bec写作技巧

Lesson one Introduction

一 小作文

1 四种形式：便条（note），备忘录(memorandum)，电子邮件（email）, 留言(message) 2 时间要求：15分钟（40-50字）

3 解题技巧：Accuracy（语言和格式）；completeness(信息点完整+适当发挥)； language variety(词汇和句式)；coherence(组织)； Register (tone; target reader; style) 4 具体真题展示 1) Memo

真题集三27

You have been informed that next Wednesday your company?s computer system will be closed down so that improvement can be made.

Write a memo to all staff in your department:

1 saying what time on Wednesday the system will be closed down 2 suggesting how staff should prepare for this

3 saying how the system will be better after the improvements

满分范文展示 To: All Staff From: Peter Wang Date: 27 March 2004

Subject: Computer System

I would like to inform you that the computer system will be closed next Wednesday at 12 o? clock. The system will be down for at least two hours, so please make sure that you have saved all your work. The whole system will run on a new server which is faster.

Thanks.

2) Email (大作文可能也会用到) 考试格式

To: Ms. Jane Brown

Cc:

Subject: Requesting Information about New Premises

In reference to your advertisement in the local newspaper, we would like to have more information about the above.

Could you tell us which other firms are in this area, and which sizes of units are available for rent?

About the financial help mentioned, could you inform us who would qualify for it and how to apply?

Another point to clarify is the skilled-labor costs compared with other areas.

Finally, we would be grateful if you could send us the information pack to our address.

We look forward to hearing from you soon.

Regards/ Thanks. Maria

邮件写作注意事项

1主题问题：引人注目，意思明确，名词短语或动名词短语

挑选 A This is very important! Read Immediately B Meeting C Questions about Meeting D Monthly Sales Meetings

2 邮件和便签不同于信件，无需使用Dear Mr. Green 类似的称呼。同样不需要公式化的结尾敬辞。如果要求对方做某事，可以写Thank you for your cooperation in this matter. 如果要求对方提供资料，可以写I look forward to receiving the information about… soon.

3) Note 同Message Friday, 7 October Dave

Here is just a quick note to let you know that I am going to London next month? Could you please book a flight to London 12/11 and the return 15/11? Please make a reservation at the Stage Hotel for me.

Thank you.

Maria

二 大作文

1 要求：30分钟120-140字

2 形式：correspondence, report, email 3 题型解析 1） 商务信函

Our company?s name

This building 95 New Edition Road Cambridge CB2 2RU United Kingdom

5 April 2008

A. Reader

th

General Manager

Carpet Department

Zhejiang Native Produce % Animal By-products Imp. & Exp. Corp. 102, Fenfqi Rd. , Hangzhou 310006

Dear Sir or Madam

Re/ Subject: Arrangements regarding Mr. Tang?s visit 事由

Yours faithfully

自己签名 Bill Gates General Manager

2） 注意事项

A 日期的书写模式 21 May 1999 （英式日月年）May 21, 1999 B 收信人地址从左边空白处开始写，在日期下面空两行。如果地址较长，可以适当分行，保持结构上的平衡

C 称呼在收信人地址下面两行开始写。

关于称呼问题有一下几点可供参考

? 下属写给上司或双方关系比较正式，用 Dear Mr./ Mrs./ Miss/Ms. + Surname(姓) 例如 Dear Mrs. Jackson; Dear Miss Jones;

? 若不知道对方的姓名但是知道对方的商务头衔，可以用Dear + Title

例如 Dear Sales Manager; Dear Human Resources Manager, 这些比Dear Sir or Madam 更可取，更清楚。 ?

若知道对方的姓不知道名无法辨识对方的性别时，不用冒然猜测，可以用如下格式 Dear+ First name+ Surname Dear Imran Jawed

? 若双方关系比较亲密， 可以用Dear Mike, 在美式英语中特别普遍

D 事由一栏可以大些也可以小写。事由居于称呼下方，隔一行。

E 文章正文采取全齐头式(full-blocked), 每个段落从左边空白处开始泄气，段落之间空一行。 F 结尾致辞，与正文隔一行，两种常用Yours sincerely 或者是 Yours faithfully， 可以采用宽式标点，不加标点。 G

开头部分要表明主旨 例句

I am writing because/ in connection with

若之前已经有过联系，开头应该确认已经收到或邮件或提及这一联系 例句

Thank you for your email of May 12th in which you asked for information about holidays in

Thailand.

Further to our telephone call this morning, I am attaching an application form for you to complete. 正文部分要点

a 使用小段落，每个小话题一个段落 b 使用列举符号进行信息的罗列

结尾部分：一般指明写信人将采取的行动或写信人希望收信人采取某种行动或反应。 例句： I look forward to hearing from you.

Thank you for your cooperation. We wish to take you as our regular customer. I would appreciate is if you could confirm the order by the end of this month. We would be grateful if you could make the payment by the end of the month.

If you require further copies of the contract, please contact me and I will arrange for them to be sent to you.

Lesson Two 写作文体、语言问题和常用词汇句式

一 确定商务英语文体

原则一： 避免冗长， 选词简练 冗长的表达方式 Arrive at the conclusion At a later date At the present time Avail oneself of Be of the opinion For the purpose of In a manner similar to In a position to In connection with In the course of In this day and age Place emphasis on Past experience Period of time True facts Up above Repeat again Down below

比较

冗长的表达 例一

In as much as we require active consideration prior to making a decision, I am afraid that, in the circumstances, you will have to wait. 例二

Let me repeat again, at this moment in time, it is the customary practice of this company to place

简洁的表达方式 conclude later now use Think/believe to like Able to about during nowadays emphasize experience time facts above Again Below an emphasis on the value of being well-dressed. 例三

Past experience has taught us the importance of availing ourselves of the services of well-qualified staff. 修改 例一

As we need to consider before making a decision, I am afraid you will have to wait. 例二

This company currently considered smartness important. 例三

Experience has taught us that it is important to get well-qualified staff

二 可读性

1) 如果文章充斥短句，读来乏味，可以用并列连词和从句的连词引导

We need furniture for the offices. We need furniture for the recreation area.

Ｗe intend to purchase new office furniture+ We shall buy before the end of the financial year. Our offices are quite small. The furniture would have to be compact. 整理高分连词 因果关系

原因as/ since/due to/owing to/

Due to/owing to the rain, we could do have our picnic today. 结果hence, thus, therefore, as a result, thereby , in that case

I think, therefore, the governments need to raise this awareness in the general public.

The government should raise the public awareness of environmental preservation, thereby promoting sustainable development and creating a more livable environment.

举例关系

Take for example/ for instance/ to illustrate（后面加完整的句子）

Animals are human?s companions. To illustrate, dolphins often rescue sailors from sinking ships.

对比关系

While/whilst/whereas/ by contrast

While some people link happiness to wealth and material success, others think it lies in emotions and loving personal relationships.

让步关系

Although/ even if/ even though/ despite/in spite of Despite your mistake, I still trust you.

转折

But, nevertheless, however

You failed this time; however, we still have faith in you. You failed this time, but we still trust you.

表示并列关系

or, and, also, too, not only … but also, as well as, both… and, either …or, neither …nor

表示罗列增加 Firstly, secondly, thirdly,

Firstly, then / next, after that / next, finally For one thing … for another…,

On (the) one hand…on the other hand,

Besides / what?s more / in addition / furthermore / moreover / another / also, Especially / In particular

表示概括归纳

in a word, in short, in brief, on the whole, generally speaking, in my opinion, as far as I know, As we all know, as has been stated, as I have shown, finally, at last, in summary, in conclusion

2） 句式结构要丰富 例句

It has been six months since we last received a payment from you. 改写

1） We have not received a payment from you for six months. 2） You last paid us six months ago.

3） Six months have passed since your last payment. 4） Six months have gone by since you last paid us.

提示：可以选用物作主语，因为更能体现出BEC考试的客观性。同理被动语态也可以多多尝试。 例一

I was sorry to learn that you no longer require our service.

Learning that you no longer require our services was a great disappointment to me. 例二

If you would like further information regarding our products, please do not hesitate to contact me. Further information is available upon request. 例三

Prices quoted include transportation and insurance costs.

Transportation and insurance costs are included in the prices quoted.

三 语气问题

写给上司要显得恭敬有礼，写给下属要显得有威严，写给同事要显得友好。 例句一

I am in receipt of your order for 250 pairs of Niky ?Conga? sports shoes. 修改：Thank you for your order for 250 pairs of …

例句二

You failed to send your order to us before the new prices were introduced.

Unfortunately, we did not receive your order before the new prices were introduced. 例句三

We cannot devote much time to your visit as the March Sales figures are being compiled and were very busy.

We shall devote as much time to your visit as our hectic schedule will permit. 例句四

It is not our fault if you do not check whether the goods are satisfactory on delivery. I am afraid customers are expected to check that goods are satisfactory on delivery. 例句五

Problems of this type are common with the lower model. Next time you will have to buy the more advanced model.

