民航英语口语

民航服务英语口语

CONVERSATIONAL

ENGLISH FOR

AIRLINE PASSENGER

SERVICE

Call-center 2008.8编

Contents

Unit Lesson Lesson Lesson

One

One Two

Flight Flight Travel

Information(Information(Inquiry(Documents(

航

航航空旅

旅

班班游行

问问问文

询)??????????????????????3 询)????????????????????3 询)????????????????????5

Three

件)???????????????????????6

Lesson Four Direct and Connecting Flights(直达航班与联程航班)???????????8 Unit Lesson Lesson Lesson Lesson Lesson Unit Lesson

Three

Two Three Four Two

One Onward Reservation Delay

Five Ticketing

One

and and Airline

Reservations(Reservations(Reservations(

Change(Cancellation(

订订延

误

续票与

订订程改取候

票

与

票出

票)????????????????????????9 票)?????????????????????????9 票)???????????????????10

变)???????????????????12 消)?????????????????13

Standby(Fares(

出

补)??????????????????????????14 价)????????????????????16

Ticketing(

票)??????????????????????????16

Lesson Two Fares and Means of Payments(票价与支付方式)????????????17 Lesson Unit Unit

Five Three

Lost

Ticket

and

Refund(机票遗失与退

再

理

登

机

证手

票)??????????????18

Four

Check

Reconfirmation(In(

办

实)????????????????????????19

续)???????????????????????20 Lesson Lesson Lesson One Two Three Normal Ticket Seat Check-in(and

and

办

理机

登票

机与

手护

续)??????????????????20

Passport(

照)??????????????????22

Preference Baggage(座位选扫与行李)????????????23

Lesson Four At the Check-in

Counter(在行李交运台)??????????????24

Unit Six

At the

Information

Counter(在

问

处)???????????????????25

Lesson One Passenger List(

旅客单)??????????????????????25

Lesson Two

At

the

Information

Counter(在问处)????????????????26

Unit Seven

Arrivals(

达)???????????????????????????28

Lesson One Transit Passengers(过境客)????????????????????28 Lesson Two Baggage Handling(

行

李理)????????????????????29

Unit

Eight

Hotel

and

Ground Transportation(旅馆与地面通)?????????????30 Lesson One

Hotel(

馆)???????????????????????????30

Lesson Two Ground

Transportation(地面

通)??????????????????31

Unit

Nine

A

Charter

Flight(

机)?????????????????????????33

Unit One Flight Information

Lesson One

柜

询舱询到旅处

交

旅交包

Flight Information

Notes

1. How are you doing? 你好吗？这是一句问候语。类似的句子还有： How are you getting on ? How are you keeping? How are things with you?

2. Ｉ’ve had my hands full lately. 最近我很忙。 3. We’re up to our eyes in it. 我们一直忙于订票售票。

4. Most of them are for general information… 大多数的来电是询问一般情况… 5. …passengers with complaints against the airlines… 对航空公司不满的旅客 6. identity cards 身份证 7. health certificate 健康证明 8. I really mean it. 我是当真的。

9. Airlines must have a definite time to allow passengers to pick out the flights. 航空公司肯定有一限定的时间，让旅客选择航班。 10. fist class and economy class 头等舱与普通舱。 航空服务等级常用一字母来代替。如： Ｆ――fist class 头等舱 Y――economy class 普通舱

C――business class 公务舱（价格与服务标准介于头等舱与普通舱之间）

K――budget class 计划经济舱（中国民航优惠给出国留学人员，价格比普通舱便宜） 11. That is 也就是说，即;有时略写成i.e. 12. class of service 服务等级

13. The ticket agent is able to figure out the face only after the passenger tells him the exact class of service he intends to travel. 旅客把自己要求乘坐的确切的服务等级告诉售票员后，售票员才能计算出票价。 14. an ever-growing fleet 一支日益壮大的机队

15. These sophisticated aircraft break travel barriers by flying faster and further non-stop. 这些装备精良的飞机靠飞得更快、直达距离更远的优势，从而突破了航空旅游上的障碍。

16. Aboard our airline you are sure of the safety and comfort and you can enjoy the genuine warmth and charm that only our airline offers. 乘坐本航空公司，保证您安全、舒适。您会感受到只有本航空公司给予旅客真挚的温馨和迷人的魅力。

17. Come, come, that’s all of your ad. 得了，得了。别做广告了。 come 用来表示提醒、不耐烦等。

如：come, John, don’t be so cross. 行了，约翰，别发脾气了。

18. the International Air Transport Association(IATA) 国际航空运输协会 19. alteration in schedule 计划改变

20. you can transfer a full-fare ticket issued by an I.A.T.A. member to any other member airline. 您可以把国际航空运输协会会员公司开给您的全额票价，转到其它任何一家该协会会员的航空公司中使用。

Useful Expressions

1. It’s time for sb. to do sth. 某人该做某事。

It’s time for passengers to board the plane. 旅客该登机了。

It’s my intention to obtain an airline brochure. 我想要一本航空公司的小册子。 2. You need to do …, otherwise… 你该做… ，否则……

You need to go to buy the tickets; otherwise it would automatically be cancelled. 您必须去购票。否则，订票会自动取消。

We’d better make inquiries about the flight schedule, or we can not decide the date of leaving. 最好了解一下航班的时刻表。否则我们无法决定启程的日期。 3. Peter prefers to go to the airport by limousine rather than by taxi. 彼得宁愿坐班车去机场，而不愿坐出租车去。

4. Peter prefers limousine to taxi. 彼得喜欢坐班车而不喜欢坐出租车。 5. to have one’s hands full 忙碌

6. be up to one’s eyes in works 忙于工作 7. be busy with… 忙于…

8. the peak season for traveling 旅游高峰季节 9. a high time for harvesting 正值收获时刻 10. a rush hour 上下班高峰时间 11. to do sth. by hand 手工操作

12. to make reservation(in advance/before hand) (预)订票 13. to book tickets 订票

14. booking office/airline ticket office 航空公司售票处 15. to deal with/cope with/ handle 处理 16. to figure out 计算出

17. to inform/ advise sb. of sth. 通知某人某事

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