you. Goodbye.

问路和应答(Asking the way and responses)

1.- Excuse me. Where is the washroom，please？

- Oh，it's over there.

2.- Excuse me. Can you tell me where the bookshop is？

- Look！ It's on the other side of the road.

3.- How far is the post office，please？

- Only a few kilometers.

4.- Will you please tell me the way to the railway station？

- Go down this street. At the end of the road you'll see it.

5.- Excuse me. Could you tell me how I can get to the supermarket？

- Go straight along this road. Then go over the bridge and turn right at the bookshop. You'll find it.

十、购物(Shopping)

1.- What can I do for you？

- I'd like some apples.

2.- Where can I buy some stationery？

- Let's look at the shopping guide. Oh，it's on the ground Floor.

3.- Could I buy half a kilo oranges？

- Certainly. Here you are.

4.- Will you please show me that radio？

- Certainly.

5.- How much is the radio？

- Ninety yuan.

6.- Good morning，sir. May I help you？

- Yes，I'd like to buy a sweather.

看病(Seeing the doctor)

1.- I'm feeling tired，doctor.

- Have a good rest and then you'll feel better.

2.- How are you feeling today？

- I'm feeling even worse.

3.- Doctor，she is not feeling well.

- Nothing serious，I hope.

4.- Doctor，do I have to take the medicine before or after meals？

- Three times a day after meals.

5.- What's the matter？

- I've got a headache.

6.- What's your trouble？

- I've had a pain in my stomach since morning.

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