国家开放大学 管理英语4 2019秋形考测试参考答案

管理英语4形考测试

单元测试一

一、选择题

1.— This project is too big for me to finish on time.

I'll give you a hand

2.— Is it possible for you to work out the plan tonight?

I think so.

3.— It is through enthusiasm and quiet intensity ______ we transform creativity and vision into the technologies.

that

4.— The demands and requirements placed on the CEO of Sony are different from ______ on the manager of your local Wendy's restaurant.

those

5.— Even the best continually seek ways to ______ their skills.

sharpen

6.— I think things have been a bit difficult for us the last couple of months.

You're right

7.— Could you give us a speech on management functions some day this week?

I'd love to, but I'm busy this week

8.—We could let some of the staff work from home.________________?

What do you think of it

9.—The responsibilities in handbook ______ that managers have to be concerned with efficiency and effectiveness in the work process.

indicate

10.The Human Resource Managing Department at Honda is given specific instructions ______ employ the best possible workers.

on how to

11..______ his anger the employees called him Mr. Thunder, but they loved him.

Due to

12.Supervisors should ______ their employees in two-way communication so that understanding takes place.

engage

13.AT&T found that employees with better planning and decision-making skills were ______ to be promoted into management jobs.

more likely

14.______ managers spend most of their time in face-to-face contact with others, but they spend much of it obtaining and sharing information.

Not only do

15.______ CEOs spend planning, the more profitable their companies are.

The more time

二、听力理解

1. What kind of role is Melinda taking on for her job?

Project coordinator.

2. How long will Melinda be trained for her new role?

Half a month.

3. How often should Melinda report to the board on the progress of the project?

Once a month

4.What kind of contract can Melinda sign with outside contractors?

Standard temporary-worker contract.

5. Which one does NOT belong to Melinda's responsibilities?

Formulate the industry standard of payment.

三、阅读理解（正确选T，错误选F）

Who Killed Nokia?

1. Nokia lost the smartphone battle because its technology is not as good as that of Apple. F

2. Nokia's middle managers were frank to tell the truth, but the top ones didn't listen to them. F

3. Nokia's top managers were too moody to hear anything good but harsh. T

4. Middle managers in Nokia delivered results more than they promised earlier. F

5. Nokia's top managers should have had better conversation techniques to encourage internal coordination and truth. T

单元测试二

一、选择题

1.—How can you explain the latest situation?

A.Sorry

2.—____________________identify the problems that have been occurring?

C.Are you able to

3.I think the primary ______factor is there's been so much absence lately.

A.contributing

4.When the message finally reached the Command Center, it __________ “mutated” to become —“Send three and four-pence, we're going to a dance.”

B. had

5.He's left now, but productivity hasn't ______that much.

C.picked up

6.— If you can't say what you've come to say at the meeting, what's the point?

B. I can see that

7.Creativity, especially __________ which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips.

A. that

8.Every time I tried to say something, he would ______ to something else.

B. move on

9.What you need to do is to keep things short and sweet, just the ______.

C. highlights

10.How did your meeting go yesterday?

A. Not so good

11.— If you can't say what you've come to say at the meeting, what's the point?

B. I can see that

12.— Will you go on a picnic with us tomorrow?

C. I'm afraid I have no idea

13.Who was ______ the meeting？

A. chairing

14.In today's environment, __________ people are often burned out, it's important for employees to have

a personal connection with you and the work you believe in.

A. where

15.Effective leaders distill complex thoughts and strategies into simple, memorable terms __________ colleagues and customers can grasp and act upon.

B. that

二、完形填空

What We Have Here: A Failure to Communicate

seems like it is more difficult to connect — with anyone.

Facebook wall? Skype, poke, ping or conjure them up on a digital tin can phone?

And once you reach someone, you wonder: Is he paying attention? How do you know? Even with the

asked and Instructions and directions go half-read. Meetings are botched. Feelings are hurt.

三、阅读理解

（一）Habits of Highly Effective Communicators

1. Communication and leadership don't always go hand in hand. F

2. The say-do gap happens when people misunderstand their leader's intention. F

3. Using technical jargon makes a leader convincing. F

4. Communicating sincerely is always the best. T

5. Observation is as important as communication when you want to know what people really think. T

（二）Communication Failure

1. Confirming reception of the sent messages means

C. the messages are correctly understood by right receivers

2.In the famous British Army Commander story, which step probably did NOT go wrong in the communication chain?

A. Conceiving.

3.What is Chinese whispers?

B. A game to pass message around in a whisper.

4. Allocative failure does NOT happen when

A. the right information goes to the right place

5. According to the passage, which of the following cases does NOT belong to human failure?

C. Increasing customer complaints.

单元测试三

一、选择题

1.—Will you help me arrange a meeting with Mr. Brown, please?

