服务指南1

会所简介 富临名家昆仑会所是由中国·大自然控股集团全资控股公司，是集投资管理、品牌管理、营运管理于一体的专业化餐饮、客房、娱乐综合性高档会所。

富临名家昆仑会所总建筑面积约两万平方米，共十五层，位于绍兴迪荡新城。迪荡新城东至越州大桥及东环线，南至人民东路，西至环城东路，北至北复线，商贸服务业开发优势相当明显。

富临名家经营品牌包括六大版块，包括经营顶级粤式中餐的“富临名家昆仑会所”、尊荣会所式KTV的“日月同辉昆仑会所”、经营燕翅鲍外卖及堂吃的“富临生元堂”、经营咖啡茶饮的“英伦咖啡”，另有配套的高档客房及行政酒廊。“富临名家昆仑会所”餐饮部分拥有各类风格的大小豪华包厢34个约600多席位和适合大众消费的名人坊粤式早茶厅17桌约100余席位；娱乐部分包括室内面积60—120平方米不等的KTV商务包厢56间，豪华包房，宫廷装修，配置世界顶级影音设施，为尊贵的客人量身定制个性娱乐服务。客房部分拥有超五星级装修的35间客房，豪华的贵宾楼层，尽善尽美的总统套房，入住尽享温馨。

“富临名家昆仑会所”秉承“富临名家 尊贵世家”的理念，创造餐饮娱乐新体验，为高级商务客人提供一系列独享的豪华设施和个性化服务。

Maxforum kunlun club was completely taken over by China nature holding group，is a collection of investment management，brand management, operation management in a body specialized catering，guest rooms， comprehensive upscale entertainment club.

The kunlun club with a total construction area of 20,000 square meters and 15 layers，is located in ShaoXing DiDang，east to the YueZhou bridge and east ring，south to east of people road, west to the east of huancheng road， north to the double line of North Ring，business services development advantage is quite obvious.

Maxforum including six sections, including the management of top cantonese food by the Fulinmingjia kunlun club, honor KTV type of Riyuetonghui kunlun club, providing tonic take-away food amd hall eat by Fulin shengyuan hall, western coffee, otherwise matching high-grade guest rooms and executive lounge.

The food section has 34 various style of luxury boxes with 600seats, and 17 tables in hall to suitable for mass consumption which has the capacity of serving 100 people. Entertainment parts including indoor area of 60-120 square meters of 55 KTV business boxes, luxurious decoration, the world's top court video facilities, as distinguished guests customised personality entertainment services. Rooms decorated with 35 super five-star luxurious guest rooms, floor, perfect presidential suites, check-in enjoy warm.

The kunlun club adhering to the the famous noble family business ideas, create new experience in catering and entertainment for senior business guests enjoy a series of luxury facilities and personalized service.

会所服务 快捷服务

◎行李服务 请拨：8509 行李部为您提供行李运送服务。

BAGGAGE Dial：8509 For baggage collection or delivery，please contact concierge.

◎报刊杂志 请拨:8519 一楼大堂十五楼行政酒廊备有会所精选的报刊杂志供您阅读。

NEWSPAPER/MAGAZINE Dial:8519 A selection of current newspapers and magazines are provided at the Business Center.

◎洗烫衣物 请拨：8510 会所为客人提供湿洗、干洗和烫衣服务，如需服务，请马上与服务中心联系。每天上午10:00之前收取的客衣当天送回。会所还提供特快湿洗、烫衣服务，在4小时内送回，洗衣袋和洗衣价格表放在客房写字台抽屉内。 VALET SERVICE Dial：8510 The club provides guests wet cleaning, washing and ironing service. If you want, please immediately contact housekeeping. The clothes which is every morning before 10AM collected will be sended back in the same day. The club also offer express wet washed and ironing service，the clothes will be sended back in four hours. The laundry bag and laundry list are in the drawer of the desk.

◎熨烫 请拨：8510 如果您需要熨烫客房内设有烫斗和烫板。

PRESSING Dial：8510 Please see“Laundry and Valet Service ”section.

◎房间送餐 请拨：8510 请参照“送餐菜单”选择您的需要。 ROOM SERVICE Dial：8510 For menu selection,please referm to the“Room Service Menu”.

