英语导游考试资料10年

I. Tourist Resort Explanation

1 The Sun Yat-Sen Memorial Hall

Sun Yat-Sen was the forerunner of the Chinese bourgeois democratic revolution. He was born on November 12, 1866 in a farmer’s family in the Cuiheng Village in Xiangshan County (the present -day Zhonghan City ) in Guangdong Province. At the age of 12, he went to Honolulu, where his elder brother sent him to a missionary school. Later, he came back to Hong Kong to study in a college of Western medicine and, after graduation, practiced medicine in Guangzhou and Macao. So, ever since he was a child, he had been influenced by the Western ideas of Christianity and democracy and this had helped him make up his mind to cure the ills of the old feudal China and turn it into a democratic and strong nation. At first, he had illusions about the Qing government and hoped to save this moribund regime trough reforms. But, China’s defeats by foreign invaders and the corruption and incompetence of the Qing government intensified his patriotic indignation. He decided that the Qing court was rotten to the core and must be overthrown and replaced by a democratic republic.

So, in 1894, together with some twenty Chinese shop-keeper and farm-owners in Honolulu, he established the first Chinese bourgeois revolutionary organization-the Society for the Revival of China (the Xing Zhong Hui ). In the following spring, he returned to Hong Kong and staged the first armed uprising against the Qing Dynasty in Guangzhou; but it ended in failure. Then, in 1905, he went to Japa n, where he founded China’s first political party called party called “China Revolutionary League” (the To ng Meng Hui), which later developed into the Nationalist Party (the Guomintang). Since then he had made successive attempts to topple the Qing regime and finally succeeded in the Wuchang Uprising that broke out in October 1911. The Qing regime was overthrown and he was elected the provisional president of the interim government of the Republic of China in Nanjing. This political power, however, was soon taken over by the warlords. Then in 1920, Sun Yat-Sen came back to Guangzhou to set up a new government called the South Revolutionary Government. In 1921, he proclaimed his extraordinary presidency in Guangzhou. In 1925, he died of illness in Beijing and was buried later in Nanjing.

Sun Yat-Sen had devoted all his life to the cause of the Chinese democratic revolution, and the 1911 revolution he led had put an end to the feudal monarchy that had existed in China for several thousand of years. To commemorate his great contributions to the Chinese revolution, people of Guangzhou had this memorial hall built in 1929-1931, at the original site of the former presidential house of the South Revolutionary Government, which was burned down in 1922 by a rebel warlord, Chen Jiongming by name.

The Sun Yat-Sen Memorial Hall is an octagonal palace-like reinforced concrete structure, 58 meters high with a floor space of 12 thousand square meters. It looks like a traditional Chinese palace in appearance but was constructed with modern architectural technique. In front of the hall stands a bronze statue of Sun Yat-Sen, which is 5.5meters high and weighs 3.9 tons. Up on the facade below one of the eaves is written Sun Yat-Sen’s motto, meaning “China Belongs to the Peop le” in English (or literarily “Let Public Spiritedness Rule under the Sky”). Inside the building is a conference hall with a seating capacity of 3,238 people. And, thanks to the ingenious designing of the architect, the acoustics of the hall are excellent and there is no pillar to obstruct the spectator’s view because the eight pillars sustaining the four long-spanned steel trusses supporting the huge domed roof are hidden in the walls. Today, the Sun Yat-Sen Memorial Hall is still one the main places for mass meetings or theatrical performances in Guangzhou.

At the back of the hall, there is a 2-storied building on each side. In the backyard are planted over 70 species of trees and flowers. Among them a kapok tree is already over 300 hundred years old and the two magnolia trees on both sides of the garden are over 70 years old. These two magnolia trees are the oldest magnolia trees in Guangzhou and have grown up to 90 centimeters in diameter, each giving a shade of over 200 square meters.

The magnificent Sun Yat-Sen Memorial Hall was designed by a young Chinese architect, by the name of Lu Yan-zhi, who was born in Tianjin, graduated from the Qinghua University in Beijing and later studied architecture in the Cornell University in the USA. He died of long cancer in 1929, at the age of 36, before the hall was built.

2 Kaiping Diaolou and Li Yuan

Sightseeing Sites

General Introduction__ Architectural style of Diaolou __ Diaolou Clusters in Zili Village __Yinglonglou in Chikan Town __ Ruishilou in Xiangang Town __Denglou of the Fang’s Family in Tangkou Town __Kaiping Liyuan

General Introduction

Ladies and gentlemen, welcome you to Kaiping.

Kaiping city is located in the southwestern part of the Pearl River Delta. It is 100 km away from Guangzhou in the northeast.

Kaiping is one of the renowned homes to overseas Chinese. It is famous for the multifunctional village houses with their own style. Shall I spare a few minutes to give a brief background of these constructions? Yes. OK.

Chinese people, especially overseas Chinese, have long been known to have a strong homesick complex. Many of them sent their savings back home. Quite a lot returned to hometown to buy a piece of land, build their own house and get married. In the late Ming and the early Qing Dynasties, they started to build multi-storeyed, defensive houses called Diao Lou. Do you have any ideas why they made their houses in that way? Haha, here come two main reasons. One is that floods frequently struck this city as it was in a relatively low-lying place. The other is that the city used to have bad social order. Those returned overseas Chinese or those who had relatives abroad were pretty well-off. They suffered a lot from the rampant bandits or gangsters. Diaolou, or watchtower, to put it in the other way, was constructed to solve the aforementioned two problems.

A combination of Chinese and exotic architectural stles is one of the features of this kind of building.

Diaolou in Kaiping appeared on a large scale. The total number of buildings reached 3,300 in its peak time. Nowadays the number of registered houses is 1,833.

Diaolou is well recognized. Some titles were awarded to it. One is Classic Works Representing the culture of Overseas Chinese. The second is Showcase of World’s Arc hitectural Art. Diaolou are inscribed upon the list of the National Protection Cultural Relics by the State Council of China. On June 28th, 2007, Kaiping Diaolou and Villages were inscribed on the UNESCO’s World Heritage List, and it is the first heritage from Guangdong.