B.Sorry I can't. I have to finish my project right now.

2.—Could I borrow your iPad for a few hours?

B. Sure, here you are. Enjoy your time.

3.Team members are ______ as unique people with irreplaceable experiences, points of view, and knowledge to contribute.

B. viewed

4.How do you get your members to ______ as a team?

C. pull together

5.I believe that I have a lot to contribute ______ a team environment, and am comfortable in both leadership and player roles.

A. to

6.—What are your teammates like?

A. They are all warmhearted and helpful.

7.—I am sorry for what I have said to you.

C. Don't think any more about it.

8.If I take the time to talk with my manager at the beginning of a project, we ______ off to a great start on the same page.

A. can get

9.I have been very lucky to have had ______ managers during my career so far.

A. terrific

10.The team creates an environment ______ people are comfortable in communicating, advocating positions, and taking action.

C. in which

11.—_____________

—I'd like to have this film developed.

B. May I help you?

13.Regular and concrete feedback is important ______ who is not performing up to her potential.

B. when dealing with a worker

14.In high school, I am equally comfortable______as a member of a team and independently.

B. working

15. I like to think ______. I am always the one finding new ways to a situation or challenge.

C. outside of the box

16.The majority of these team challenges ______ anywhere

C. can be delivered

二、阅读理解

（一）Tips for Team Building

1. Team building event is traditionally related to playing games at resort. T

2. The author claims that playing games together is as important as form teams to solve real work issues and to improve real work processes for team building. F

3. “Retreat” in the first paragraph means withdrawal of troops after a defeat.F

4. Ice breaking motivates team members compete with each other. F

5. A good teamwork culture enables individuals make more efforts together. T

（二）A Teamwork Game

1. This team building event was aimed at

B. making the team members know how to share information or solutions and cooperate with each other

2.This event was held in

A. a self-service restaurant

3. About how many team members were out of the second round of the activity?

C. 5.

4. Which statement below is correct?

C. In the third round, everybody had their own balloon with help from others within 2 minutes.

6.What was the event going to teach these employees?

A. Sharing and cooperating with other team members is more efficient when they are working together.

单元测试四

一、选择题

1.— Wow! This is a fantastic project! I've never known you're so creative.

C. Thanks for your compliments.

2.—Do you mind if I use vouchers to spend in a restaurant?

B. Not at all. Go ahead.

3.An appreciated gift and the gesture of providing it will ______ your coworker's day.

B. light up

4.______ clearly communicate with and actively listen to employees is essential to improve their performance.

C.Being able to

panies are ______ interested in your soft skills ______ they are in your hard skills.

B. as…as…

6.—__________

—You might as well write a thanks-note.

C. Could you suggest some ways of the rewards?

7.—You'd better not push yourself too hard. You can ask the team and listen.

A. You are right.

8.Fifty-five per cent of the respondents said that praise and attention from their supervisor would make them feel ______ the company cared about them and their well-being.

A. as if

9.Self-esteem needs might include the ______ from a workplace.

A. rewards

10.I think a big part of it is ______ we know how to have fun on the job.

A. that

11.—Can I get you a couple of tea?

A.That's very nice of you

12.______ the job, employers don't want to hire people who are difficult to get along with.

C. Regardless of

12.The leader ______ at creating opportunities to provide rewards, recognition and thanks to his or her staff.

C. excels

13.All the team members tried their best. We lost the game, _________.

A.however

14.Learning new things has always been a great ______ for me.

A. motivator

二、听力

1. Human resources supported the proposal of giving the business intelligence a pay incentive every three months at

the beginning. F

2. Brad from human resources supports Scott's idea. T

3. Carlotta is the manager of HRD. F

4. Men and women in the business intelligence team who have been selected to get the prize will receive the same rewarding things. F

5. The prize-winner cannot choose the prize that costs more than $500. 7. The prize-winner can only have material awards and no day off. T

三、阅读理解

How Google Continues to Keep Employees Happy

1.How would you describe Google?

B. Large global enterprises

2. Which one does NOT belong to the methods that Google motivate its employees?

A. Promoting the employee who has more influence on Google the higher job position.

3. Who founded Google?

A. Larry Page and Sergey Brin

4. If you are a normal employee of Google, what could you do EXCEPT?

B. Only work for the project you choose.

5. What is Google's secret to success?

C. Valuing the happiness of its employees as much as innovating good products

单元测试五

一、选择题

1.—I think I have made a great mistake.

B.I don't think so. It's not your fault.

2.— Why didn't you come to my birthday party yesterday?

C.Sorry, but my wife had a car accident.