◎保管箱 请拨： 8507 大堂收银处和您房间都备有保管箱供您免费使用。会所对您房间的贵重物品的遗失或损坏不承担责任，请您于退房时将大堂保管箱钥匙交还收银处。 SAFE DEPOSIT BOXES Dial：8507 Available free of charge at the Front Desk Cashier and in your room. The club shall not be responsible for any valuables lost or damaged in your room. Please surrender the safe deposit key to the Front Desk Cashier upon check out.

◎预定房间 请拨：8508 如需预定今后的会所客房，请联系总台。

RESERVATIONS Dial：8508 For future reservation，please contact the Reservation Department through the Operator.

◎寻人服务 请拨:8888 如您需在会所大堂或其它公共区域寻找您的朋友或同事，大堂副理可提供协助。

PAGING Dial:8888 Should you require to look for a friend or associate in the club lobby or other public areas in the club，please concierge Desk for assistance.

◎包裹 请拨:8888 大堂的大堂副理可提供包裹的包装和邮寄。

PARCEL Dial:8888 Should you require parcel wrapping and mailing service，please contact Desk for assistance in the main lobby.

◎擦鞋服务 请拨：8510 由服务中心免费提供服务，如您需要时，请与服务中心联系。 SHOE SHINE SERVICE Dial：8510 Should you require this service，please call Housekeeping Department.

◎缝补服务 请拨：8510 服务中心可提供有限的缝补服务，如有需要，请联系服务中心。

SEWING Dial：8510 Guest Room Department services and alteraytions are available from Housekeeping. Please call them for further information.

◎整房服务 请拨:8510 服务中心可随时为您提供整理房间等整房服务，如有需要，请联系服务中心。

HOUSEKEEPING Dial:8510 The Housekeeping Department is at your service for all your housekeeping needs.should you with your room to be serviced at a specific time，please call the Housekeeping Department.

◎叫醒服务 请拨： 9 请拨“ 9 ”通知接线生您的姓名、房名和要求的时间即可。

WAKE-UP CALLS Dial： 9 Just dial“9”and inform our operator of your name，room number and time required.

◎天气预报 请拨： 9 请联系总机取得当天的天气信息。

WEATHER REPORT Dial： 9 For update weather information of the city,please contact the Operator.

◎隐私 请拨： 9 请将“请勿打扰”指示灯点亮。如您不希望被电话打扰，请与总机接线生联系。

PRIVACY Dial： 9 Please light the indicator of “Please do not disturb”. If you wish not to be called by telephone,please contact the Operator.

◎留言 请拨： 9 如您房间电话上留言灯亮着，请联系总机接线生提取您的留言。

MESSAGE Dial： 9 Please call the Operator when the message light on your telephone set is lit.

◎轮椅 请拨：8509 大堂备有轮椅供有需要之人士使用。 WHEEL CHAIR Dial：8509 Available at the Concierge Desk.

◎收银处 请拨：8507 位于大堂接待区域（总台）。

CASHIER Dial：8507

Located at the Reception area on Lobby level.(front Desk)

◎地图 请拨：8510 本市地图可在总台或服务中心索取。

MAPS Dial：8510 Maps of the city and places of interest are available at the Concierge Desk.

◎外币兑换 请拨：8507 大堂收银处可提供外币兑换。请出示您的护照或其他有效身份证件，查询最新的兑换汇率，请联系大堂收银处。 FOREIGN CURRENCY EXCHANGE Dial：8507 Available at the Desk Cashier in the lobby. Please present your passport or valid identification.For up-to-date exchange rates，please contact cashier.

◎复印、打印、传真 请拨:8508 位于大堂的总台可为您提供服务。

PHOTOCOPYING Dial:8508 Available at the Business Center located at lobby.

◎加床 请拨：8508 如需加床，请联系大堂接待处。 EXTRA BEDS Dial：8508 For an extra bed，please contact the Front Desk.

◎观光游览 请拨 ：8888 详情请与大堂副理联系，为您提供详尽的指南。

SIGHTSEEING Dial：8888 For information on sightseeing and places of interst，please contact the Concierge Desk located at the main lobby.

◎交通 请拨：8888 请联系大堂副理获取详细信息。

TRANSPORTATION Dial：8888 Please contact the Concierge Desk for information.

◎大堂副理 请拨:8888 大堂副理每日08:00-23:00当值。如您需要任何协助，请联系他们。

ASSISTANT MANAGER Dial:8888 Our Assistant Manager is available from Am 8:00 to pm 23:00. Should you require any assistance，please contact them.