Architectural style of Kaiping Diaolou

Kaiping Diaolou enjoys its diversity in function, building materials and styles. When we talk about its function, buildings of this kind take three forms. Firstly, they are residential towers built by individual rich families and used as fortified residences. Secondly, they are communal towers

built by several families and used as temporary refuge. Thirdly, they are vigil towers used for time telling and neighborhood security watch. Four kinds of building materials have been used. They are mainly stone, pise, brick or concrete. As I just mentioned, Kaiping people had migrated to live in different parts of the world. Those returned overseas Chinese brought back home exotic ideas and applied them to village house building. This is reflected in the architectural styles of Diaolou. Their watchtowers not only boast ancient Greek and Roman flavors, but also blend Gothic, Islamic, baroque and rococo styles. These buildings feature the harmonious integration of varying foreign architecture patterns and the preference of the house owners.

I have been talking quite a lot about the diversity of these watchtowers in terms of function, building materials and architectural style. What is their shared part, then? These buildings feature the harmonious integration of varying foreign architecture patterns and the preference of the house owners.

I have been talking quite a lot about the diversity of these watchtowers in terms of function, building materials and architectural style. What is their shared part, then? Do you still remember the problems the local rich people suffered hundreds of years ago? “Yes”. “Good”; “No. No”.

To fulfill its function to defend against bandits, all the watchtowers have narrow iron doors, small steel windows, and solid walls with embrasures. In some watchtowers, hornworks, locally called “swallow nests”, thrust outward on the four corners of the top floor. Those “swallow nests” exert omni-directional control over the surrounding areas. On the top floor of the watchtowers often stand observation posts, equipped with primitive firearms, electric generators, sirens, searchlights, stones, gongs and other defensive devices. From their similar looks and styles, we may say that those watchto wers were mainly used to guard against bandits’ attack.

Kaiping watchtowers have played different roles in different historical periods. In the later stage of China’s War of Resistance against Japanese Aggression, some were used as military strongholds. The most famous one was South Watchtower in Tengjiao village, Chikan town. In the 1920s and 1930s, Kaiping Diaolou were served as secret sites for the Chinese Communist party to take up underground revolutionary activities. The most renowned two were Shilu and Zhongshanlou.

With my long-winded introduction to Diaolou, I am now guiding you to see watchtower clusters. One thing I have to point out is that they differ quite a lot in styles, as towers of this kind were built in different periods of time.

Diaolou Clusters in Zili Village

A showcase of Diaolou Clusters is in Zili Village. This village lies in Tangkou Town, about 12 kilometers from Kaiping city center. It enjoys the most exquisite, best-preserved, densely located buildings of such kind. Fifteen houses in existence in this village are all ranked as cultural relics of national importance under the protection of the state. Mingshilou, a five-storey residential house, is the fanciest. It was built in 1925, made of armored concrete. At its top stands a hexagonal observation tower, displaying a fusion of Chinese and western structural and decorative forms. On every corner of its fifth floor rises a hornwork. Local people called them “Swallow nest”. As you can see, this house has a massive body, solid iron doors and windows. It has quality designed furnishings and complete living facilities.

Yinglonglou in Chikan Town

The oldest is Yinglonglou (Dragon Meeting Tower) in Chikan Town. It was built in the period of Jiajing, Ming Dynasty (1522-1566). The design and construction of this house was free from

the exotic architectural influence.

Rouishilou in Xiangang Town

The highest and most luxurious Diaolou in Xiangang Town is Ruishilou. The nine-storey tower is 25 meters in height, made of armored concrete. The indoor elegant furnishings are arranged in a traditional Chinese style. It is ranked as No. 1 tower in Kaiping.

Denglou of Fang’s Family in Tangkou Town

The most typical Diaolou belongs to the Fang’s clan. It was built in 1920, made of armore d concrete. Located in an open area, this typical vigil tower was designed to watch neighborhood security. It was equipped with such defensive devices as electric generators for emergency, searchlights, and firearms.

Did you notice that we are back to Tangkou Town? Anything else to see in this town? Yes, a garden called Liyuan.

Kaiping Liyuan

Liyuan is located in Beiyi Village, Tangkou town. This village is known as the hometown of many overseas Chinese. Completed in 1936, it is a stately home with a canal, two gardens and many other things. Liyuan takes in and displays the elements from both Chinese and western garden. The two Chinese characters “LiYuan” are there on the tall arched gate.

Liyuan is divided into three areas: villa area, big garden area and small garden area. Its main constructions include a torii with the two Chinese characters “Li Yuan”, a decorated archway with the four Chinese characters “Xiu Shen Li Ben”, four kiosks on the bridges, and two ancient roman-style structures (“bird’s nest” and “vine kiosk”). Couplets and calligraphy from famous people that we see here and there create traditional Chinese cultural milieu in Liyuan.

A canal was dug to bring together the aforementioned three areas. Long cloisters go along with the water. Spotted on the canal are small bridges, kiosks and pavilions. The design of the canal is the most eye-catching feature in Liyuan.

Walking along the cloister with colored paintings for 100 meters, we will come to Li Yuan’s villa area. “Pan Li” and “Pan Wen” are the two most spectacular villas among the total of six.

From the design of the villas, we can see the combination of Chinese and western elements. The roof of the villa follows the architectural styles of Ancient Chinese palaces while its body adopts western architectural patterns. The stairs, floors, the decorations of the walls are not the exception. Telling examples are the western-style fireplaces, droplights, Italian ceramic tiles, Chinese-style mahogany furniture, folktale frescos and gilded woodcarvings.

Liyuan enjoys not only an exquisite art of architecture, but also rich traditional Chinese culture. The host of Liyuan held the philosophy of life that self-cultivation is the most important thing in one’s life. So when he placed emphas is on cultivating lofty virtues, he encouraged to have high quality leisure time.