Problems of this type are less common with our more advanced model. 例句六

We do not have the time to send our Sales Representative to see you. He is busy dealing with larger accounts than yours.

We shall be happy to send our Sales Representatives to visit you as soon as his heavy schedule permits. 例句七

We shall be able to install Cable TV shortly.

You will be pleased to hear that you will soon be able to receive Cable TV. 例句八

I am afraid that we cannot deliver at the weekend. You can have your goods delivered any weekday. 例句八

I regret to inform you that we cannot refund your deposit unless you return the goods within a week.

I am pleased to inform you that you will be able to receive a full refund of deposit if you return the goods within a week.

三大基本原则

(1) 使用礼貌友好的词汇 A. 说“Thank you\例如:

Thank you for your letter of yesterday. Thank you for your prompt reply. Thank you for helping us in this respect. Thank you for your information.

(2)体谅对方的写作态度(You-Attitude)

Writer emphasis: We are shipping your order on Friday.

Reader emphasis: You will receive your order by Monday, October 10.

Writer emphasis: To reduce our costs, we are changing the billing system.

Reader emphasis: To provide you with clear records, we are changing our billing system.

Writer emphasis: I was pleased to hear that the project was completed.

Reader emphasis: Congratulations on successfully completing the project

Writer emphasis: We regret that you closed your account with us a week ago. We believe that

people may come back to our bank again sooner or later since we have a

good credit among our customers.

Reader emphasis:

A week ago you closed your account with us. Whatever the reason, we are pleased to have played some small part in your program. You are cordially invited to use our 'other services as occasion may require.

(3) 措辞得体(Appropriate Wording) a．避免采用消极性的词汇或句式 Negative Wording: Positive Wording:

Negative Wording: Positive Wording:

Negative Wording: Positive Wording: Negative Wording: Positive Wording:

Negative Wording: Positive Wording:

Negative Wording: Positive Wording:

The office is closed after four O'clock, The office is open until four O'clock.

When I received your complaint, I checked our records. When I received your letter, I checked our records.

Because you failed to connect the cable, the picture was blurred. The picture was blurred because the V-2 cable was not connected to the terminal.

You did not read my recent letter. Please refer to my June 10th letter.

The Executive Board did not receive notification.

Several members of the Executive Board inquired about the time of our December meeting. Will you please send them a follow-up?

Your letter was not clear.

I would appreciate an outline of our marketing differences that you mentioned in your October 14th letter.

撰写书信时下列几件事情必须避免 1） 指责对方犯错 2） 推卸自己的责任 3） 漠视客户的问题 4） 拒绝帮助对方

5） 对对方的帮助毫不领情

写作规范

? 不需要括号 ? ? ?

不要缩写 不要引用

不要one-word sentence.

? ? ?

不要使用口语谚语、不要使用比喻（用语要正式 不要使用修辞性的句子。

不要使用主观性语言，客观，多尝试被动语态

四 BEC作文基本错误总结 1 主谓不一致 改错练习

1） The order, for 250 pairs of Niky “Congra” sports shoes, was sent on 29 June. 2） The invoice and delivery note was sent together. 3） The invoice, as well as the delivery note, was sent.

4） Your account, in addition to that of your wife, was overdrawn on 24 April.

2 结构不统一 改错

1) The invoice was received on 30 January and we sent it for payment on 2 February. The invoice was received on 30 January and sent for payment on 2 February.

We received the invoice on 30 January and sent it for payment on 2 February.

2) Our aim is to strengthen the company and ensuring growth through investment.

3) They are keen not only on buying our products, but also on investing in the company itself.

3 使用不完整的句子 信首语

With reference to your letter of 23 August. Reference your memo of 8 September. 结尾语

Thanking you in anticipation.

Looking forward to receiving your reply.

改正

With reference to your letter of 23 August, I should mention that… I refer to your order no. 39610.

I appreciate your cooperation in this matter. I look forward to receiving your reply.

4 容易混淆的单词汇总 Accept except Advice advise Affect effect Alternate alternative Among between Amount number Assurance insurance Complement compliment Consist comprise Eminent imminent Fiscal physical Imply infer Later latter Lay lie Less fewer Lend loan Miner minor Personal personnel Council counsel Dependant dependent Disinterested uninterested Eligible illegible

Practical practicable Principle principal Proceed precede Stationary stationery Lesson Three Business Correspondence

一 经典句型背诵

预备参加bec考试的同学们由于缺乏商务写作的实际经验，对于写作部分都比较郁闷。结合历年考试实际，为大家准备了15类共计50个经典的实战句型，供大家在考场上使用。我们对每一个句型都模拟了一种环境：

1. 信件的开头：

We are writing to enquire about… We are writing in connection with… We are interested in … and we would like to know… 环境：

You want to know the prices of some air conditioners.

We are interested in your air conditioner and we would like to know the prices of some air conditioners.

You saw an advertisement in the newspaper yesterday and you want further information. We are writing in connection with the advertisement in the newspaper yesterday. You want to know if the company you are writing to organizes holidays to Africa. We are writing to inquire about the holidays to Africa that your company organizes.

2. 回信的开头： Thank you for your letter of (date) We have received your letter of (date)

环境：

A company wrote to you on 23 July. They wanted to know if you sell photocopiers. Thank you for your letter of 23 July, asking if we sell photocopiers.

A man wrote to you on 18 December. He wanted employment with your company. He also sent his curriculum vitae.

We have received your letter of 18 December, enclosing your curriculum vitae.

A company sent you a fax on 3 June. They wanted to know if you were going to the marketing conference in London.

Thank you for your fax of 3 June, asking if I was going to the marketing conference in London.

A woman telephoned you this morning. She wanted to know if her order No. 599 had arrived.

asking if … enquiring about … enclosing … concerning …

Thank you for your telephone call this morning concerning the order No. 599.

3. 信件的结尾： 一般结尾：

I look forward to receiving your reply/order/products/ect. Looking forward to hearing from you.

如果你在信件中提供了信息： I hope that this information will help you. Please contact me if you need any further information. Please feel free to contact me if you have any further questions. Please let me know if you need any further information.

4. 引入主题： With reference to … Further to … With regard to … I am writing in connection with … 注：引入主题的句子可以被写在信件的开头，但with regard to 不能用于信件的开头。

环境：(How would you start a letter about each of the following?)

an invoice (No. 679) for a photocopier

With reference to Invoice No. 679, we regret to tell you that the product arrived in bad condition.

a meeting you had with the addressee on Jan. 16th

Further to the meeting on 16 January, I am delighted to tell you that we are now able to give you a special offer for our Peach Series computer. an advertisement in the times newspaper

I am writing in connection with the advertisement in the times newspaper yesterday. an application for a post as secretary in your company

I am writing in connection with your application for a post as secretary in our company. a fax order for six computers that you received today

with reference to your fax order for six computer, I regret to tell you that they are out of stock at present.

5. 告知好、坏消息： 好消息： I am pleased delighted happy

坏消息：

to tell inform advise you that … I regret am sorry to tell inform advise you that … We regret that …

环境：（complete these sentences using phrases for referring and giving good or bad news.） a. ___________________________ your order for some cupboards, _____________________ we have had to increase the price.

b. ____________________________ your application for a post as secretary,

______________________________ that we would like you to start work as soon as possible.

c. _________________________________ your application for a post as secretary, ______________________________ that you were not successful.

d. _________________________________ our telephone conversation this morning, ______________________________ that your car is now ready for you to collect.

6. 说明你所能做的和不能做的： We are unable to … We are able to … We have been forced to …

环境：

You cannot lower your prices.

We regret that we are unable to reduce out prices.

You have had to raise your prices because the government has increased the sales tax.

We have been forced to raise our prices because the government has increased the sales tax. However, you can give them a discount of 5% if their order is for more than $8,000. We are able to give you a discount of 5% if your order is more than $8,000.

With regard to their second question, you cannot accept payment in Egyptian pounds but you can accept US dollars or Euros.

We are sorry that we are unable to accept payments in Egyptian pounds but we are able to accept US dollars or Euros.

7. 说明原因： This is owing to … due to … a result of … because of … 注：owing to 通常用于不好的消息。如果想在原因中使用动词，请加上the fact that的从句。

环境：

increase prices --- fall of the dollar

We have been force to increase our prices. This is owing to the fall of the dollar. Delay the delivery of the goods --- strike by airline pilots

We have been forced to delay the delivery of the goods. This is owing to the strike by airline pilots.

Increase all salaries by 10% --- rise in sales

We are able to increase all salaries by 10%. This is the result of a big rise in sales. Cut all salaries by 10% --- fall in sales

We have been forced to cut all salaries by 10%. This is due to the fact that there has been a fall in sales in the past ten months.

Cannot deliver your new order --- we have not received your payment fro the last order

We regret that we are unable to deliver your new order immediately. This is owing to the fact that we have not received your payment for the last order. Cancel the meeting --- a lot of staff have been ill

We have been forced to cancel the meeting. This is because some members of our staff have been ill.

