2011–2012学年2学期《职场英语》课程期末考试试卷A

考生姓名 学号 考生所在分院： 专业班级：

浙江大学宁波理工学院2011–2012学年2学期

《职场英语》课程期末考试试卷（A）

开课分院： 外国语分院 ，考试形式：闭卷 考试日期：2012年_6月_12日，考试所需时间：120分钟

考生姓名 学号 考生所在分院： 专业班级： . 题序 题型 得分 评卷人

命题（组）老师签名：____________________ 年 月 日

分院主管教学院长或首席主讲教授签名：_______________ 年 月 日

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一 二 三 四 五 六 七 总 分 考生姓名 学号 考生所在分院： 专业班级：

Part I Term Translation

Section A Directions: Translate the following words or expressions into Chinese and then put your answers on the Answer Sheet. (10%) 1) output

2) cosmetics

4) E-Business Platform 6) sales figure 8) negotiation 10) reservation

3) insurance 7) minutes 9) duty-free

Section B Directions: Translate the following words or expressions into English and then put your answers on the Answer Sheet. (10%) 1) 请柬

2) 国内市场 4) 议程 6) 奖金 8) 下订单 10) 登机证

5) Personnel Department

3) 出差 5) 样品

7) 甜点 9) 出口

Part II Bank Cloze

Section A Directions: In this section, there is a dialogue about going through customs with 10 blanks. For each blank, there are two choices marked A and B. Choose the one that best fits into the dialogue. Then write the corresponding letter for each item on the Answer Sheet. (10%) Inspector: George:

Good afternoon. May I see your 1)________(A. pass /B. passport), please? Of course, here you are. pressure)?

George: George: George:

Business. About a week.

Yes. I’ve been invited by our business 4)________(A. connects /B. associates) to attend a trade fair.

Inspector: Fine. Is this all your luggage?

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Inspector: Thank you. What is the purpose of your visit—business or 2)________(A. pleasure /B.

Inspector: I see. How 3)________(A. long /B. often) will you be staying in our country? Inspector: Is this your first time in the country?

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George: George: George:

Yes, that’s all my luggage, one suitcase and one bag.

I guess not. I mean I’m not quite sure about it. You see, this is my first time… Oh, not at all.

Inspector: Do you have anything to 5)________(A. report /B. declare)?

Inspector: I see. Well, would you 6)________(A. mind /B. allow) opening your suitcase? Inspector: Thanks.

Inspector: What’s inside the bag? George: George:

That’s my laptop computer. Do I have to pay duty on it?

By the way, I’m carrying four packs of cigarettes for my own use. Are they 7)________(A. dutiable /B. dutiful)?

Inspector: No, goods for personal use rather than commercial use are not 8)________(A. object

/B. subject) to duty. And they are 9)________(A. within /B. without) the limit.

George: George: George:

Section B Directions: In this section, there is a dialogue with ten blanks. You are required to select one word for each blank from a list of choices given in a word bank following the dialogue. Read the dialogue through carefully before making your choices. Each choice in the bank is identified by a letter. Write the corresponding letter for each item on the Answer Sheet. You may not use any of the words in the bank more than once. (10%)

I: Let’s start the 1) ______ with some questions. Tell me about your past 2) ______.

C: I have six years’ experience in the 3) ______ industry, working for three companies. For the

past two years, I have been working in a(n) 4) ______ bank. I: What 5) ______ do you have for this position?

C: I 6) ______ from Peking University in 1998 and 7) ______ in accounting. I can speak English

fluently and I can do bookkeeping and 8) ______ to Western standards. I: Why did you 9) ______ your last position?

C: I want to find a job that is 10) ______, where I can grow and develop.

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Inspector: No, it’s duty-free.

Good. And thanks for the information.

Is that all the customs 10)________(A. progress /B. formalities)? Thanks a lot.

Inspector: All right. Here’s your passport.

Inspector: Yes. You’re through now. Have a pleasant stay. Inspector: Good.

考生姓名 学号 考生所在分院： 专业班级：

Part III Rearranging Orders for a Business Dialogue.

Directions: Below is part of a dialogue between a receptionist and a visitor. Rearrange them in correct order and write the corresponding letter for each sentence on the Answer Sheet. (10%)

a. I come from ABC Company. b. Is this Mr. Smith’s office? c. My name is Sam Williams.

d. I’m sorry, Mr. Williams. I’m afraid Mr. Smith can’t see you today. He’s in the middle of a

meeting at the moment. You can leave your card here. Perhaps he can arrange a future appointment with you.

e. Yes, that’s right. Can I be of any assistance?

f. Yes, I’d like to talk to him about a new product our firm has recently developed. g. May I ask which company you come from?

h. Mr. Smith is engaged at present. May I have your name, sir?

i. I’d like to see Mr. Smith, but I haven’t got an appointment, I’m afraid. j. And is there anything particular you want to talk to Mr. Smith?