3.Wendy suggests that we ________ tomorrow.

B. should go

5.Linda walked at the head, ________ by her colleagues.

A. followed

5.At a rough ________, we will take another four weeks to finish this plan.

A. estimate

6.Haven't seen you for ages. What are you busy doing now?

C. I am working part time in a bookstore.

7.Do you know where I can repair my motorcar?

B. Around the street corner.

8.Please ask the solicitor what his ________ would be to take the case to court.

B. fee

9.They have come to the conclusion ________ this winter will be even colder than before.

A. that

10.Without his assistance, I ________ the research last month.

A. would not have completed

11.Over-the-top? You mean…

A. Well, sometimes your co-workers feel that you are too loud.

12.My leather shoes cost me ________ the last pairs I bought.

C. three times as much as

13.The workmen want to ________ the number of working hours and to increase pay.

B. decrease

14.A child's character is greatly influenced by his home ________.

B. environment

15.Good work ________ good pay.

A. deserves

二、阅读理解

（一)How to Handle a Bad Performance Review

1. What should you do when you are given a bad performance review?

C. Stay calm and listen carefully.

2. What should you do after you are given a bad performance review?

C. Learn from the review.

3. What should you do if you do not agree with the bad performance review?

B. Make a written statement on your own behalf if it is allowed.

4. How do you improve a bad performance review?

A. Understand the established performance standards.

5. Why should we understand the cause of a bad performance review?

B. Because it encourages and motivates the worker to do better.

(二）Performance Management and Performance Appraisal

1. Performance management is a very important part of any quality human resource system. T

2. The aim of performance management is to punish the unqualified employees. F

3. An enterprise can be better placed to meet competitive challenges by providing the education, training and feedback required by employees, for example. T

4. Every enterprise can expect high performance from each employee. F

5. “Performance management” is also called “performance appraisal”. F

单元测试六

一、选择题

1.—I'm going to Beijing for a few days.

D.I really envy you

2.—If you don't believe in yourself, no one else will.

B.I couldn't agree more

3.He ordered that nothing ________ until the police arrived.

C.should be touched

4.Redundancy happens when employees need to _____ their workforce. And as a result, someone gets dismissed from work.

D.reduce

5.By the end of the year, the sales plan for the next year______.

B.will have been made

6.—Don't worry, Mum. The doctor said it was only a common cold.

A. What a relief

7.—Can I have three days off next week, Mr. Smith?

B. Of course

8.On hearing the news of ______ the major exam again, the girl burst into tears.

A. her having failed

9.They depend on each other to survive. In other words, they are ______ for survival.

B. interdependent

10.There is no _____ the fact that he is the best student in the class.

C. denying

11.—Which of these hats do you want?

A. I don't mind

12.To build the reservoir（水库），thousands of people have to be_______

A. relocated

13.She is very adaptive and soon adapted ______ to the campus life.

B. to

14_____the deepening of China's economic reforms, there is greater cooperation and interdependence between the private and the public sector.

A. With

二、阅读理解

（一) Jack Welch Leading Organizational Change at G

1. Jack Welch retired at the age of 65.E T

2. Jack Welch insisted that each of the businesses should be at least number 3 in their respective area. F

3. If the business could not meet Welch's change requirements, its manager had 3choices. T

4. The restructuring went before changing the organizational culture and the managerial styles of GE's managers.T

5. The Work Out lasted a week.F

(二）How to Adapt to Change in the Workplace

1. Enterprises carry out downsizing, reorganizing and cutting costs in order to

C. survive

2. “No industry is exempt”means

A. No industry is an exception

3. The following questions are often discussed among scholars EXCEPT

B. How can productivity be increased

4. How many suggestions does the author put forward?

C. 6

5. From the passage, we know that Robin Sharma is

A. an expert on leadership, and personal success

三、完形填空

fell from his horse as it jumped over a fence. Chris was paralyzed (瘫痪) from the chest to breathe normally. As he was thrown from his horse, we entered into a life of disability with lots of unexpected challenges. We went from the “haves” to the “have-nots”. Or so we thought.

Yet what we discovered later were all the gifts that came out of sharing difficulties. We came to learn that

happen in a disaster. All over the world people cared for Chris so much

laugh, or to the “disabled” box to find advice from people in wheelchairs or even in bed living happily and

These letters, we realized, had to be shared. And so here we offer one of them to you.

单元测试七

一、选择题

1.—Sorry for being late. I should have called you earlier.

C. That's all right

2.—The trip ought not to take more than an hour.

B. You must be joking

3.All the _____ guests are seated in the front row.

C. distinguished

4.An agreement was reached on the _____ of mutual respect and mutual interest.

C. basis

pared ______ English, Chinese is generally believed to be more difficult to learn.