8. 请求采取行动： Please could you … as soon as possible. We would be grateful if you could … without delay. We would be appreciate it if you could … immediately. 注：please could you … 是最直接的方式。在要求一些一般性的事情时，可以使用这种表达。

环境：

You have seen an advertisement in the newspaper for a post as office manger. You want an application form.

I would appreciate it if you could send me an application form.

The photocopier in your office has broken down. You want to have it repaired, quickly. We would be grateful if you could send a repairman to fix our photocopier as soon as possible.

You have moved your office and you want the post office to forward your letters to your new address.

Please could you forward my letters to my new address.

You want the telephone company to put another telephone in your office. You need it urgently. We would appreciate it if you could put another telephone in our office immediately. You have written to a company and you want them to reply quickly. I would be grateful if you could give us a reply quickly.

9. 抱歉： We must apologize for … We apologize for … We are extremely sorry for … 注：以上句型后请使用动词ing形式。 以上句型中的for可以换成that，然后用从句表达。

一般来说，解释产生问题的原因，然后在信的结尾处再次表达歉意。

再次抱歉： Please accept our apologies once again. We hope that this has not caused you any inconvenience. With apologies once again.

10. 要求提供信息： Please could you We would be grateful if you could We would appreciate it if you could We would like to know ( about/if ) … give us further details about .. inform us (about/if) … let us know ( about/if ) … 注：如果需要特别重要的信息，可以在以上句型前使用：in particular。

环境：

You wrote a letter to someone and they haven?t replied. You want to know if they received the letter.

We would be grateful if you could let us know if the letter has reached you.

A businessman is going to your country. He wants you to get a visa for him. You need all the details about his passport (his nationality, date of birth, where his passport was issued, and when it expires).

Please could you give details about your passport. I would like to know your nationality, date of birth, where your passport was issued and when it expires.

You want to know about the same businessman?s flight (flight number, date and time of arrival). In particular, I would like to know your flight number, date and time of arrival.

11. 轻度抱怨：

Unfortunately, + 表 示 something is wrong 的 句 子

环境：

A company has sent you a bill for the wrong goods.

Unfortunately you sent us a bill for the wrong goods. Please could you send us a correct bill as soon as possible.

Your new photocopier has broken down. You have to write to the company who sold it to you. Unfortunately our new photocopier has broken down. Please could you send a repairman to fix it for us as soon as possible.

Two temporary secretaries do not speak English. You have to write to the agency who sent them to you.

Unfortunately two temporary secretaries you recommended to us do not speak English. We would be grateful if you could recommend two more who could speak English. You keep receiving letters for someone else. You have to write to the post office.

Unfortunately I keep receiving letters for someone else. Please could you make the address clear before you deliver letters every day.

12. 提醒某人对某事的注意： I should like to draw your attention to (the fact that)… I should like to point out that …

如果你提醒的事情对方已经知道（你想表达你的生气）： I should like to remind you that… I hope that it is not necessary to remind you that … 环境：

One of your staff keeps parking his car in front of the main door, the space which is reserved for the MD.

I should like to remind you that the space in front of the main door is reserved for the MD. Someone is interested in purchasing a large quantity of your simplex cameras. Tell him about 25% discount for large orders.

I should like t draw your attention to the fact that we offer about 25% discount for larger orders.

One of your staff arrives half an hour late for work every day. (She should start at 9.30.) I hope that it is not necessary to remind you that work start at 9: 30 every day.

Someone is interested in your products. Tell him that you guarantee that your prices are the largest in the country.

I should like to point out that we guarantee that all prices are the lowest in the country.

13. 要求某人采取行动：

We must insist that …DO… （ DO指 动 词 原 型 ） 注：请注意这一句型和句型8的区别。

环境：

We must insist that you deliver the goods immediately.

14. 警告： Unless… We will be forced to … If…(not)…

环境：(What warnings would you give these people?) A company that has not paid your bill

Unless you pay the bill, we will be forced to take legal actions. Another company that is using your company?s car park

If you do not move your car away from our park, we will be forced to turn to the police. An employee who always arrives late for work

Unless you come to work on time, we will be forced to fire you.

A builder who has left a lot of their tools in your office

If you do not take your tools from our office, we will be forced to throw them away.

15. 强烈抱怨： 注：

强烈抱怨遵循以下步骤：

a. 阐述发生的问题：it is now over nine months since we placed this order and we are still waiting for the cabinets.

b. 使用句型12：I should like to point out that we have already paid for these cabinets. c. 使用句型 13：we must insist that you deliver them immediately.

d. 使用句型14：unless we hear from you within 7 days we will take legal action.

二 分类讲解 1 作出变化类 参考范文 Dear Stephanie,

Thank you for your letter of 1 March. We are delighted that the Sheba range will be in your catalogue.

There are, however, some small points which need clarifying. ? ? ?

The Sheba range comes in six colours. Please look at the samples and confirm which three colours you would like.

You referred to the further option of 3,000 pieces. I thought we had agreed on 4,000. Please confirm the correct figure.

I can confirm the optional pieces will cost $ 5.25 each.

Unfortunately, due to a full order book, we are unable to deliver by 1.8.99. The earliest date would be 15.8.99. I hope this will be acceptable.

I look forward to hearing from you soon. Yours sincerely, Parveen Mirza

注意模板的替换

1 Thank you for letter dated 27 July 2005, in which you put forward some suggestions for the

proposed visit to our company.

There are, however, a few changes which I would like to make to your suggestions.

After careful consideration of your last letter, I would like to make the following changes.

真题链接一

You are in charge of technical resources in your company. You have just received a letter from the Customer Services Manager at JLM Communications, who are installing a new telephone switchboard at your offices.

Look at part of the letter below, on which you have already made some handwritten notes. Then, using all your handwritten notes, write a letter to JLM?s Customer Services Manager. Write 120-140 words.

You do not need to provide postal addresses.

how many days? work? date no good -say why We would like to begin installing your new telephone switchboard on Tuesday 10 June. We hope to finish the work as soon as possible. system too complicated! 考生文章评析

Dear Sir or Madam,

I would like to thank you for your letter, dated 15.5.2003.

Firstly, unfortunately, we have an international conference on the 10th of June. Therefore, this date is not convenient for us.

Could you please start at the 11th of June?

Furthermore, we would like to know how long the work will take.

Concerning the numbers. The system you announced seems to be difficult. Is there an easier way to handle this problem with different numbers?

As for our further requests, could we have a direct telefon number as well as the name of the person, dealing with us?

We are looking forward to paying the bill as soon as the work is successfully finished in case of any theesing problems.

We are looking forward to hearing from you. Yours faithfully, Band 4

Dear Mr Young,

Thank you for your letter about install new telephone switchboard in our office. But there are some problems we should solved. First, on Tuesday 10 June in our office will take part a celebration of our company?s anniversary. So you can start installation after 10 June in any time you would be able to do it.

Second, I would like to know how many days? work will be.

Next, I would like to mention that the system of numbering an extension numbers is to complicated, and I hope that you can suggest me any other way to solve the problem, that you suggesting me now.

Also, can you tell me the name of your technical representative.

As you see there are some technical problems with installing new telephone switchboard, and after solving these problems and when the job would be finished we pay for you. Looking forward to hearing from you.

Please note that extension numbers beginning with 8 will now start with 5 and that all others will start with 3. If you have any technical queries, please contact our technical representative at our main office. name? Yours sincerely,

Band 3

范文欣赏

Dear Mr. David Beckham,

Thank you for the letter dated Tuesday 3rd June. As for the installation of the telephone switchboard, there are still some questions to be discussed further. (As for / as of / concerning / in terms of / with reference to)

Unfortunately, I am afraid that 10th June is not available / convenient / appropriate for us, because there will be a 7th anniversary party on the day. (Because of / due to / owing to our 7th anniversary party)

BTW / Furthermore, I wonder how long the work will take. (I would like to know)

Also, we feel that the switch system is a little bit complex. Is it possible to add 6 to each extension number? (Can we / Shall we / How about / What about)

As a further request, please give me the telephone number as well as the name of your after sales technician.

Finally, concerning the payment, we will pay when the job is done according to the financial policy of our company.

We are looking forward to hearing from you.

Yours sincerely,

其中第二段可以做同义改写

1 Unfortunately, since we will hold the 7th anniversary party on 10th June, shall we reschedule / rearrange the installment to 17th June?

? Can we … / Could we … / How about … / What about …

? You?d better …

2 We will hold the 7th anniversary part on 10th June, so shall we reschedule the installment to 17th June?

3 Unfortunately, we will hold the 7th anniversary party on 10th June. Therefore / Hence / Thus shall we reschedule the installment to 17th June?

真题链接二

例题

Your Managing Director has asked you to reply to the letter below which is about a proposed educational visit to your company by a local school. He has written his comments on the letter.