3 The Ancestral Temple in Foshan

Sightseeing Sites

Indroduction __ The Triple Doorway Entrance __ The Front Hall __ Between the Front Hall and the Main Hall __ The Jinxiang Pond __ The Wanfu Stage __ The Huang Feihong Memorial Hall Introduction

The Ancestral Temple, first built during the Northern Song Dynasty (1078-1085), is an ancient structure in Foshan City. The original structure was destroyed by fire during the Yuan Dynasty

(1206-1368) and was rebuilt in 1372 during the Ming Dynasty. The temple was formerly called “Ancestral Hall” and was a shrine for the workers of the metal-casting industry to worship their ancestral masters. It was turned into a Daoist temple during the Ming Dynasty, because the Ming emperor believed in Daoism. Now it houses the Foshan City Museum.

The temple is built in the style of the Chinese traditional architecture. Its building complex is compactly laid out with the halls interspaced by courtyards and connected with corridors. Its roofs are con structed in the traditional “Xieshan” style, that is, each roof has a horizontal ridge at the top, which is joined at both ends by four inclined but bent-up ridges, with a slope on each of the four sides. The roof structure is supported by a wooden system of brackets inserted between the tops of columns and the crossbeam. These wooden brackets are connected by mortise and tenon joints and not a single nail is used for connection.

While being constructed in the national architectural style, the temple structure is unique in the way it is decorated, the way that is characteristic of Guangdong Province. Pottery sculptures, lime sculptures, brick carvings, wood carvings and other works of art can be found on the ridges, the eaves, the walls or elsewhere. These works of art are not only used for the purpose of decoration but are also depictions of various scenes from Chinese folk stories and legends. They are delicately made to be life-like and are all master pieces of ancient Chinese folk art, so the temple is known as The Palace of Oriental Folk Art.

The Triple Doorway Entrance

The structure with three doorways is the main entrance to the temple and was built in 1450 during the Ming Dynasty. Up on the ridge, about 30 meters long, there are 152 pottery figurines and below the eave is a row of golden wood-carvings, depicting different Chinese folk stories. The Front Hall

The Bronze Bell:

This bronze bell was cast during the Ming Dynasty and weighs 900 kilos. In the old days, when the pilgrims wanted to show their piety to the North God, they would pay a sum of money to the temple keeper, who would then sound the bell to call for silence. The God, it is said, would then be aroused and get ready to receive the pious worshippers.

The Iron Tripod:

This iron tripod was used for burning incense and paper ingots. It was cast during the Ming Dynasty and weighs 1.5 tons. On its body are cast the names of the donators and two verses of prayers:

May the state proper and the people live in peace!

May the wind and rain nourish the crops!

The holy table:

The decorative wood-carving on the holy table, on which 126 people are carved, tells the story about a Tang Dynasty Li Yuanba taming a fierce horse. This horse is said to be extremely fierce and nobody but Li Yuanba, who was noted for his great strength, could ever get it under control. The table was made in 1899 in the later stage of the Qing Dynasty when China was subjected to invasion and humiliation by the Western colonialists, so the picture is actually an implicit illustration of the Chinese people’s struggle against foreign invaders. These men wearing tall hats and tailcoats are supposed to be the foreign aggressors. They are made either to fall on their backs or go down on their knees begging for mercy.

The Camphor Wood Screen:

This is a camphor wood screen on which several lions are carved and its two sides are made to look exactly the same. The lion looking after a baby-lion are carved and its two sides are made to look exactly the same. The lion looking after a baby-lion is female and the other playing an embroidered ball is male. In the Chinese mythology, the lion is always a symbol of dignity and other playing an embroidered ball is male. In the Chinese mythology, the lion is always a symbol of dignity and power. That’s why you can always see a couple of stone lions at the entrance to a temple or a house of the rich.

Between the Front Hall and the Main Hall

The Daoist Images:

These idols, 24 in all, are the Daoist generals under the North God. They are made of papermache and are very light-each weighing less than 5 kilos. They are made to lean forward so as to show respect to the North God and look frightening to the common people.

The Pavilion:

This pavilion is just like a table standing on the flour-the four pillars do not strike into the ground. It has lased for over 400 years but stil remains intact!

The Main Hall

This hall was built in 1372 during the Ming dynasty and is oldest structure of the temple. The statue in the middle is the North God-the supreme master of the temple. According to the Daoist dogma, the North God is the deity that dominates the Northern World and commands all the aquatic beings. He is said to be able to dispel disasters of flood and fire and to lengthen people’s lives. This statue was cast in 1452 and weighs 2.5 tons. In the old days, on every March 3in the lunar calendar, people would carry the small statue at the side and these weapons to parade the streets so as to pray for a favorable weather for the crops.

The Jinxiang Pond

This pond, called Jinxiang Pond, was constructed in 1513.The stone turtle and serpent in the North God went on a tour, he would ride on their backs, one foot on the turtle and the other on the serpent.

The Wanfu Stage

This structure was a stage for performing Cantonese Opera. It was constructed in 1685 during the Ming Dynasty and is the oldest and best preserved stage in Guangdong Province. In the past on every March 3 after the parade, people would put the idol of the North God in front of the stage to watch Cantonese opera.

The Huang Feihong Memorial Hall

Huang Feihong was a well-known and chivalrous Chinese kungfu master. He had a strong sense of justice and was always ready to challenge the bully and assist the weak and helpless. He was born in Foshan in 1856 and died in 1925 at the age of 69. His life was full of legends and reproduced in more than 100 movies. The memorial hall, in which exhibits about his life and deeds are on display, was built and open to the public in 2001 and has now become the ancestral home of his disciples in and out of China.

2 TRANSLATIONS FROM C-E & E-C

1 Sun Yat-Sen was the forerunner of the Chinese bourgeois democratic revolution. He was born on N ovember 12, 1866 in a farmer’s family in the Cuiheng Village in Xiangshan County (the present -day Zhonghan City) in Guangdong Province. At the age of 12, he went to Honolulu, where his

elder brother sent him to a missionary school. Later, he came back to Hong Kong to study in a college of Western medicine and, after graduation, practiced medicine in Guangzhou and Macao.