A. with

6.—The Auto Show in the City Stadium has been canceled.

A. What a pity!

7.—Terribly sorry to interrupt, but may I use your dictionary?

A. of course

8.Their economy is export ______.

A. oriented

9.After days of investigation, the police were ____ reality

B. approaching

10.The reason _____ he was absent from class yesterday was that he was ill and hospitalized

B. why

11.—Have you already paid? What's my share of the bill？

C. Don't worry about it

12.______ the importance of English, we should put more effort into it and try to learn it well.

A. Given

13._____ there is smoke, there is fire.

C. Where

14.______ on the hilltop, you could enjoy the scenery of the city bathed in the sun.

A. Standing

15.What can we expect ____him?

B. from

二、听力

1. Two different corporate cultures are discussed in the dialog. T

2. Melinda's company also has a creative culture. F

3. According to Jack, the important thing is to hire the right employees in the first place. T

4. In a creative culture teamwork is not encouraged. F

5. A creative culture is better than a collaborative culture F

三、完形填空

about science. A museum can be a place art of Indians or animals. What is inside a museum? Some museums

（雕像）

museum even inside! Many cities have museums. Some very have museums, too.

museum. Children do not have to pay to get in. Children go to the museum often. They

（小木屋）. On

Saturday, Indianapolis children can

四、阅读理解

Create a Positive Workplace Culture

1. A positive work culture will give workers more satisfaction. T

2. Positive cultures have a lot to do with leadership vision and values.T

3. The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive. F

4. In competitive markets, leaders are under more and more pressure to keep a positive work culture.T

5. Positive work culture can be built in a short period of time. F

单元测试八

一、选择题

1.—____________________________

—Actually I prefer working on my own.

C. Do you prefer teamwork or working individually?

2.—I'd like a wake-up call at 7:00 a.m., please!

B. I'll make sure you get one.

3.This is the man ______ last night.

B. whom I saw

4.We ________ with achievement.

C.are obsessed

5.______ we can't compete in terms of size I do believe we hold an advantage in terms of dedication to customer service.

C. Although

6.—It's about a successful businessman's management experience, isn't it?

B. That's right!

7.—Scott，I'd like to have your opinions about my written report.

C. It looks fine to me.

8.We need ________ communication skills: listen carefully, think before you speak and manage conflicts diplomatically.

A. outstanding

9.please ______ your hand if you have any question at all.

A. raise

10.When people are surrounded by ______ communication and encouragement, they can find the courage to try, fail, redo, and try again.

B. constant

11.—You have to believe in yourself. No one else will, if you don't.

C. I couldn't agree more.

12.He will write to me as soon as he ______ home.

B. returns

13.—Who should be responsible for the accident?

B. as told

14.How do we expect to compete with a company that has such a huge ______ and huge resources?

C. reputation

15.The key ______ successful implementation is clearly communicating the strategy to the whole company.

A. to

二、完形填空

This evening I met a friend at a local bar. She brought her laptop so she could show me some of her latest

screen twinkled on and off and then cut off And as we both stared at one another surprisingly, the terrible smell of fried computer circuits appeared.

I grabbed the laptop off the bar to inspect it and the problem instantly arose itself. The bottom of the laptop was completely wet and empty, spilt water glass rested against the side where the laptop was

sitting. While we were chatting and shifting the laptop's 17 inch screen

water that the waiter had inadvertently (无意地) placed behind the screen, which was out of our view.

When life throws id some troubles like this, it typically doesn't make any sense to us, and our natural emotional

reaction might get extremely at the top of our lungs. But how does this help our dilemma? Obviously, it doesn't.

The smartest and hardest thing we can do in these kinds of situations is to be more tempered in our reaction. You'd be much wiser and more disciplined than scream extremely. You should remember that emotional rage only makes

to attain this growth and creativity.

We must first learn to control our emotions. We must recognize that difficulties pass like everything in our life.

三、阅读理解

（一）How Do You Create a Culture of Innovation?

1. What is necessary in creating innovation culture?

B.courage

2. How does 3M create its innovation culture?

B. define jobs around innovation.

3. The word prerequisite in “Make it a job prerequisite” means

A. required as a prior condition

4. How does Gillette create its innovation culture?

C. Recognize innovation in every part of the company.

5. The formation from idea to innovation needs

C. support and cooperation

（二）Vision and Execution: Two Sides of a Successful Strategy

1. The final goal of the strategic planning process is a strategic plan. F

2. A strategic plan is valuable if it is executed. T

3. There are four keys to successful implementation. F

4. A good strategy is likely to fall apart if without the input and feedback of the people responsible for executing on the strategy.T

5. Leadership's idea determines all F

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