SUNDSTROM TECHNICAL COLLEGE Dear Mr. Takahashi,

Re: Educational Visit (regard)

Thank you for your recent letter accepting our request for an educational visit to your company. too many - 25 maximum（人太多了，最多25个人） I have spoken to the students concerned as well as the teacher who will accompany them. They are a group of 35 students, aged between 17 and 18, and will be taking part in the visit as part of their careers development programme.(职业发展项目)

I would like to suggest Friday 10th December. The group will leave here at 9:00 am and should be with you by 9.45 am. Monday of following week better（要请求的态度） – time?s fine

I understand the training officer is willing to give a talk to the students about the company?s training programme. This will be of considerable value, and I wondered if it would be most effective at the beginning of the visit. Training officer not available until 11:30 Finally, would it be possible for the students to talk to some new employees in an informal ?question and answer? session? No, sorry! Cannot release employees from duties. I would be grateful if you could inform me as to whether these proposals are suitable and would like to thank you once again for your co-operation with the scheme for ?School and Business Links?.

Yours sincerely, Mr Yamaguchi, Headteacher. ?

Write a letter (120 - 140 words) to the head teacher explaining the changes the Managing

Director would like to make to the visit.

Please request to confirm arrangements by phone（结果） ? Write on your Answer Sheet.

2 投诉信

可以借用的模板

投诉信结构：1投诉是由 2 详述事件、投诉理由(有礼貌的)3 提出要求，要求采取行动（正式，礼貌，坚决）

1 I am writing to complain about…..

I must point out two discrepancies (errors) in your … statement

2 I am sorry to tell you/ I regret to tell you the following

I am not satisfied with

be supposed to/ Unfortunately, something is wrong.

According to our invoice, the correct figure is … / we have not received …

3 We should be obliged if you could investigate these matters.

I must therefore insist that you provide us a refund or any other forms of compensation. I hope you will be able to provide us with a satisfactory explanation soon.

范文精选 投诉信范文： Dear Sir or Madam

I am writing to complain about your Tour 5210 to Mexico on 15 June.

The quality of the food in the hotels was terrible and everybody in our group was sick most of the time. I would like to remind you of the fact that your advertisement said “superior hotels and fantastic food all the way”.

We must insist, therefore, that you refund at least 10% of our money as compensation.

If we do not receive adequate compensation within 7 days, we will be forced to write to the local newspaper.

Yours faithfully

比较强烈投诉抗议信:

Dear Sir or Madam

I am writing about the heating unit you installed for us on 15 March last year.

Unfortunately, the heating system exploded on 12 January this year, and blew a large hole in the roof, thus resulting in a large damage to both our workshop and stocks.

I should like to remind you that we wrote to you on 9th December last year because it was making a strange noise, but you did not give us a reply.

We must insist, therefore, that you replace the heating system immediately and pay for our damage worth US $ 400,000.

Yours faithfully

真题链接

? ? ? ? ? ou recently attended a one-day training course on health and safety. You were disappointed with the course and you have decided to write a letter of complaint to the training company. Read the advertisement below, which gives details of the course. You have already made some notes on the advertisement.

Then, using all your handwritten notes, write your letter to Moira Geddings at GBG Certification Services.

Do not include postal addresses. Write 120-140 words on a separate sheet.

GBG Certification Services Good for business, good for you. Regardless of whether you are in a manufacturing or service industry, you are required by law to operate your business in a manner which is safe and healthy for your workforce. Our courses will help you provide a safe and legally sound working environment for your staff. Our one-day courses include: trainer was sick - Experienced and highly-qualified trainers replacement poor High-quality information packs [范文] Small groups (maximum 8 people) pile of loose photocopies! not true! Price includes lunch and refreshments All one-day courses run Monday-Friday from 9.30-17.00. For more information contact: Mora Geddings GBG House

3 道歉信

可以借用的模板 1） 表歉意 2） 解释原因 3） 处理意见

explain what was wrong with lunch started late 4） 再次道歉

1） we are sorry to hear that/ we sincerely(heartily) apologize for / please

accept out sincere apologies for the inconvenience this error has caused you

2） due to/ owing to/ because of

The move to a new office has resulted in … 3） we are now sending you a replacement and a refund check for the … handling

expenses / 关于货物问题: we have contacted the manufactures and they

have informed us that they will meet all our future orders promptly. We will monitor this very carefully as we wish to give our customers the best service possible.

4） Please accept our sincere apology. We hope the inconvenience to you is small. We will replace it/ provide you with a refund

5） Thank you for bring this matter to attention. If you have any further problem, please

feel free to contact me.

真题链接

Chris: please write back to Ms Jereme with regrets, etc. We mustn?t lose this customer Thanks - Hugh. QUALITY

CAFETERIAS INC. NEW ROAD MELBOURNE 6 October 1997 The Manager

Plastic – A – Plenty Co. Gough Industrial Estate Melbourne

Dear Sir or Madam

5 years to be exact. PLASTIC TABLEWARE-Product nos. 0821 (forks) and 7234 (bowls)

We have used your company as a supplier to our restaurants for several years, and until recently the quality of your products has always been good.

However, on 2 September this year, we took delivery of some plastic tableware which was of extremely poor quality. Many of the bowls were chipped and several of the forks were broken. We cannot use them in our cafeterias.

We will replace them free of charge.

I do hope that such a delivery will not be repeated, and that your supplies to us in the future will again be of high quality. If, however, we receive any further faulty plastic tableware from you, we will be obliged to find another supplier to provide us with goods which meet our own high standards I am sure you will be able to provide us with a satisfactory explanation.

So do I! It was the faulty packing machine ( now repaired. )

Tell her it won?t happen again – she?s an excellent Customer, so please offer our apologies.

Yours faithfully, Ann Jereme Restaurants Director

范文欣赏 Dear Ms Jeremy

Thank you for your letter of 6 October. After supplying your restaurants for 5 years, I was extremely sorry to hear that the batch of bowls and forks which you received on 2 September was not of usual quality.

After careful investigation, we found that the cause of the problem was a faulty packing machine. It has now been repaired. I can promise you that this type of problem will not happen again.

According to the sales contract between us, we will, of course, replace your faulty delivery free of charge.

I would like to offer our apologies once again and thank you being an excellent customer.

Yours sincerely

4 解释信

范文精选，模板在其中。

Thank you for your letter of______ concerning/ regarding the goods you ordered three weeks ago. After a careful/cautious/full/thorough investigation, we would like to clarify/ make clear/ explain the following points.

Unlike domestic for which we guarantee overnight delivery, international orders take at least ____ weeks for delivery. We have made this clear in the order instruction of our catalogue. As you will see, shipment for ___ usually takes _____.

If you desire faster delivery for your next order, we can send the goods by express delivery. The rate, however, will be considerably higher.

We trust this is satisfactory. / adequate/sufficient/ enough/ acceptable.

Yours sincerely,

真题链接

You are the manager of a TV and radio repair workshop.（修电视和广播的车间的经理） One of your employees has received the letter below about a faulty cassette player which he inspected.（坏掉的卡带式播放机） He has written his comments on the customer?s letter and asked you to write a reply.

Write a letter of 100-120 words to the customer, using the employee?s comments and explaining why your company cannot repair the cassette player. Do not include addresses. Write on your answer sheet.

Mr D. Mason Radio World 6 Adelaide Park London w6

Dear Mr Mason

Re: repair of Tashita Cassette Player（regarding关于）

You returned our cassette player to us on 5th September, after having it in your shop for over a month, (sorry! Technician off sick)（道歉I APOLOGIZE 因为生病而请假了） saying that you could not repair the following faults:

1. a problem with the volume control （声音控制旋钮）(needs replacing; part not available)（零件没有）

2. difficulty operating the on/off switch. (possible to replace but very expensive)

I was very surprised to hear this, because the equipment is not all that old.(manufactured in 1985) （事实说话，遇到蛮不讲理的顾客，不要争辩，列事实即可，提醒的方式，You should be alert that）

Therefore I would be grateful if you could explain in writing why the equipment is, in your opinion, beyond repair, so that I can discuss this matter with the manufacturers.(out of business since 1990)(制造商)

Yours sincerely,

Paul Johnson

范文填空 Dear Johnson,

Thank you _____for your letter concerning _the repair of Tashita Cassette Player _____________. I am writing to _______clarify the following the points______________.

Firstly, please accept my _ ______ for ______ your cassette player for such a long time____________. The reason for this is that ______.

In addition, the volume control doesn?t __ ______ and has to be replaced. ______, a new part is not _____ ___ at this moment. The on and off button is also broken but change it may ___ _______.

Finally,___please be noted/alert_________ that the equipment was manufactured in 1985 and the manufacturer had been out of _business______ since 1990.

We trust that this is satisfactory.

Yours sincerely, John

5 询问信

可以借用的模板

结构 1 信息来源 2 请求给予信息 3 要求行为寄送4 结束来信 1 We have seen your advertisement in ….. With reference to your advertisement in …

We are writing to enquire about/ we are writing in connection with 2 We are interested in your …and we would like to know I would like further information about …

We would like to know whether

3 Could you please send me? I would be very grateful if you could send me … 4We look forward to hearing from you. We look forward to receiving your reply.