2 Ever since he was a child, Sun Yat-sen had been influenced by the Western ideas of Christianity and democracy and this had helped him make up his mind to cure the ills of the old feudal China and turn it into a democratic and strong nation. At first, he had illusions about the Qing government and hoped to save this moribund regime trough reforms. But, China’s defeats by foreign invaders and the corruption and incompetence of the Qing government intensified his patriotic indignation. He decided that the Qing court was rotten to the core and must be overthrown and replaced by a democratic republic.

3 In 189

4 in Honolulu, Sun Yat-sen established the first Chinese bourgeois revolutionary organization-the Society for the Revival of China (the Xing Zhong Hui ). In the following spring, he returned to Hong Kong and staged the first armed uprising against the Qing Dynasty in Guangzhou; but it ended in failure.

4 In 1905, Sun Yat-sen went to Japan, where he founded China’s first political party called party called “China Revolutionary League” (the To ng Meng Hui), which later developed into the Nationalist Party (the Guomintang). Since then he had made successive attempts to topple the Qing regime and finally succeeded in the Wuchang Uprising that broke out in October 1911. The Qing regime was overthrown and he was elected the provisional president of the interim government of the Republic of China

5 Sun Yat-Sen had devoted all his life to the cause of the Chinese democratic revolution, and the 1911 revolution he led had put an end to the feudal monarchy that had existed in China for several thousand of years. To commemorate his great contributions to the Chinese revolution, people of Guangzhou had this memorial hall built in 1929-1931, at the original site of the former presidential house of the South Revolutionary Government, which was burned down in 1922 by a rebel warlord, Chen Jiongming by name.

6 The construction of the Sun Yat-Sen Memorial Hall was completed in October 1931. It is an octagonal palace-like reinforced concrete structure, 58 meters high with a floor space of 12 thousand square meters. It looks like a traditional Chinese palace in appearance but was constructed with modern architectural technique.

7 The Sun Yat-sen Memorial Hall is a conference hall with a seating capacity of 3,238 people. The acoustics of the hall are excellent and there is no pillar to obstruct the spectator’s view bec ause the eight pillars sustaining the four long-spanned steel trusses supporting the huge domed roof are hidden in the walls.

8 The Sun Yat-Sen Memorial Hall was designed by a young Chinese architect, by the name of Lu Yan-zhi, who was born in Tianjin, graduated from the Qinghua University in Beijing and later studied architecture in the Cornell University in the USA. He died of long cancer in 1929, at the age of 36, before the hall was completed.

9 The watchtower-like building in Kaiping is a structure incorporating the Chinese and Western architectural styles and combining the functions of a residence for the family and a watchtower to guard against bandits. The total number of buildings reached 3,300 in its peak time. Nowadays the number of registered houses is 1,833. They are listed by the Chinese State Council as one of the cultural relics protected by the state.

10 The common feature of the watchtowers is that all of them have narrow iron doors, small iron windows and solid walls with embrasures, from which we can see that these watchtowers were

mainly used to guard against bandits.

11 The highest and most luxury watchtower in Kaiping is the Ruishilou. The nine-storey tower is 25 meters high and is built of armored concrete. Its indoor elegant furnishings are arranged in a traditional Chinese style. So, this tower is rated as No. 1 tower in Kaiping.

12The Liyuan Garden is located in Beiyi Village, Tangkou town. Constructed in 1936, it was a villa garden incorporating the Chinese and Western styles. The tw o Chinese Characters “Li Yuan” up on the tall arched gate are its name.

13 The Liyuan Garden is divided into three areas: villa area, big garden area and small garden area. Its main structures include the arched gate with the two Chinese characters “Li Yuan”, a decorated archway with the four Chinese characters “Xiu Shen Li Ben”(meaning roughly “Cultivating Oneself to Become a Moral Person”), four pavilions on the bridges and two ancient roman-style structure(“Bird’s Nest” and “Vine Pavilion”).

14 The Ancestral Temple is an ancient structure in Foshan City. It was first built during the Northern Song Dynasty (1078-1085). It’s original structure was destroyed by fire during the Yuan Dynasty (1206-1368) and was rebuilt in 1372 during the Ming Dynasty.

15 The A ncestral Temple was formerly called “Ancestral Hall” and was a shrine for the workers of the metal-casting industry to worship their ancestral masters. It was turned into a Daoist temple during the Ming Dynasty, because the Ming emperor believed in Daoism. Now it houses the Foshan City Museum.

16 The Ancestral Temple is built in the style of the Chinese traditional architecture. Its building complex is compactly laid out with the halls interspaced by courtyards and connected with corridors. Its roofs are co nstructed in the traditional “Xieshan” style. The roof structure is supported by a wooden system of brackets. These wooden brackets are connected by mortise and tenon joints and not a single nail is used for connection.

17 The Ancestral Temple is unique in the way it is decorated, the way that is characteristic of Guangdong Province. Pottery sculptures, lime sculptures, brick carvings, wood carvings and other works of art can be found on the ridges, the eaves, the walls or elsewhere. These works of art are not only used for the purpose of decoration but are also depictions of various scenes from Chinese folk stories and legends. They are delicately made to be life-like and are all master pieces of ancient Chinese folk art, so the temple is known as The Palace of Oriental Folk Art.

18 This bronze bell was cast during the Ming Dynasty and weighs 900 kilos. In the old days, when the pilgrims wanted to show their piety to the North God, they would pay a sum of money to the temple keeper, who would then sound the bell to call for silence. The God, it is said, would then be aroused and get ready to receive the pious worshippers.

19 This iron tripod was used for burning incense and paper ingots. It was cast during the Ming Dynasty and weighs 1.5 tons. On its body are cast the names of the donators and two verses of prayers:

May the state proper and the people live in peace!

May the wind and rain nourish the crops!

