酒店术语Terminology

Terminology & Abbreviation A

酒店专业术语 & 缩写

Adjoining Rooms Two (2) separate rooms with a common wall.

Advance Deposit Payment in advance on an account prior to the guest’s arrival in order to assure a room being held after 6:00pm and guarantee reservation.

Allowance A reduction in the guest’s bill (folio) resulting from either unsatisfactory service or a posting error.

Ambulatory Room Room especially equipped for wheelchair patients.

Average Room Rate The average number of dollars derived from the sale of rooms. This is calculated by dividing total room revenue by the number of room sold. The rate should be net rate exclusive breakfast and room surcharges.

Availability Denotes a conditional status of rooms. “Space available” means a room can be obtained through reservation or registration.

ABF: American Breakfast 美式早餐 AC: Account 帐/财务部

AD: Advance Deposit 预收定金

A&G: Administration & General Office (Executive Office – EO) 行政办公室 A/R: Accounting Receivable 应收部 AUTH: Authorization 授权

A/E (AX): American Express 美国运通卡 B

Back To Back This is when one group is brought into the hotel just as another group is ready to depart.

Blocked

A reservation for which a specific room has been reserved.

Booked Reservations can only be accepted for a group or convention still holding open room blocks.

Bucket Check Verification that information on registration cards is identical to information of the computer.

BBQ: Barbeque 烧烤 BQT: Banquet 宴会 C

Call Accounting Computer system that tracks guest telephone calls. Check In Time Hotel standard check in time is 14:00. Check Out Time Hotel standard check out time is 12:00noon. Only Priority Club Reward

member entitled late check out till 14:00. the latest check out time is 16:00 which should approved by the hotel management. An late check out is approved, must be noted in the departure time field.

Commissioned Sales Sales made by a travel agent to which the hotel must pay a commission for the booking.

Complimentary Rate A room provided to the guest at no charge. This is normally done as a promotion of business or good will.

Confirmed Reservation A reservation request that is confirmed by telephone or mail prior to the guest’s arrival at the hotel.

Confirmation Record of reservation information mailed to a guest.

Connecting Room Two (2) rooms with a common door other than the hallway door.

COT Baby’s bed. CAS: Cash 现金

CBF: Continental Breakfast 欧陆式早餐 C/C: Credit Card 信用卡 Cc: Carbon Copy 抄送

CHBF: Chinese Breakfast 中式早餐 CHQ: Cheque 支票 CHRG: Charge 收费 CO.: Company 公司 C/O: Check Out 退房

COMP: Complimentary 免费

CTA: Charge To Agency 挂旅行社帐 CTC: Charge To Company 挂公司帐 D

Daily Count Records the number or arrivals and departures and the total number of rooms to sell.

Day Rate A room rate for less than an overnight accommodation. Normally 50% off the rack rate. For the cooperate day rate will be offered by Director of Sales.

Data Link Enables two (2) computer systems to talk to one another.

Departure Date The date the guest is scheduled to check out of the hotel.

Deposit A cashier’s net receipts for the day.

Direct Bill

An account with a debit that is sent to the Accounting department for billing. These must be approved in advance by the Credit Manager.

DNA A guest with a time arrival reservation (6:00pm) who does not arrive. (Do Not Arrive)

Double Room Two (2) people in a room.

DC: Diners Club 大来卡

DDD: Domestic Direct Dialing 国内直拨长途 DEP: Departure 离店 DLX: Deluxe 豪华

DNC: Do Not Change 请勿更改 Dr.: Doctor 博士 D/O: Due Out 预退房 E

Early Arrival This term refers to the guest who arrives at the hotel before the scheduled check in time. Depending upon the availability of rooms of the guest will either be assigned a room or asked to check any bags and return at a later time when rooms are ready.

EDC: Electronic Data Capture 信用卡读卡机 EDP: Electronic Data Processing 电脑部 EOD: End of Day 系统换天

ETA: Estimated (Expected) Arrival 预抵 ETD: Estimated (Expected) Departure 预离 F

F.I.T Free Individual Traveler. A guest who comes to the hotel as a non-affiliated group member.

Folio

Record of guest charges and transactions.

Forecast

A weekly report that forecasts the next two (2) weeks percentage of occupancy.

Full House All rooms occupied; no rooms left for sale.

FAQ: Frequent Asked Questions 常问问题 F.I.T: Free Individual Traveler 散客 FOC: Free of Charge 不收费 G

Grand Master Key Key that will open all hotel doors and pin out locks.

Gross Revenue Report Reconciliation of all activity in the hotel based in statistics and dollars. This is done daily by the accounts departments.

Group Business Room reservation booked through the Sales Department, ten (10) rooms or more.

Group Room Block Specially assigned group of rooms for a Sales Department group.

GTD Guaranteed.

GTD No Show A guest with a guaranteed reservation who does not arrive.

Guaranteed Reservation A reservation whose payment is guaranteed is the event of a no show. These are made by approved companies or credit card information.

GNR Guest name record

GH: Guest History 客史资料 G/L: Guest Ledger 客帐 GRP: Group 团队 GTD: Guarantee 担保

GW: Great Wall Card 长城卡 H

House Use

Room is occupied by the hotel senior management who is staying in the hotel and room with no rate.

HFA: Hold For Arrival 等候抵店 HFC: Hold For Check In 等候入住 HSE: House Use 酒店自用房 HSKP: Housekeeping 管家部 I

INCL: Include 包括 IOU: I Owe You 欠条 L

Late Charge A hotel charge that arrives at the front desk for billing after the guests have checked out.

Late Arrival A guest with a reservation who expects to arrive after the cut-off hour and so notifies the hotel accordingly.

Letter Of Credit A letter submitted on company stationery to the hotel Credit Manager requesting billing procedures. When approved by the Accounts department, the Front Desk is given guest’s name and information so that the account will be handled properly at check out.

Long Staying Guest A guest stays in the hotel continuously and exceeds 15days.

L/O: Late Check Out 延迟退房 LDY: Laundry 洗衣 M

Market Code Codes established for different markets using our hotel.

Master Account (Master Folio) One folio prepared for group on which all group charges are accumulated.

Master Key Will open almost all doors in the hotel but will not open pin out locks.

Multiple Room with more than two (2) occupants.

MC: Master Card 万事达卡 M/C: Morning Call 叫早服务 N

No Show A reservation which is not honored and the hotel was not notified to cancel.

NA: No Answer 无应答 NB: No Baggage 没行李

NDP: No Deposit 无须押金 N/S: No Show 未到的预定 O

Off Market Room A room that is out of order, or out of service.

OOO Out Of Order room.

OOS Out Of Service room.

Occupancy The ratio of occupied rooms to the total number of available rooms.

Overbooking The practice of committing more guest rooms than are available as hedge against no shows.

OCC: Occupied 占用

OBF: Oriental Breakfast 亚洲式早餐 OJ: Orange Juice 澄汁 OPR: Operator 总机房 P

Package Loosely, an advertised tour. This includes plans for honeymoons, Escape Weekends, tours to a single destination which includes prepaid transportation, accommodation, and some combination of other tour elements, etc.

PAF Personnel Action Form.

Paid In Advance

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