真题链接

例题 ?

The company you work for is expanding rapidly and is looking for new premises. Your Managing Director is interested in Waterside Industrial Park, and has asked you to write a letter to find out more information.

Read Waterside Industrial Park?s advertisement below, on which your Managing Director has already made some notes.

Then, using all your Managing Director?s handwritten notes, write your letter to Rosemary Brown at Waterside Industrial Park. Do not include postal addresses. Write 120-140 words on a separate sheet.

? ? ? ?

Who would qualify? ? A variety of large and small units available. ? Financial help available for many companies moving to the area. ? Excellent road and rail links with all parts of the country. ? Skilled labour force for manufacturing or service sector business. For an information pack, please contact: Ask for this Labour costs compared Which other firms are in the area? WATERSIDE INDUSTRIAL PARK Sizes? Rosemary Brown Waterside Industrial Park Phone (11) 8008866 Fax (11) 323 6644 with other areas?

[范文]

22 July

Dear Mrs Brown

Subject: New Premises

With reference to your advertisement in the local newspaper, I would like to have more information about the above.

Could you tell us which other firms are in the area, and what are the sizes of the units available for rental.

Regarding the financial help mentioned, could you inform us who would qualify for it and how to apply.

Another point to clarify is the skilled labour costs compared with other areas.

Finally, we would be grateful if you could send us the information pack to our address.

We look forward to hearing from you soon.

Yours sincerely Alya Maideen

6 回复询问信 可以借用的模板 1 答谢上一封来信

Thank you for your recent letter/enquiry concerning/ requesting/enquiring about/ With reference to your letter/enquiry of..., asking if … 2 附上

We are pleased to enclose… We have pleasure in enclosing… We enclose/ we are sending

3 结束一封信，希望将来做生意

We look forward to hearing from you/ receiving your first order/ your reply. We hope that this information will help you.

Please do not hesitate to contact me if you need any further information. Please feel free to contract us if you have any further questions.

标准范文 剑三 88

Dear Mr Beckham,

Thank you for your letter dated Tuesday 17th Mar. With reference to the rental of the factory unit, I would like to inform you some further information.

To start with, Arvon industrial park is situated / located immediately beside the highway 101. It is also near the railway station and the airport with 7 and 15 kilometers respectively.

Next, Our park offers 24-hour*7 security service and CCTV has covered almost all the places.

As for electricity supply, the park boasts its stable service and two back-up generators are also available.

Finally, we offer competitive price for long-term rental with up to 10 percent discount for a lease of over 3 years.

We faithfully hope that we can be your premise provider and are looking forward for your reply.

Yours sincerely

7 推荐信

1）推荐别人或自己

2）阐述对方的优秀品质

3）总结相信自己的选择

1）We would like to apply for the post/opening/vacancy of … advertised in today?s Guardian. We have seen your advertisement for a personal assistant in today?s Guardian and would like to apply for the post.

I am happy to recommend to you _______, a highly skilled and experienced _____, who has worked at our company for______, during which he has risen from____ to____. I welcome the opportunity to provide a recommendation.

Let me focus on the qualities which have made _____ particularly valuable to us.

2） 所具备的品质 实例

1 Leadership ability

_____has supervised ____project___. As a team leader, he has been unanimously praised by his colleagues for efficiency and fairness, and the ability to listen well and considering opposing points of view.

2 Creativity and dedication

________has made important contributions to the development of ______. For these achievements, he received the ___award_ in ____ from ___company or organization____.

3Excellent communication skills

_____is also an outstanding communicator. He has represented the company at various national and regional conferences, exhibitions, and products presentations. He has won honor for the many presentations. 词汇补充

1 销售人员的职责

Advertisement, bargain about price, complimentary present(赠送礼品)，demonstrate products, introduce products, launch campaign 发布活动，marketing promotions, offer discount, persuade customers

2 研究人员工作职责

Design, experiment, focused customer, market research, packaging, product research, technology 3经理的工作职责

Attend conferences, deal with problems and complaints, handle difficult situations, make decisions/plans, negotiation, organization, sign contracts 4 人事部 personnel department

Retire, deal with relationships, fire, interview applicants, management and work force 劳资关系，promote staff, recruit new staff, train staff 5 会计人员职责

Accounting清算账目，budget预算， deal with financial problems处理财务 6 秘书 secretary

Arrange meetings, work at computer word process, make appointments, make/take notes, minutes(会议记录)，messages, deal with files and correspondence, receive guests and visitors, make and receive telephone calls , write memos and reports, receive guests and visitors

3） 再次推荐

I believe him to be warmed hearted, easy-going and candid. He is both a dependable friend and an enthusiastic teacher.

I have every faith in him and believe he is the most suitable applicant.

As I am fully convinced of his talents, I am happy to give him the highest recommendation. I can recommend him with confidence.

With a strong background of good academic training and solid work experience, I think ____ is an excellent candidate for ___.

真题链接 高级作文

The international organization you work for gives a reward to an employee in each department every month. The criteria are stated below: 1 productivity

2 relations with customers 3 contributions to the team

Your line manager asks you to recommend one in your department to receive this reward. 1 who

2 why

3 how he qualifies the citeria

I am writing to recommend John Ruddick to receive the monthly reward of the sales department.

中级作文

You work for RCT, a company which sells business stationery. (办公用品)RCT is interested in becoming an agent for Novestat, a company which manufactures paper products. Read Novestat?s advertisement below, on which you have made some notes. Then, using all your notes, write a letter to James Dowling at Novestat.

Do not include postal addresses. Write 100-120 words.

Write on your answer sheet. Novestat Agents required For a new paper product Novestat, a leading manufacturer of business stationery, is delighted to announce its exciting new range of designer paper products. This range allows customers to create their own business stationery to the highest professional standards, using their own computer printers. We are looking for companies world-wide to distribute the NOVESTAT DESIGNER PAPER range. If your company has: Minimum 5 year?s relevant experience; (10 years; say what RCT does) Dynamic, motivated salesforce; （有活力的积极向上的）(national sales award last year)* Excellent distribution network; （良好的分销网络）(tell them about our retail outlets)（门店store）factory outlet 打折店 Then please write to: James Dowling, Novestat, Unit 3, Basing Estate, Hampton, Middlesex, TW135SA, U.K. (arrange a meeting with them next month?) 还不清楚对方是否对我们感兴趣，征求意见

范文精选 Dear Dowling,

After careful _________ of your recent advertisement ____________, we would like to ____________ without reservation. (make an application for /put in for/to file for)

We believe that RCT is a suitable ___________, as it is a company selling business stationery for ten years, and still maintains ________________.

Our sales force is quite ______ and __________. Last year ours sales record has increased ________ in comparison with the _______ year. (over the same period in last year, on year-on-year basis)And that?s the reason why we are _______ the annual national sales award.

_________, our retail networks have____________ in which __________________ are operated _____________.

In brief, we are strongly confident(we have every reason to) that our corporation wills _______ both of us. （we will reach/create win-win situation/ bilateral benefits）In you are interested in our strength; __________________?

Look forward to your favorable reply.

Yours sincerely, Bill Gates

7 邀请信 句型：

Inviting/ Offering

We should like to invite you...

We should be very pleased if you could... We should be delighted if you could...

We are organizing a dinner to mark the twenty-fifth anniversary of our company and would very muck like you to attend. 非常正式：

You are cordially invited to …

I take great pleasure in inviting you to …

Thanking

Thank you (very much) for your (kind) invitation to... It was very kind of you to invite me to...

I was delighted to receive your invitation to...

Accepting

I would be very pleased to... I should be delighted to...

Declining

Unfortunately, due to ......, I am unable to......

例题：

要点：邀请访问英国并且参观工厂 请客人看剧

日期在11月

内容点 Thanking Ms Goddard for her letter accepting the invitation to visit the company accepting the invitation to the theatre saying the date are unsuitable and explain why suggesting an alternative date

范文

Dear Ms Goddard,

With reference to your letter of November 3, I am writing to thank you for your kind invitation.

I would be very pleased to accept your invitation to see Trackplus?s production facilities. I would also be interested in meeting your colleagues at Head Office, the design team in particular. I should also be delighted to accept your offer of arranging for me to see a play in the West End.

Unfortunately, due to a business trip abroad, I am unable to come to England at the end of November as you suggested. However, as I feel it is important that we meet before Christmas I would be grateful if you could tell me if the second week of December would be suitable for you?

I look forward to hearing from you again.

Yours Sincerely Paolo Fellini

8 感谢信 句型了解

1） 初次感谢

I enjoyed visiting your factory last weekend. Thank you so much for your hospitality on Friday.

I was delighted to receive your letter today.

Thank you very much for all your help over the past few weeks. 2) 个人评论

I was very impressed with the way you organize staff training. We all have a lesson to learn from your experience.