20 The decorative wood-carving on the holy table tells the story about a Tang Dynasty Li Yuanba taming a fierce horse. This horse is said to be extremely fierce and nobody but Li Yuanba could ever get it under control. The table was made in 1899 in the later stage of the Qing Dynasty when China was subjected to invasion and humiliation by the Western colonialists, so the picture is actually an implicit illustration of the Chinese people’s struggle against foreign invaders. These

men wearing tall hats and tailcoats are supposed to be the foreign aggressors. They are made either to fall on their backs or go down on their knees begging for mercy.

21 This is a camphor wood screen on which several lions are carved and its two sides are made to look exactly the same. The lion looking after a baby-lion female and the other playing an embroidered ball is male. In the Chinese mythology, the lion is always a symbol of dignity and power. That’s why you can always see a couple of stone lions at the entrance to a temple or a house of the rich.

22 These idols, 24 in all, are the Daoist generals under the North God. They are made of papermache and are very light-each weighing less than 5 kilos. They are made to lean forward so as to show respect to the North God and look frightening to the common people.

23 This pavilion is just like a table standing on the flour-the four pillars do not strike into the ground. It has lased for over 400 years but stil remains intact!

24 The statue in the middle is the North God-the supreme master of the temple. According to the Daoist dogma, the North God is the deity that dominates the Northern World and commands all the aquatic beings. He is said to be able to dispel disasters of flood and fire and to lengthen people’s lives. This statue was cast in 1452 and weighs 2.5 tons. In the old days, on every March 3 in the lunar calendar, people would carry the small statue at the side and these weapons to parade the streets so as to pray for a favorable weather for the crops.

25 This pond, called Jinxiang Pond, was constructed in 1513.The stone turtle and serpent in the pond are said to be the incarnations of two generals under the North God. Legend has it that, whenever the North God went on a tour, he would ride on their backs, one foot on the turtle and the other on the serpent.

26 This structure was a stage for performing Cantonese Opera. It was constructed in 1685 during the Ming Dynasty and is the oldest and best preserved stage in Guangdong Province. In the past on every March 3 after the parade, people would put the idol of the North God in front of the stage to watch Cantonese opera.

27 Places featuring Danxia Landform can be found in all continents of the world except Antarctica, such as the Great Canyon of the United States and some areas in Saxony of Germany. But, the Danxia Mountain is the largest and the most beautiful and typical of its kind.

28 The Danxia Mountain covers an area of 319 square kilometers, in which over 600 red rock peaks stand out well against the woods of green, a sight that reminds one of a large garden with many ruby sculptures, therefore it is also named China Ruby Park or literally China Red Stone Park. In 1995, the UNESCO (United Nations Educational, Scientific and Cultural Organization) as the world’s geological park.

29 (On the Yangyuan Bridge) please look to your right at the hill in the distance. It looks as if a young girl is lying down to sleep: From right to left, the outlines of her head, her neck, her chest and her belly are all clearly discernible. So, this sight is called “The Sleeping Belle” or “The Beautiful Girl Blocking the River”.

30 This is a Buddhist monastery called Biechuan Temple. Built in 1662, i.e. the first year in the reign of Emperor Kangxi of Qing Dynasty, it was frequented by a large number of pilgrims and is one the three largest Buddhist monasteries in Northern Guangdong.

3 Questions and Answers on Normal Services of Tour Guides

1. What should the local guide pay attention to while reading the tour plan of the group in order not to miss the group?

In order to avoid the possibility of falling to meet the tour group, the local guide must read the tour plan of the group carefully before its arrival. He must make sure of the following points: The name and telephone number of the tour operator of the domestic tour organizer travel service.

The number of tourists in the group and the name, sex and occupations of the tourists:

The arrival time and place of the plane or train that the group is gong to take.

For an inbound tour group, he must also know the name of the overseas tour organizer travel service, the foreign language name or code of the group, the name of the tour escort, the language, nationality and religious belief of the tourists and the entry and exit cities of the group.

2. What are the main points that the local guide of an inbound tourist group must get to know about the transport tickets for the group?

In regard to transport tickets for the group, the local guide must try to get the answers to the following questions:

Have the group’s transport tickets for the next destination been booked according to sche dule or have they been changed? And, has the changed booking been confirmed?

Are there any return tickets for the group?

Do the tourists hold international air-tickets for domestic flight?

Have the group’s exit tickets been confirmed OK or they st ill remain open?

3. Before meeting the group, what kinds of knowledge and language explanations should the local guide prepare for?

(1) Before the group arrives, the local guide must familiarize himself with the explanatory materials on the places that the group is going to visit. For an English-speaking guide, he must also make preparations for the English way of expressing himself.

(2) For a tour group that is composed of people in a special trade, the local guide must try to acquaint himself with the knowledge and technical terms of their specialty.

(3) In addition, the local guide must be well prepared for questions about hot talks of the town, important news at home and abroad and an other subjects that the tourists may be interested in. (4) If the local guide himself is new to the places to be visited by the group, he must try his best to familiarize himself with them beforehand.

4 In the airport and train station, how can the local guide pick up the right group?

In order to make certain whether or not the group he met is the very one he is to meet,

(1)The local guide must ask the tourists what country they come from and inquire of them about

the names of their tour escort and their national guide, the name of the travel service in their own country and the name of the tour organizer travel service in China.

(2)If the group has no escort and national guide, he must inquire of the tourists their nationality,

the name or code of the group and the number of people and the main itinerary of the group.

5 As a local guide, please make a welcoming speech to your guests.

(1) According the tourists a welcome for their visit to your city on behalf of your travel service, the driver and yourself.

(2) Introducing yourself and the travel service you work for.

(3) Introducing the driver.

(4) Expressing your willingness and desire to render good services to the tourists

(5) Giving the tourists your wishes for their pleasant stay in the local city.

