Memo

Memo

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Country Category Greetings and Honorific Titles The USA Canada Mexico Greet someone with a firm hand shake, eye contact 1.Do not shake hands at social events. 2. Business cards are exchanged during introductions 3.Use professional 1.Greet someone with a sincere smile 2.When using first name, Canadians are quite informal after being invited or asking for permission. titles when you are 3.Introduce people in introducing others business based on 4.Use honorific titles rank not gender and surnames in formal settings business 1.Man to man: do not too firm with light touches on the arm or elbow Woman to woman: like above and may kiss one another on the check if they are familiar with each other. Man to woman: exchange handshake in professional settings 2.Honorific Title: Professional: use title alone without saying the person’s last name Business people: “Mr” “Mrs” “Miss” followed by a surname Business attire Dress in a business suit Men: Formal meeting: a white dress shirt Women: Low-cut blouses, short skirts and tight clothing are not appropriate The business suit’s Men: dark suits with color is according to neckties Women: business suits or the seasons. conservative dresses Communication and 1.They directness. Relationship 2.They prefer Personal space: 1.Canadians like their feel space and prefer to be at an uncomfortable with arm’s length. silence 2.Canadians are reticent to 3.It is rude to discuss their personal lives interrupt someone with business associates. who is talking. Their communication style is essentially pragmatic and relies on common sense. 1.Business relationship exists between people, not necessarily between companies. 2.Tell people what they think people want to hear rather than what they really think 3.Insist that everything is in perfect order or giving ambiguous answers Punctuality and Punctuality is important. Business Meetings 1.You must be on time, 5 minutes late is acceptable with a brief apologize, 2.Meetings are generally informal and relaxed in manner,but serious in content 3.Participation is expected in meetings 4.Meetings often end with a summary and a concrete action plan for participants to execute. 1.Social occasions and business meetings demand punctuality. 2.Meetings are generally well-organized and adhere to time schedules 1.Mexicans are not terribly strict. 2.It is ideal to schedule a meeting during the late morning or early afternoon. 3.Making important deals with high-ranking executives. 4.It is common to engage in small talk before the meeting starts and after the business meeting, a few more minutes of small talk is expected. Negotiations The process moves at a rapid pace 1.Use facts and statistic figures to support your opinions. 2.Negotiations begin with acceptable conditions or demands but there is enough room for bargaining. 3.They do not sign a contract without consulting a lawyer. 1.With French-Canadians, it may mean engaging in a somewhat more aggressive debate. 2.Canadians are not overly fond of bargaining and dislike haggling. 1.The process is fairly slow. 2.Face-to-face negotiation are preferred over telephone, letters or email 3.They are used to hard bargaining and often do a lot of haggling. 4.Deadlines are seen as flexible and fluid. 5.Decision makers are senior executives. Gift Giving Business meeting: An invitation for a meal is usually acceptable. 1.Bring a small gift with one’s company logo rather 1.A gift should not appear to be a bribe 2.Gifts from your country will always be appreciated. 3.Do not be offended if someone can not accept a gift 1.Gift giving in business setting is rare. than a significant gift. Mexico’s home: 1.Gifts should be neatly wrapped. 2.Present the host with chocolates or a quality bottle of wine. 3.Do not give marigolds or red flowers but white flowers. 2.Partners may exchange small gifts when the contract is signed. 3.Gifts are usually opened when received. Entertaining etiquette Do not begin eating before the host or hostess starts and the guest of honor is often toasted and table manners 1.Business meetings may be arranged as breakfast meetings, luncheon meetings, or dinner meetings 2.You should respond to invitations, even to say “no” to invitation 3.Never arrive before the time you were invited. 4.The fork is held in the left hand, tines facing down.The knife is held in the right hand. 5.The guest of honor is often toasted and should reciprocate by giving a toast of thanks. 1.Table manners are 1.Arrive at about 30 relatively relaxed and informal. 2.Wait to be shown your seat. 3.Do not rest your elbows on the table. 4.In formal situations, the host gives the first toast. An honored guest should return the toast later in the meal. Women may also offer toasts. minutes late. 2.Introduce yourself at a large party while at a smaller gathering the host handles the introduction. 3.Only men give toasts. 4.Always keep your hands visible when eating. 5.When you have finished eating, place your knife and fork across your plate with the prongs facing down and handles facing to the right. 6.It’s polite to leave some food on your plate after a meal

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