I do appreciate your thoughtfulness.

I should just like you to know that I appreciate your willingness to help out in terms of need. 3) 再次感谢

Once again let me express my thanks to you for…

Your understanding and sympathetic attitude will not be forgotten when the company is once more on its feet.

Lesson four Business Report

一 report 的格式

Report on 最终目的

Introduction

Findings 正文，内容要有一定的逻辑性，建议用项目符号 ? ?

Conclusion

将findings的内容客观的总结一下就可以

Recommendation 分析型的报告通常需要你提出自己的建议

二 常用模板 报告模版

INTRODUCTION首句

1. The purpose of this report is to …… 2. The objective of this report is to …… 3. The aim of this report is to ……

4. This report aims to ……

5. Mr. X has asked me to report to investigate / evaluate / study / recommend / analyze / give

feedback / estimate / assess 重复题目

6. As requested by 某人/某部门, I am submitting the following report about 重复题目中的目

的。 7. Upon request of 某人/某部门，

8. As you或者某人，某部门 requested on November 12, I am submitting the following report on 重复题目

9. Here is the report concerning 重复题目要求

10. We have done a survey showing that 重复题目要求，或者直接开始阐述数据或者信息。

FINDINGS首句

1. According to the recent market research / investigation / survey / the chart above / the table above / undertaken, …… ,

2. The recent visit/investigation/survey showed that …… 3. The table/chart above tells us that ……

4. From the chart shown, we find/learn/notice that …… 5. The table/chart above is showing that……

CONCLUSION首句

1. 在有conclusion这个sub-title的情况下，就直接陈述结论 2. According to the findings above, it can be concluded that …… 3. From the table shown, it can be concluded that…… 4. Therefore, it can be concluded that ……

RECOMMENDATION首句

1. 在有recommendation这个sub-title的情况下，也可以直接陈述结论。注意，recommendation

以及recommend后面要用动词原形（虚拟语气）。 2. The following are the recommendations …… 3. It is recommended that …… 4. Sth should be done.

5. Based on the conclusion / analysis above, we recommend that / it can concluded that …… 6. With reference to the advantages stated above, the following recommendations can be made, 7. With reference to the facts above, the following recommendations can be made,

8. something is recommended. eg, A change of attitude is recommended. A more professional

attitude will need to be encouraged through training.

9. On the basis of the results, I have the following recommendations

10. On the basis of the analysis, it is reasonable to have the following recommendations:

如果需要进一步拓展，可以描述一下建议实施后可预期的进展或者景象。具体说法是，建议结束之后，so that …… 或者 thus ……

三 分类阐述 1 文字型报告 多选一型报告

A比B好的表达方法：

a. A has a lot of space to improve compared with B

b. A is far less successful than B in terms of marketing and quality

c. Further efforts are urgently needed on marketing and quality to keep up with B d. A has a long way to go to reach. e. A outweigh B in terms of…

真题链接 ? Your company exports to a number of countries around the world. The company is looking for new agents for international freight. ? Read the two advertisements below, on which you have made some notes. ? Then, using the notes, write a short report for the Export Sales Manager, covering all your points and saying which agent you recommend. ? Write 120-140 words. Write on your Answer Sheet.

Report on Globalink and FTD Shipping Agents

Introduction

The purpose of this report is to _____ and _______ the _______of Globalink and FTD as possible new agents for international freight.

Findings

Globalink has 25 years? experience in sea freight worldwide. They offer air freight as well, and we may need that for_____ orders. This company will complete all customs forms and provide all documents.

FTD operates mainly in Europe. They offer refrigerated shipping and accept small orders, which

would be useful for us. However, _________ are a bit higher at FTD than at Globalink.

Conclusions

Choosing Globalink will save us work on ________ and cost _____.

Recommendations

It is recommended that Globalink is chosen due to their ______________ and ______________.

真题集2 48页 Proposal Title

Proposal on Taxi Firm Selection

Introduction

This proposal has a purpose of evaluating two taxi firms and recommending one as our taxi provider on a regular basis

Findings

TELECARS have a good reference and large companies like Google and Baidu have been their clients for years. They offer 24-hour service which comes in handy during late-night meetings. In addition, they provide reductions for long-distance travel and online booking.

With reference to STREETLIGHTS CABS, they are a new company without many references. They provide long-distance routes which we use very often on busy seasons. What?s more, Streetlights are not only specialists in airport and hotel transfers, but they offer discount for frequent clients as well. However, they have no internet booking facilities.

Recommendations

I recommend to choose TELECARS because of their reliability and comprehensive service.

文字型报告 真题集三68页

Report on Staff?s Opinions and Possible Suggestions to Improve Working Conditions Introduction

The report has a purpose of collecting staff?s opinions on working conditions and proposing possible improvements.

Key Findings

According to the recent meeting with staff on our working conditions, our employees are content to great extent. Some have a high opinion of our pension scheme and childcare voucher and almost everyone mention the rich snacks during coffee breaks.

However, some complain about the fixed working hours and they feel that it is very hard for them

to attend children?s graduation ceremony and to deal with health emergency of the old. What?s more, the out-of-fashion computer system is grumbled by many. In addition, most people believe that our current paid leaves are far from enough.

Conclusion

Though we have done much to meet staff?s need, there are still things to do to better the working conditions. Only through improving it, can we become more productive in the future.

Recommendation

It is recommended that paid leave be increased to three weeks a year.

2 数据型报告 常用作文手段

1 作文的开头 表出处 根据图表所示 主

动

this

line

graph/table/diagram/pie

/bar

shows/displays/reflects/indicates/illustrates/implies/ that 被动 according to /from the--, we can see that… 2 增长了

动词词组 increase to;rise;grow;go up; boom 高点

名词词组 an increase of/ a rise of/ a growth of; an upward trend of; a boom of增幅 减少 decrease/decline/drop/fall/go down to/ downward 3 保持稳定

Maintain the same level of/ stay constant at 4 稳定下来 Level off/level out at 5 止跌回升

Recover at/pick up at 6 达到最高点最低点

Reach the top of/reach the high of/ bottom 7 波动

Hit the trough(不接数字)、fluctuate around 曲线图的变化快慢

Slowly steadily/gradually/ fast/rapidly/promptly 程度

一点点 slightly

多一点 moderately Significantly/enormously Vastly/hugely/ dramatically

描述数据的表达方式

1 百分比 percent/percentage 78 percent / at a percentage of 78 A is at a higher percentage than B. 2 大约

chart

Nearly/almost/roughly 3 仅仅，远远 Under/ above just/well 4句型模版 描述饼图

1. x% of the 比较主体 is / has / are / have ……

2. 比较主体 中的一部分 is / constitutes / accounts for ??% in the whole pie chart.

3. 比较群体中的一部分 is / are ??% in the pie chart

做出比较

1. The 比较主体 doubled / tripled in 时间 compared with those in 时间.

A在XX期间增长了一倍/两倍。

2. The 比较主体 in 地点 in 时间 is …… in contrast to …… in 地点 in 时间.

A在XX期间的数量是XX，然而/同时，B在XX期间的数量是XX

3. A is in direct proportion to B=A is directly proportional to B. AB成正比

4. A is in inverse/reciprocal proportion to B=A is inversely/reciprocally proportional to B.

AB成反比。 5. 6. 7.

A has 倍数 as many 可数的比较主体 as B. A是B的多少倍 A has 倍数 as much 不可数的比较主体 as B. 同上 A has the same 比较主体 as B. AB相同，相等

真题链接 数据型报告 剑二28

Report on Customer Complaints

2002 Jan – Mar

Introduction

? This report has the purpose of doing… ? The report aims to do … ?

This report has the purpose of presenting the complaints and analyzing reasons for them. Findings

? Original Data ? ? ? ? ?

Increase / decrease, rise / fall (v. n.) Go up / come down Climb / slide Ascend / decline

Customer complaints received in 2002 were 300 in January. Then they increased to 540 in

February due to the computer system?s breakdown. In March, they fell to 230 because an improved order system was introduced.

? ? ?

Structure variety

There was an increase to 540 in February. An increase to 540 was witnessed in February.

学会使用项目符号 ? ? ? ?

Hire / recruit new agents

Contract with new product suppliers

Leave a blank between the two charts

56% of customers complained about the time taken to deliver, so we are planning to recruit

more agents.

? Unsatisfaction with product quality occupied 28% of the complaints. We have contacted with new suppliers with better quality control.

? The company received complaints on incorrect order delivered(16%). Such errors were few in March.

Conclusion

Customers are not all satisfied with our service but measures have been taken to reduce the complaints

剑三48

Report on Staff Requirement and Recruiting Method Selection

Introduction

The report has a purpose of explaining the need of new staff and evaluating the recruitment methods. Key Findings

Since we are promoting our latest product – Gphone, we are in urgent need of 35 interns by next Friday to help us. These interns should have fluent Mandarin, and of course English is a strong plus. Besides, they should be flexible especially during weekends.