6. What should be included in the briefing of the local city to the tourists?

When giving the tourists a general idea of the local city, the local guide should refer to such things as:

The city’s climate, population, administrative divisions, social life, cultural tradition, special products and its history:

In the meantim e, he should take occasion to tell the tourists something about the city’s developments in economy and municipal construction as well as the streets and important buildings along the way.

7. How can the local guide manage to keep in touch with the tourists after they have checked in at the hotel?

The local guide must write down all the room numbers of the group, especially those of the tour escort and the national guide. He should also tell the tour escort and the national guide his own room number and telephone number, so that they can reach each other when necessary.

8. What should the local guide do if the tour escort or the national guide proposed to make a minor change in the itinerary or add a new item to the sightseeing program?

(1) The local guide should report the matter to the travel service leadership and try his best to arrange for it if their proposal is reasonable and feasible.

(2) If an extra charge must be made for the added item, he must let them know in advance and must collect the money at the set price.

(3) If it is difficult or impossible to meet their demand, he must explain the whys and wherefores to them and patiently persuade them to follow the original program.

9. How should the local guide collect the checked luggage of a tourist group that just arrived?

(1) When a group has arrived, the local guide should help the tourists get their luggage together at

a designated place and remind them to check and make sure that their bags are all in good condition.

(2) Together with the tour escort and the national guide, he should count to get the right number of pieces and then hand them over to the luggage man of the local travel service through necessary procedures.

(3) If something is missing or damaged, he should help the owner to approach the department concerned to report and register the loss or claim compensation for the damage.

10. What should the local guide remind the tourists to do when they are going to leave the bus for sightseeing?

On this occasion the local guide should advise the tourists to remember the model, color, number and special sign of the tour bus. He should also tell them where the bus will be parking and what time they shall be leaving for the next destination.

11. In regard to the travel certificates of the tour escort and other tourists, what are the main points that need the local guide’s attention?

(1) Under normal conditions, the local guide should not keep the travel certificates of the tourists. In case he needs to use them, he must return them to the tourists as soon as he has finished using them.

(2) On the day before the group leaves, the local guide should check his own belongings to see if he has kept any o the group’s passports of other papers and, if any, should hand them back

personally to their owners without delay.

(3) Some hotels request that the tour escort should leave his passport at the reception department when the group checks in at the hotel. In this case, the local guide should remind the tour escort to take it back when the group checks out to leave the hotel.

12. How can the tour guide ensure that the tourists will not get lost?

To prevent the tourists from getting lost, the tour guides must do a good job of the following: The local guide should request the tourists that the beat in mind the names of he local travel service and the hotel and the hotel and the number of the tour bus, that they must not wander too far away from the group while it’s moving on, and that they must not come back to the hotel too late if they leave the group to stay behind or when they go out of the hotel by themselves.

During the sightseeing tour, the local guide should often announce the itinerary of the day, so as to keep the tourists informed of such things as the route of the tour, the time and place for meals, the time and place to assemble and the parking place of the tour bus.

The tour guides should stay together with the tourists all the time and frequently count the number of people in the group.

The local guide, the national guide and the tour escort must closely cooperate in their work. While the local guide leads the way for the group, the national guide and the tour escort should bring up the rear.

The local guide’s explanatory speeches must be interesting enough to attract the tourists’ attention, so that they will not wander away from the group.

13. What should the local guide tell the tourists when the group is going to check in at the hotel?

When the group is going to check in at the hotel, the local guide should tell the tourists where they can change their money and the locations of the stores, places for recreation, public toilets and the Chinese and Western food restaurants and so on. In addition, he should also make the tourists acquainted with matters deserving their attention while staying in the hotel.

14. In order that meals for the group are properly arranged, what is the local guide required to do before, during and after the meals?

(1) Before meals, the local guide must check such items as place, time, number of diners and prices for the meals and particular requests of the tourists, and try to make sure that all these have been properly arranged.

(2) When the tourists are having their meals, the local guide should go, once or twice, around the dining-room to answer questions of the tourists and to supervise the service of the restaurant. (3) After meals, the local guide must settle the bills strictly in accordance with the fixed per capita charge and the actual number of diners.

15 How should the local guide deal with the arrangements of recreational activities that are included or excluded in the group’s scheduled program?

(1) If the activity is included in the group’s itinerary, the local guide is duty-bound to accompany the tourists to attend it and make them acquainted with the performance.

(2) If it is not included in the group’s itinerary, for instance, the tourists ask to watch a theatrical performance at their own expense, the local guide can help them with such things as buying admission tickets or hiring a taxi but usually he has no occasion to keep them company.

(3) When the group is staying in a large place of recreation, the local guide should advise the tourists against separating themselves from the group. He must also keep an eye on the movement of the tourists and the condition of the surroundings, so as to be prepared for any contingency.

16. What should the local guide do when the group is going to leave the hotel?

(1) When the group is about to leave the hotel, the local guide must collect all the heavy bags of the tourists for consignment if they have any. Any, together with the tour escort, the national guide and the luggage man, he should check the number of pieces and the packing condition of the luggage at an appointed time.

(2) Under normal conditions, he should go through the check-out formalities before 12:00 noon.

(3) Before the group leaves, he should remind the tourists to pay the hotel bills and return the keys to the reception desk in case they should forget. When the tourists are all seated in the bus, he should carefully count the number of people and remind the tourists to check and make sure that they have nothing left behind in the hotel.

17. What should the local guide do when the sightseeing tour of the day is coming to an end and the tourists are all seated in the bus on the way back to the hotel?

On this occasion, the local guide should review the sightseeing tour of the day, tell the tourists more in detail about what they have seen, and answer their questions, if any.

If the tour bus is not going the same way back to the hotel as it was when it came out, the local guide should take occasion to acquaint the tourists with the sights passed by.

Before the tourists get off the bus, the local guide should announce the program for the evening and for the next day and tell them the time to leave and the place to meet.

On arriving at the hotel, the local guide should remind the tourists to take all their belongings with them when they leave the bus.

When the bus is parked, the local guide should be the first to get off the bus and stand at the door to say good-bye to the tourists while watching them getting off the bus.