Part IV True/False Statements

Directions: Decide whether the following statements are True (T) or False (F), based on what you have learned through this course. Then put your answers (T or F) on the Answer Sheet. (10%)

1) When you meet your business visitors, you may make small talk by asking questions about the weather, their age and family so as to “break the ice”.

2) Confidence is the main secret of being a good presenter: you have to be confident to show confidence.

3) When serving the main course, the host in the western countries will often ask each guest what piece he prefers, and it is improper to state your preference as to lean or fat, dark or light. 4) In a job interview, do greet the interviewer by first name if you are sure of the pronunciation. 5) Showing up for a trade show or a meeting with a client dressed in yesterday’s clothes will not

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A. investment B. experience C. qualifications D. accounting H. perfect L. leave E. challenging F. interview G. financial I. expectations J. graduated K. majored 考生姓名 学号 考生所在分院： 专业班级：

make a positive impression.

6) Our personal ethics may differ from person to person but business ethics is all about finding a uniform code of conduct that everyone can follow to cultivate a positive work environment and corporate structure.

7) When answering the phone, you may use slangs or jargons.

8) Even if you are an entry-level employee, you need to work very hard to enhance your work ethics such as wearing proper wardrobe, maintaining a good working relationship with your co-workers, completing your tasks on time and more.

9) A presentation is a prepared talk given by a speaker to one or more listeners. To be effective, the speaker’s message must pass to the listeners—it must be heard and correctly understood. 10) It is unwise to ask about the things you should have already known. You will only tell the interviewer that you haven’t done your homework.

Part V Sentence Translation

Directions: Translate the following sentences according to the context of the dialogue, and then put your answers on the Answer Sheet. (10%)

A: Reservations. Can I help you?

B: 1)____________________________. （我想订一间下周一的房间） A: Hold on. 2) _____________________.（我帮你查查看） B: Thanks.

A: We have plenty of vacant rooms on that day. 3)____________________?（你想要什么样的房间）

B: 4)____________________________.（我想要订一间单人房） A: How long will you stay?

B: About 6 days. 5)____________________________? （你们有客房服务吗）

A: Yes, we have all kinds of services like laundry service, room service and other kinds of services. B: That’s nice.

Part VI Short Answer Questions

Directions: Answer the following two questions briefly and write your answers on the Answer Sheet. (15%)

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考生姓名 学号 考生所在分院： 专业班级： .

2) When you answer the phone, be warm and enthusiastic. Your voice at the end of the telephone line is sometimes the only impression of your company a caller will get.

3) When answering the phone, welcome callers courteously and identify yourself and your organization.

4) Keep your voice volume moderate, and speak slowly and clearly when answering the phone, so your caller can understand you easily.

5) Control your language when answering the phone. Don’t use slangs or jargons.

6) Take telephone messages completely and accurately. If there’s something you don’t understand or can’t spell, such as a person’s surname, ask the caller to repeat it or spell it for you.

7) Answer all your calls within one business day.

8) Don’t use a speaker phone unless absolutely necessary. Speaker phones give the caller the impression that you’re not fully concentrating on his call. And make him think that his call isn’t private. The only time to use a speaker phone is when you need more than one person to be in the conversation at your end.

9) Some other suitable tips in answering telephone.

2. Reception desk etiquettes in business:

1) Look up when some approaches your desk and smile. If you’re on a call, make eye contact with the visitor to indicate that you see him/her and will be with him/her shortly. As soon as you’ve finished your phone call, focus on the visitor with a smile. Apologize for the delay. Ask how you can help.

2) Ask the visitor if he/she would like to have a seat while you contact the person referred to. Depending on your company’s policy, offer coffee or tea or direct the visitor to the coffee room. Offer to hang up his/her coat or show where it can be hung.

3) Call the person who will be meeting the visitor, Use Mr. or Ms. when announcing the visitor.

4) For the receptionist, a visitor should be the most important person in the reception area. You should meet other co-workers somewhere else.

5) Besides smiling, modulate your voice. Be aware that you can convey what you think by the time of your voice.

6) Don’t eat at your desk. If you can’t avoid it, choose foods that don’t have a lingering aroma. In other words, no pizza or spaghetti. Keep a clean desk, even if you have other tasks to do besides dealing with visitors.

Part VII Writing (15%)

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