As regard to recruitment method, the recruitment agency is not our first choice because we can not afford its lengthy procedure. Online recruitment saves money but it takes time to find so many temporary staff. Thus, I suggest the direct way of newspaper advertisement, which we have used successfully for many times.

Between Echo and Chronicle, the former fits us more. Though it costs 25% more than its competitor，the number of its readers triples.

Conclusion

We need to find 35 temporary staff in a relative short time to promote Gphone, and Newspaper Echo seems the best candidate for the recruitment campaign.

剑三28

Report on Staff Increase Requirement

Introduction

This report has a purpose of explaining why our department needs more staff.

Key Findings

Statistics shows that from 2001 to 2003, the number of staff in our department climbed from 50 to 55 (10% rise), while on average we were facing an order increase from 200,000 to 400,000. Since units ordered doubled, the current staff are far from enough.

Also, according to Staff Newsletter of February 2004, we just received a big order from an

international firm, which means our department will shoulder more work pressure. What is worse, the annual holiday has increased to 5 weeks per year and we will be short of hand more obviously. In fact, the lack of labor force has caused delay and the last order was six-month late.

Conclusion

Data and information reveal that we are indeed lack of hands. Besides optimizing our workflow, we should also recruit new staff ASAP.

剑二68 68页 report

占据occupy Be shared by Account for、make up, represent Be responsible for

Report on Efficiency of Different Advertising Methods

Introduction

The report has a purpose of presenting the cost of different advertising methods and the percentage of customers who learned Norlec through these methods.

Key Findings

? Two-fifths of customers first learnt Norlec through radio. Though its annual cost is high (35.8% of the total), it is still of very good value.

? Magazines occupy 24% of prospectives with only a little more than 13% cost. Thus we should spend more on them.

? Billboards seem not effective, with 17% of customer awareness and nearly one-third cost. With their price rising, it is highly recommended to stop using them.

? Our website attracts 10% prospectives with less than 10% cost. What?s more, it may draw more people soon because of its recent links with our wholesalers and dealers.

? Since not many people read direct mails, they only account for 9% of potential customers with nearly 12% cost yearly.

Conclusions

Radio, magazines and the website are of good value, whereas billboards and direct mails are not effective. It is suggested to try more magazines but to stop billboards.

Lesson five Memo and Email

分类讲解

1 缺席类

可以借鉴的模板 1 道歉 2 理由 3 派人去 但是注意模板的个性化问题

1 I apologize sincerely for not being able to attend____ because there is some ___emergency___ in _______.

(Please accept my deepest apology for _not being able to__ as I have to tackle/ settle some unanticipated/unexpected events/ emergency arising yesterday)

2 As a (职业), I could not leave at the very moment but have to stay with it for the company?s benefit___________.

As a , it?s necessary/ imperative for me to stay with it

4 __In that case_____, I hope you can accept my proposal of _____sending sb. in my place________.

Therefore, it?s hoped that my proposal of …. could be taken.

真题链接

You are a regional sales manager for an international company. You have been asked to go to a meeting at your company?s head office. You cannot go, so somebody else will go in your place. ? Write an e-mail to Erica Young, who is organizing the meeting: ? apologizing for not being able to go to the meeting ? explaining why you cannot go ? saying who will go. ? Write 40 – 50 words. ? Write on the opposite

To: Erica Young CC:

Subject: Meeting

CANDIDATE A

I?m really sorry but I?m not able to go to the meeting at our company?s head office. I can?t attend because of previous arrangements which I can?t change.

Mr Jan Korwalski, a very good worker, will go instead of me.

Please accept my apologies.

Marta Stefanska

All points covered. Successful attempt at complex language, for example ?I can?t attend because of previous arrangements?, ?will go instead of me?. Concise, making a very positive effect on the reader. Band 5

Dear Mrs Young

I would like to apologise for not being able to go to meeting at our company?s head office because

I will not be in the country. I am going on the business trip to Italy. Mr Mark Smith will go instead of me. Many Thanks

Nadia Johnson Regional Sales Manager

All points adequately dealt with. Good range of structure and vocabulary. Minor non-impeding errors, for example ?go to meeting?, ?on the business trip?. Positive effect on the reader. Band 4

Impede: 妨碍阻碍 He impedes me to do the job well. 他妨碍我把工作做好。

To: Erica Young Cc:

Subject: Meeting

Dear Mr Young:

Thanks for your last letter! I?m very glad to be invited to attend the meeting at your company?s head office. But first of all, I?m apologising for not being able to go to the meeting. This is due to a error of my agenda, in fact. I have a international conference that day.

I feel sorry for my absence. I?d like to recommend my personal assistant to go to instead of me. His name is Jim Green. I hope this will not cause you some trouble. Best wish yours Chan Bo Fun

Generally well organised (although not concise), leading to a satisfactory effect on the reader. There are, however, some basic non-impeding errors, for example ?a error of my agenda?, ?cause you some trouble?. Band 3

Hello Erica,

I?d like to apologise you, but I can?t attend to this meeting in our head office. In this time I?m going to London for sales meeting with our customers. Instead of me, for this meeting will go my sales assistance – Tom Best regards Natasha

A number of errors, but they do not impede communication. Overall, an adequate attempt at the task. Band 3

2 请假类 真题链接

YOU would like to go to a seminar (training course) on presentation skills.(演示技巧) Write an email to your line manager.（部门经理） ? ? ? ?

Requesting time off work （请假）to go to the seminar（目的是请假） Saying when the seminar is（时间） Explaining why you want to go Write 40-50 words on a separate sheet

模板范文

TO: Nike Johnson CC:

Subject: Presentation Skills Seminar

I would request a three -day off work from 1 April to attend a seminar on presentation skills, as my current job involves making many presentations to customers, which could be learnt from the seminar.

Please carefully consider my application. I am looking forward to your favorable reply.（response）(prompt soonest )尽快的immediate (asap比较不客气)

Thanks Angela

补充练习

You are working in the betting company, now you are asking for your annual leave during WC period.

1. from when till when for your annual leave 2. need the reply by the day after tomorrow 3. say sorry

To: Mr. James, Line Manager

From: Mike Lee, customer service operator Date: 6 Sep

Subject: annual leave application

_i am writing to request/ ask for__________ my annual leave starting from 14th, Sep. till 20th, Sep. I will greatly ___appreciate___ it if I can have your __confirmation____ by Friday, 8th, Sep. Please accept my sincere apologies for any ______ this application may incur especially during the busiest season. Thanks.

Marriage leave / maternity (paternity) leave/ leave of absence/ sick leave/ Annual leave

3离职出差

1 I am going to… for sth./ to do sth.

I am leaving for sw for sth./to do sth. I am planned to sw. for sth./to do sth. 2 离职出差内请秘书做的事情

1) maintain the order of all the documents 2) make note of all the contacts 3) call me if there is emergency 3 订酒店，订机票问题

1） book/reserve/subscribe for a single/return ticket; Economy/business/first class 2) a single/a double/ a twin room; a suite 3) At the Hilton/Holiday Inn/Sheraton

补充练习

You are a manager in a company which manufactures office furniture. Next month you are going to London to discuss an important contract. Write a note to your assistant:

? Saying when you want to leave and return ? ?

Asking him to book flights

Telling him which hotel to book

Your company has just opened a new office in the U.S. You have planned to work there fir six months. Write a memo to all the colleagues. 第四类告知类

1. I am delighted/glad/happy to announce that/notify you that/inform you that/tell you that/ let you know that 宣布好消息

2. Please be informed /be advised that/note that但消息的类型比较中性

3．We are afraid that…/ We are sorry to inform you/We regret to inform you宣布坏消息

真题链接一

You are the Managing Director of a company whose profits have recently increased and you would like to reward staff for this. Write a memo to all staff:

? Thanking them for their contribution ? ?

Explaining why profits increased

Telling them what their reward will be.

Write 40~50 words

I am writing to inform you about the reward in the form of a three-day trip to Hawaii. Thanks to your hard work, the profits of our company this year increased by 10% in comparison with the previous year. I would like to thank you for your great performance.

奖励形式： bonus, dividend, allowance, trip, fitness center card, voucher 二

You are the Managing Director of a manufacturing company. Your factory will soon have a visit from health and safety inspectors.

Write an email to your department heads: ? ? ? CC:

Subject: Health and Safety Inspection

Dear colleagues,

As I advised you in our last meeting, there will be a visit from health and safety inspectors on Monday, 1st April from 9 a.m. until 15 p.m. The inspection is necessary for our quality management certificate.

Please be prepared for the inspection by telling the staff to tidy up workplace.

BAND 5

三

You are the Research and Development Director of an engineering company, （研发总监）which is a subsidiary of a larger corporation. The Chairman of the corporation is visiting your company next week.

Write a memo to all your staff: Informing them of the visit

Telling them why the visitor is coming

Telling them when he will arrive and asking them to be at the welcome reception for

I am writing to inform you about the visit of the chairman on Monday next week, May 11th. Please wait at the welcome reception between 9 and 10 next Monday morning for his coming at 9 o?clock.