18. What are the three “outposts” that a group has to pass through before it enters a foreign country?

The thre e “outposts” refer to the check-posts of the three authority organs of the destination country, that is, the Customs, immigration and quarantine check-posts stationed at the city of entry to the destination country. (This means that, before the group is allowed to enter the country, it must go through all the checking and examination formalities of the Customs, immigration and quarantine authorities of the destination country.)

19. How long before departure time must tourist groups arrive at the airport, train-station or pier in order to ensure that they will not lose the flights, trains or ships?

In order that tourists groups will not risk losing the flights, trains or ships, the tour guides must manage to ensure that their groups will arrive at the airport, train station or pier at an earliest possible time. Specific requirements are:

(1)If the flights are international flights or are destined for the coastal cities, the groups must get

to the airport 2 hours before departure time:

(2)For domestic flights, 90 minutes before departure time.

(3)For trains and ships, one hour before departure time.

20. What principle must the national guide insist on when discussing tour arrangements with the local guide?

The national guide’s duty is to ensure that the tour itiner ary worked out by the tour organizer will be fully implemented by the tour executor travel service. So

(1)If the local guide suggests a change in the itinerary, the national guide should persist in the

principle that “the order of visits to places of tourist interest can be changed, but none of the

items in the tour program should be omitted”. When occasion requires, he should report the matter to the tour organizer travel service.

(2)In case the local guide proposes to add an item with extra charge, the national guide must get

the common consent of the group before he agrees to the proposal.

21. What is the national guide required to do whenever the group arrives at a destination city?

Every time the group arrives at a destination city, the national guide is duty-bound…

(1)To acquaint the local guide with things in the group, so as to help him with his work;

(2)To supervise the service of the local travel service and, if he thinks necessary, put forward

some suggestions;

(3)To take care of the tourists to guard against any possible accidents, or to solve problems

arising from accidents, if any;

(4)To give advice to the tourists when they are shopping;

(5)To make contacts with people concerned, especially with the travel service in the next

destination city, so that the group will travel smoothly.

22. What role does the national guide play in the tourist group and what are his responsibilities?

The national guide is the representative of the tour organizer travel service. He should join the group during the whole journey and take part in all its activities. His duty is to make the whole trip of the group well connected between destination cities along the route of the journey, to supervise the services of the local travel companies to ensure that the set itinerary for the group will be carried into effect, and to coordinate and harmonize the relations between the tour escort, the local guide and the driver.

23. In what ways must the national guide supervise the shopping arrangements for the group and how should he help the tourists to do shopping?

If the local guide has arranged too many times for the group to do shopping and if shopping has taken up too much of the time for sightseeing, the national guide must advise the local guide against the arrangements.

When the tourists are shopping, the national guide should advise to them to examine the price and quality of the articles they are thinking of buying, so that they will not buy any inferior goods or fake products.

In case some foreign tourists have bought something valuable, especially antiques, the national guide should remind them to keep the receipts for Customs examination. For purchase of ready-prepared Chinese medicines of Chinese medicinal materials, he should tell them the relevant regulations of the Chinese Customs.

24. What is the national guide required to do when the group has arrived in the hotel?

When the group has arrived in the hotel, the national guide must take an active part in the work of checking in at the hotel.

While the responsibility of assigning rooms to the group members is usually undertaken by the tour escort, the national guide must keep a rooming list of the group. He should also exchange room numbers with the tour escort so that they can reach other in case of need.

If the local guide is not lodged in the hotel, the national guide must take full responsibility of taking care of the group;

In addition, the national guide should note down the telephone number of the hotel reception and must ask the local guide the way of getting in touch with him in case of emergency.

25 What should the national guide do in order to supervise the services of the local travel

companies?

(1) If the sightseeing program in a city is much the same as those in the previous ones, the national guide must suggest that the local guide should revise his arrangements.

(2) He must frankly give his opinions to the local guide if he has any complaint about the service of the local tour company; for example, if the meals, hotel or tour bus arranged by the local tour company do not come up to the agreed standards, if the local guide deliberately cancel an item on the sightseeing program so as to add another item for extra charge before he is authorized to do so or if shopping has taken up too much of the time for sightseeing.

(3) If his efforts of talking to the local guide have no effect, he should refer the problem directly to the local travel service leadership or report the matter to the tour organizer, if necessary.

26. What should the national guide of a foreign tourist group do when the group is about to leave the country?

When a foreign tourist group’s trip to our country is coming to an end and the group is going to leave the hotel for the airport of train station, the national guide should remind the tourists to check and make sure that they have all their belongings with them and have their travel certificates within easy reach.

On the way to the airport of train station, he should earnestly ask the tourists for their comments or complaints on the tour.

When the bus is arriving at the airport or train station, he should make a farewell speech to give the tourists for their cooperation and understanding, and express his expectation and desire for their return.

27. As a national guide, please make a farewell speech to your guests.

(1) Reviewing the trip of the group and giving your thanks to the tourists for their cooperation.

(2) Expressing your friendliness to the tourists and your reluctanceand regret to part with them.

(3) Inviting suggestions and opinions from the tourists.

(4) Offering apologies to the tourists if things on the tour were not going smoothly or if the tourists are not satisfied with the service they have received.

(5) Expressing your good wishes to the tourists.

28. How should the tour guide behave before the excessive demands ad critical remarks of the tourists?

Before the excessive demands and critical remarks of the tourists, the tour guide must keep calm and behave reasonably and politely.

(1)First, he should listen to the tourists in real honest and must not interrupt them to assert that

their demands are unreasonable, or just make an excuse for refusal.

(2)Second, he should keep smiling all the time and must not talk back to the tourists or become

impatient the moment he hears something unpleasing to the ear.

(3)Third, he should have the patience to explain to the tourists why it is impossible to satisfy

their demands even if they are reasonable and must not flatly refuse them simply by saying “No, it is impossible!”