◎航班信息和预订 请拨：8508 请与总台联系。

AIR TICKETS RESERVATION Dial：8508 For any assistance，please contact our Air-ticketing Center 8508.

◎火警 请拨： 9 如发生火警，请立即由离您房间最近的安全通道撤离。不要使用电梯，走火图在您的房门后面，详情请与大堂副理联系。

FIREALARM Dial： 9 In the event of fire,please proceed to the nearest fire exit from your room. Please do not usr elevator. A fire escape plan can be found behind your entrance door. For more information，please contact the assistant Manager.

◎快速订/退房 请拨：8507 如需此项服务，请提前将您的信用卡出示给大堂处取得授权。详情请联系收银处。 PRIORITY CHECK OUT Dial：8507 To take advantage of this service,please present your credit cred to the Cashier for authorization at your earliest convenience. For more information，please contact the Cashier Desk.

◎互联网 INTERNET

会所在客房内免费为阁下提供电脑、宽带上网接口服务，您只须打开电脑就可以直接上网。如果你需要使用自己的电脑，你只要在自己的电脑中输入立牌中提供的IP地址即可，将网线与您的电脑连接，打开互联网浏览器即可上网，无须做任何其它设置。

如需协助请拨内线8510、8511联系服务中心。

Club provides complimentary broadband internet access in guest rooms. Should you connect your computer with reticle only，double click the internet explore and you can get through the internet. No need other setup.

Please contact with Duty Manager at ext.8510、8511 for assistance.

◎水壶

所有客房都配有水壶供烧开水。敬请留意水壶只能用于烧开水。 WATER KETTLE

All rooms are equipped with a wator kettle for boiling water only.

◎宠物

非常遗憾，会所不接受任何宠物进入。 PETS

We regret that on pets are allowed in the club premises.

◎电压

房间里的电压是220伏50赫兹。 VOLTAGE

Voltage in all guestrooms is220volt，50-hertz.

◎吸烟

为了您和他人的安全，请不要躺在床上吸烟。 SMOKING

For your own safety and that of others，please do not smoke in bed.

◎紧急出口

每层楼有二个紧急消防楼梯可以使用。您房门背后有指示说明。紧急出口标志灯在楼层走廊也可以看到。 EMERGENCY EXITS

Three emergency staircases leading to the ground floor arelocated on each fioor.The floor plan on the back of your door indicates the location of the naerest exit. Emergency exit lights are also located above the exit doors in the corridor.

◎访客

您可在房间里会客，但《治安管理条例》规定所有访客必须于晚23:00点前离开客房。晚23:00点后，请您前往大堂休息处会客。 VISITORS

You are more than welcome to receive visitors in your room.However，it is

required by law that no visitors are permitted in guest room after11:00pm, please use the Coffee shop or Lobby sitting area to entertain your guests after11:00pm.

◎环境保护

为保护环境，避免过量使用洗涤剂，请将需要更换的毛巾置于浴室内的毛巾筐内。 ENVIRONMENTAL PROTECTION

To protect our environment and avoid using too much detergent，please put the used towels into the basket in your bathroom,if you to change them.

会所设施

◎餐厅 1.富临名家昆仑会所餐饮以高档粤菜、小炒、生猛海鲜、燕鲍翅为主。

The catering Maxforum Kunlun Club is mainly on the top grade Cantonese cuisine, side dishes, seafood and Shark Yan. 2.零点餐厅和包厢34间:

Zero restaurant and 34 Box ●七楼设有10间豪华型昆仑包厢

The 7th floor has 10 luxury Kunlun box ●八楼设有10间豪华型名家包厢

The 8th floor has 10 luxury Mingjia box

●九楼设有零点餐厅，零点餐厅可容100人就餐（主要提供广式早餐及小型宴会）。

The 9th floor has Zero restaurant. The Zero restaurant can let the 100 guests repast(mainly provide Guangdong type breakfast and banquet ). ●十楼设有4间豪华VIP包厢：

The 10th floor has 4 super luxurious VIP box: ?昆仑厅------私人会所型

Kunlun Hall-------- The type of Private club ?迪荡厅---------商务会议型

Didang Hall---------The type of business meetings ?名家厅---------高雅经典型

Mingjia Hall-------The type of elegant classics ?富临厅---------富临宴会型

Fulin Hall--------The type of banquet ●十一楼设有10间豪华型富临包厢：

The 11th floor has 10 luxury Fulin box： 3.餐饮部营业时间如下： Operating time:

●包厢营业时间：11:00—14:00 17:00—21:00 Box operating time: 11:00—14:00 17:00—21:00 ●名人坊广式早茶营业时间：07:30—11:00

Zero restaurant operating time: 07:30—11:00

●名人坊零点厅营业时间：11:00—14:00 17:00—21:00 Zero restaurant operating time: 11:00—14:00 17:00—21:00

◎大堂吧

位于会所主楼一层，大堂吧主要提供咖啡、特色饮料、茶水及中西点心等。 营业时间：AM09:00—PM23:00 E·L COFE

Located on the 1st floor of club’s main building.Mainly provide coffee,Soft drinks, tea beverage, High-grade wine and vavious Chinese and Western desserts.

Operating time:9:00am—23:00pm

◎行政酒廊

位于会所十五层，行政酒廊主要为13-14层住店客人提供一些免费软饮和一些小点心，另主要提供咖啡、特色饮料、高档洋酒、茶水及中西点心等。 营业时间：AM09:00—PM23:00 Executive lounge

Located on the 15th floor of club’s, executive lounge provide some free soft drinks and some snacks for the guests，who lives in the 13th-14th floor. Another major features provide coffee, tea beverage, High-grade

wine and vavious Chinese and Western desserts. Operating time:9:00am—23:00pm

◎ 无烟楼层

会所十四层为无烟楼层。 Non-smoking floor

Located on the 14th floor of club’s is the Non-smoking floor.

◎生元堂

位于会所主楼一层，为客人提供各类高档滋补品。 营业时间：AM08:30—PM21:00

Located on the 1st floor of club's main building ,Sheng yuan hall provide all kinds of top-grade tonic for the guests. Operating time:8:30am—21:00pm

◎会议服务

无限商机，运筹帷幄！豪华的设施专业的服务人员，使您的会议及商务更加特色。会所现有能容纳18—24人的多功能会议厅，会议服务预订电话：8888 CONFERENCE CTENER Limitless business chances to be devised strategies withins a command tent.equipped with luxurious equipment and peofessional personnel, adding more color to your meeting and business.The club has a huge hall that could accommodate 18—24 people Multifunctional meeating room. The advanced intelligent audi ovisuals could provide you with complete meeting and banouet service. Conference service reservation line: 8888

◎娱乐服务

FOOD&BEVERAGE SERVICE

1、日月同辉昆仑会所位于昆仑会所二至六层，是本地区最高档次的KTV娱乐会所之一，装修豪华，并设有会员专区，为贵宾提供尊贵服务。

Located on the 2nd floor -6th floor of club's ,kunlun club is one of the highest level of entertainment club with special members which decorate luxurious and provide service for the VIP honor.

2、宾客可在日月同辉昆仑会所尽情欢唱，并享受到各类酒水及小吃，配有专业DJ及先进的调光设施。

Guests can enjoy singing and all kinds of drinks and snacks in the kunlun club equipped with professional DJ and advanced dimmer facilities. 3、预订电话（Dia）：0575-88586666 营业时间：PM19:00—AM02:00

Operating time:19:00pm—02:00am

安全提示 SAFETY TIPS 安全注意事项 1、您的房间和楼层过道都有烟雾感应器和喷淋系统。 2、每层楼有2个消防通道。我们建议您阅读位于您房间门后的走火图并熟悉消防通延位置。

3、一旦发生烟雾或火警，请由您最近的消防通道撤离，放低身体避免呛烟，不要使用电梯。

4、保管箱位于大堂收银处，会所对客房内的贵重物品的遗失、损坏或被盗不负赔偿责任。

5、客房楼层上的会所员工可凭内部制服、工号牌、和证件区分。如果您怀疑有人试图进入您的房间，请立即拨“9”接总机报告。 6、为加强您房间的安全，请您使用窥探孔和安全栓。

7、您在会所消费挂账时，或您到大堂接待处领取房间钥匙时，请出示您的住房卡。

8、为安全起见，客房服务员不允许为住客和来访人员开启客房门。如您遗失或错放房间钥匙，请立即联系大堂接待处。

9、任何紧急情况，您都可以拨打总机接线生。 10、按照《治安管理条例》，在客房内烹饪是严格禁止的。 11、按照《治安管理条例》，任何易燃、易爆、易腐蚀及可能会带来危险的物品一律不得带入会所。

12、按照《治安管理条例》，客房内严禁进行赌博、贩毒、吸毒、卖淫嫖娼等活动。

13、吸烟时应注意将烟头和火柴梗投入烟灰缸内，请不要在床上吸烟。

1、Your room and the corridor have somke detectors and sprinkler system. 2、Each floor has three Emergency Exits. We recommend that you read Emergency Floor Plan installed at the back of your main door and to locate the Emergency Exits on your floor.