老板来访 1 视察工作 2 解决突发状况 3 奖励上一年度的优秀员工

四

You are a manager in a large company. You have been informed that a member of your staff often arrives late for work.

Write him a memo about the problem: ? ? ?

To: P.Jones

From:

Date: 21november 2002 Subject: Lateness

Saying how often the member of staff arrives late

Describing the effect on the staff

Suggesting what the member of staff should do about the situation Saying how long the inspection will take. Explaining why the inspection is necessary.

Telling them how they should prepare for the inspection.

TO: Department Heads

Mr Jones,

I have noticed that you often arrive late for work, especially on Monday mornings. As your

colleagues are starting to complain about that, you understand that unless this habit changes, I will take disciplinary action against you.

Come and see me tomorrow at 9 a.m. in my office. Thank you Band 5 五

You are a manager in a n international printing company. You have just been informed that a recent order sent to an important client has failed to arrive. Write an email to the coordinator of your dispatch department: ? Saying who the client is ? ? Cc:

Subject: Recent Order

Dear Sir,

According to recent information the ministry of foreign affairs has not received its latest printing order.

Following details are: one hundred copies of financial statements2002 please check cause of failure and resend copies as soon as possible.

Kindest regards

Band 5

六 You need to inform your marketing team about your radio advertising campaign for one of your company?s new product. 1 remind them which new product is

2 explain why you choose radio as

3 saying what you expect the advertising campaign to achieve

1 保健食品 health food; walking stick 2 驾驶员 car perfume; cushion 3 increase the market share/ add to our sales record/ figure/ revenue

第五类 组织培训类

Giving details of the printing order Suggesting what should be done

To: Dispatch Co-ordinator

语言

1 I have been assigned/ asked/requested to organize/ start/launch a training program 2 补充词汇

人事培训的目的broaden, develop, improve, study, upgrade, continue education, further education, learn, update(知识更新) 3人事培训的步骤

Evaluation, feedback, needs analysis, program planning, and training 4 人事培训的种类、

Human relations, information, knowledge, linguistics, managerial, non-technical, off-the-job training, on-the-job training, secretarial, skills, strategies, technical techniques技巧 5 人事培训

in-service employee(在职员工); new staff; old staff; pre-service employee, trainee, trainer 6 培训课程设置

Assessment, contents, materials, methods, objectives, methods, schedules, program/plan

You are the manager of a company which has won a large export order.

You have been asked to organize foreign language training for some of your staff. Write a memo to staff:

? Explaining why the courses are necessary ? ?

Saying which members of staff should attend Announcing when the courses will start

To: All Staff

From: The Training Manager Date: 1 March, 2005

Subject: A Foreign Language Training Course

I was asked to organize a foreign language training course because of the large export order we received recently. It will start on 15th March. Those who will deal with orders should attend the course.

(Those who are involved in the dealing of the order are required to attend it. Make full preparation for the course which will start on 15 March. )

You are requested to organize the company?s staff training program. Before the program start, you would like to identify the training areas that staff are interested in. Write a memo to all the staff

1 when the training course will start

2 ask for suggestions for what to include in the program 3 give an deadline of suggestion

I have been assigned to start a staff training program from March 31 about ________ As the content of the training course has not been _______, I would like to ______or could you please ______ your advice_________what to concentrate on in this program.

Please __________that the deadline is April 25.

th

附件

一 词汇补充 人事部

Employ/hire/recruit; fire/dismiss/sack解雇 Promote；retire退休；train; transfer调动 Welfare福利

Production department 生产部

Manufacture; after-sales service; equipment设备；factory; maintenance 维修；material 材料 Produce; product 产品

Finance Department 财务部

Investment, accounting 清算账目；capital 资本；costing成本；labor costs劳力成本； loan 贷款；margin毛利；profits 利润

Research and Development Department

Design, market, model 样品，prototype 样品，research 研究；sample 样品

Public Relations公关

Office Premises 办公场所； canteen 食堂；conference room; lounge, common room 休息室 Office building 写字楼， office room; reception desk room 接待处； working floor办公区

Market research product research Material; operation实施；packaging包装；price价格；range 范围；specification 规格； technique 技术

Sales

Launch 发布；advertisement 广告; campaign 活动；delivery发货；order订购；sales promotion促销；service 服务；supply 供应； TV commercial 电视广告

Market Research customer research 市场研究与客户调研

Fashion 时尚；market size制作尺寸；popularity流行度；regional characteristics 地区特点 Shares 市场份额；tastes 品味；trends趋势

Market research sales operation research 市场研究与销售运作

After-sales service; sales statistics; sales distribution channels; incentives刺激；sales force销售队伍；sales information; sales organization; salesman?s training

Market research business research 市场调查与商务研究

Actual volumes 实际用量；ads channel 广告渠道；cultural factor；forecast, expectation预测 Political factors 政治因素social factors; trends 趋势

Product manufacture/make/produce（产品生产）

component 部件design/develop 设计与发展function instruction material model 样品process 加工，处理range 产品系列sample size/color type up-to-date 新式 weight/shape 重量/形状

Product sales（产品销售）

campaign 商业活动discount 打折expensive 昂贵 low market 滞销on sale 上市 order 订购quotation 报价retail 零售up market 上市wholesale 批发

Product services（产品服务）consignment delivery distribution guarantee supply 供货warranty 保证书

Product quality (产品质量)competitive defective 次品fake faulty （设备机器）有毛病good 优质品hi-tech 高科技new reliable 可靠地satisfactory 令人满意的top/first-class 一流的

附件二 范文

1 做出改变

Dear Mr Yamaguchi,

Thank you for letter dated 27 July 2005, in which you put forward some suggestions for the proposed visit to our company.

There are, however, a few changes which I would like to make to your suggestions.

Firstly, I am sorry to inform you that the number of 35 students is beyond our capacity and we can at most hold 25 people.

Secondly, since we have a net-meeting on 10th December, could we rearrange the visit to Monday of the following week? By the way, the time you ought to come is fine.

Furthermore, the training officer will not be available until 11:30. In that case, the talk between him and the students could only be held from 12:00 after thirty-minute break.

Finally, we would like to apologize to you that according to our company?s policy, we could not release our employees from duties.

In order to confirm the above arrangements, I suggest that we discuss these over the telephone at your earliest convenience.

I look forward to your early reply.

Yours sincerely,

2 投诉信

Dear Mrs.Geddings

I write regarding a training course on health and safety which I attended 27 November.

When I booked this course, I chose your company as it came highly recommended and the courses seemed to be of a high standard.

I was promised an experienced trainer but unfortunately he was sick and the replacement was not as good as expected.

Regarding the information packs these were only a pile of loose photocopies, which was not promised.

Moreover, the class was supposed to be about 8 people but in mine there were about 15.

Finally, I should make it clear that the class started 1 hour late, and the lunch that was served, was cold.

I am sure you can understand my disappointment. I would therefore be glad if you could investigate this matter.

I look forward to hearing from you.

Yours sincerely,

Lisa Kostevska Cabin Attendant

3 推荐信

Mr. Ruddick is selected firstly because of his great sales record ever from his entering the

organization six months ago as junior salesman. He has always been ranked one of the three best sales persons all through the period. This month, especially, he has reached the peak and make others lack behind.

In addition he has maintained relationship with most of his clients, especially those VIPs, whose consumption has accounted for over sixty percent of all his sales revenue.

Last but not least, Mr. Ruddick is a warm-hearted team member and is always ready to share his resources as well as techniques with others. He often lends his hand to the new salesmen and last month he even recommended two of his return clients to a new salesman.

In summary, I strongly believe Mr. Ruddick is the right candidate to receive this reward for his solid performance.

4 离职出差类

I am writing to inform you about my job transference to the us, as the company has just

started up business there.

I am planned to leave on May 1 and stay there for half a year to monitor business development there.

During my absence, assistant commercial manager Chris will take my place.

It is my great honor to have worked with you in the past few years. I sincerely hope you can contact me through company email.

5 告知类

I am writing to inform you about the company?s advertising campaign for the company?s newly-developed washing powder- super white, which will begin early next month for three months.

After systematic analysis, radio has been selected as the main channels for advertising, since our marketing survey shows that housewives, our target customers, are exposed to radio programs for 2 to 3 hours per day, highest among all Medias.

The new product is supposed to increase our sales revenue by 15% in the next three month

迟到

Mr Jones (open punctuation)

Statistics said you were late twice a week on average in September. It is noticeable that some of you workmates start to grow an attitude on you, which has a negative impact on the company's atmosphere. Please see me next Monday at 9:00 am in my office and I would like to hear your explanation.

Regard

订单失误 Dear sir,

The CocaCola China has not received its latest order according to the fax I have just read. The order contains 2,000 copies of its company brochure of 2006. Since Coca has been our most important client for years, please check what has caused the delay and resend the copies ASAP.

BR / Bill Brown

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