3、In the event of smoke or fire, please stay caim and proceed to the nearest emergency exit,staying below the smoke level. Do not use the elevator.

4、Satety Deposit Boxes are available at Front Desk(lobby level). The club will not be responsible for any loss, damage or theft of money, jewelry or other valuablesseft inside the guest rooms.

5、Uniforms,name badge and/or identification card may identefy club telephone operator(dial“9”). 6、Please use the peephole and the safety latch on your door for additional security.

7、Please show your“Welcome Booklet”when signing bils at our food and beverage outlets and other facilities in the club or when requesting for your room key from the Reception Desk. 8、For your safety and security,floor staffs are not allowed to open guest room doors for guest or their visitors, in the event you lose or misplace your key card, please contact the Front Desk.

9、In case of emergency,please call the telephone operator.

10、Cooking is strictly prohibited in the guest rooms by the local law. 11、Any inflammable materials, explosives, corrosive natures or other items that may cause safety hazards are not permitted to bring into the club premises by the local law.

12、Gambling,smuggling,narcotic trafficking or prostitution in guest rooms is strictly prohibited by the local law.

13、Guests are advised to place the extinguished cigarette stubs and matchsticks in the ashtray. Please do not smoke in bed.

宾客须知 欢迎下榻本会所，谨祝旅居愉快！为协助我们共同保护好客房物品和设施，请仔细阅读本须知。 1、 登记入住时，请出示足以证明本人身份的有效证件。 2、 进入房间后，请您注意房内物品是否齐全，设施设备有无损坏，功能是否正常，

如发现问题，请即告知服务中心。 3、 节约水电，随手关闭，以免发生意外（损失）事故。 4、 卫生间地面仅能排除少量余水，使用时勿让大量流水排到地面上，以免浸湿房内

地毯，淋浴时请您拉好浴帘，并请把浴帘下端放入浴缸内，同时放置防滑垫。 5、 请勿乱扔烟蒂，更勿使烟蒂烫坏或污损家具、墙纸、地毯、床上用品及房内其它

物品，并注意勿要将饮料、血迹、指甲油、口红等洒在地毯上或染上污迹。 6、 离开房间时请取下钥匙，关闭房门，并请将钥匙交总服务台保管，以免丢失。 7、 对客房中的下列用品，如果您喜欢客房内的某一有纪念意义的物品，请与服务中

心联系，我们将提供最优惠的价格。在使用中，如遇损坏、丢失、烟蒂烫伤或污损客房用品，请您照价赔偿（RMB）。 NOTICE TO GUEATS Honourable Guests:

You are cordially welcome to our club! Wish you a pleasant stay here !please tead thes notice xarefully.

1、 please show your effective certificate when you check-in.

2、 Please chesk the articles and tacilities arter entering the room, lf

any problem, contact with the housekeeping Service Center. on the fourth floor.

3、 Please seve water and electricity. Shut the door after you leave the

room to avoid unexpec ted loss.

4、 Only a llittle water can beremoved in the wasthing room.Plese don’t

let plenty of water flow on the floof in case of soading the carpet. while showering, please pull showercurtain end into the bathtub. 5、 Please don’tlitter cigarette ends, burn or stain furniture. wall paper,

blanket, bed articles and into the bathtub.

6、 Please take the door key card and shut the door when you leave the room.

Give it to the Serwice Center for deeping in case of loss. 7、 If you want to keep one of the following articles in the room as a souvenir,

please contact with the service center. we’ll provide it at afavorable price. lf damage, lose, burn or stain articles when useng, we’ll provide it at afarorable it at afavrable price. lf damage lose, burn or stain articles when useng. We’ll provide it at afarorable price.lf damage, lose, burn or stain articles when using, please pay for the original cost(RMB).

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