29. What kind of relationship should be maintained between the guide and the tourists?

The tour guide must bear in mind that he is the host and must behave as such. He should have the manner of being hospitable, courteous and thoughtful towards the guests.

The tour guide must not make himself much too close to (or must not keep much too close a relation with) the tourists. He should treat people equally and must not favor one and be

prejudiced against the other. He must never tell tales among the tourists, nor must he get involved in disputes between the tourists.

30. How should the tour guide assist the foreign tourists to meet with people in China?

When the foreign tourists in a group of special trade are scheduled to meet with the Chinese in the same trade, the tour guide should act as an interpreter if necessary. If an interpreter has been otherwise appointed, he can just sit aside and listen quietly. In case the tourists want to meet with their friends or relatives in China, the tor guide can help them with the arrangements, but usually he is not necessarily responsible for interpretation.

4 Questions and Answers on Ways of Solving Special Problems

1 When a group was visiting a tourist resort, the tour guides discovered that an old man was missing. What should the tour guides do in this case?

(1) In this case, the tour guides should first try to find out when and where the man was lost and then the national guide and the tour escort should look for him separately, while the rest of the group should follow the local guide to proceed with the tour.

(2) If they failed to find him, they should apply to the nearby police station and the management of the tourist resort for help.

(3) In the meantime, they should call up the hotel to find out f the man had been back there.

(4) If not, they should phone to report the case to the local travel service and …

(5) (They) should be prepared to deal with possible problems arising from the event.

(6) Finally, they should write out a report on the event.

2. What should the tour guide do if someone in the group is suspected of suffering from an infectious disease?

(1) In this case, the tour guide must first try to find out the details of the patient’s condition.

(2) And then, he should report the case to the local travel service and further to the quarantine and epidemic prevention departments.

(3) If they consider it necessary to do epidemiological examination, the tour guide should talk over the matter with the tour leader and persuade the patient to have his health checked and his blood serum tested.

(4) If the patient is proved to be infected with contagious disease, he must be isolated for treatment of other measures will be taken according to the requirements of the departments concerned. (5) If the patient is a foreigner, he would be required to leave the country ahead of schedule. In this case, the tour guide must help him with the exit formalities.

(6) After the event, the tour guide should submit a written report to departments concerned, stating the details of the case and measures taken.

3. What should the tor guide do in case a tourist in the group suddenly had a heart attack?

(1) If the tourist is surely suffering from heart attack, the tour guide should immediately help him lie down on his back with his head cushioned to raise up a bit, and ask his family member to feed him with the first-aid medicine he has brought with him, so that his condition will improved. (2) Then, the tour guide should call an ambulance to help or take the patient to the nearby hospital for treatment.

(3) In the meantime, he should ask the local travel service to send someone to help.

(4) When rescue treatment is in process, the local guide should ask the patient’s family member to stay in the hospital.

(5) While the patient is staying in the hospital, the local guide should often come to visit. If the patient is a member of foreign group, he should help him with such things as separating his visa from the group’s collective visa, going through the formalities for leaving the hospital after his recovery and booking his home-bound transport ticket etc.

(6) Also, he must make good arrangements for sightseeing for the rest of the group.

4. What must the tour guide do if, by any chance, the tourists were robbed when they were on their own?

In this case, the tour guide must make a good job of the following:

(1)To dial 110 immediately to report the case to the police, stating clear the facts of the case,

including when, where and how the robbery was, the features and appearance of the robbers, the names of the tourist group and the distinctive marks of the bobbed articles.

(2)To report the case to the local travel service for directions.

(3)To pacify the tourists to proceed with the tour.

(4)To write out a report, stating clear the case, emergency measures taken and the opinions and

demands of the victims.

(5)To assist departments concerned to deal with problems arising from the event.

5. What precautions should the tour guide take when the group has just checked in at the hotel, in order to ensure that the tourists can quickly escape from the fire?

In order to ensure that the tourists can quickly escape from danger:

(1)The tour guide must try to acquaint himself beforehand with the route of escape and the

locations of the fire exit and emergency staircase.

(2)He should bear in mind the fire emergency telephone number (119) and ready in his hand the

room numbers of the tour escort and all other tourists of the group.

6. Supposing that the hotel suddenly caught the fire and the fire scene is 2 stories below the floor where the tourist group is staying. How should the tour guide direct the tourists to save themselves?

At this critical moment, the tour guide must keep calm to make a sober judgment of the situation. The basic point of first importance is that, in case of fire, people must not try to escape by taking the elevator and in no case should they leap down from high up the building.

(1)If people caught fire on their clothes, they can roll on the floor o slap their bodies with heavy

clothing to put out the fire.

(2)When people must pass through the dense smoke area, they must wrap their bodies and cover

their mouths and noses with wet clothes and creep forward along the walls.

(3)If the room door is blocked by fire and people can not run away, they should stop up the

chinks of the door with soaked clothes or beddings and splash water to lower the temperature.

(4)At the same time, they should wave colorful clothes out of the window to call for help.

7. What must the tour guide do if, by any chance the, tourists are poisoned by food?

In case the tourists suffer food-poisoning:

(1)The tour guide should tell the tourists to drink plenty of water and try to make them vomit, so

as to eliminate the toxins from their intestines.

(2)Then, he must take them immediately to the hospital for emergency treatment and ask the

doctor for a medical certificate.

(3)In the meantime, he should report the case to the local travel service to fix the responsibility

on the restaurant.

8. The tourists of a group request some time before meal that the Western food meal previously reserved for them should be changed to a Chinese food meal, how should the local guide deal with the request?

(1) If their request (for substitution of Chinese food for Western food) is made 3 hours before the meal, the local guide should approach the restaurant and try to meet their requirement as far as possible.

(2) If they ask for the change just before the meal, the local guide usually can refuse but must tell them why it can not be chaned.

(3) If they still insist in making the change, the local guide can suggest that they order the meal themselves at their own expense.

(4) Their request for additional dishes and beverage (in excess of the set quota) can be granted provided they agree to cover the extra charge.

9. While checking in the hotel, the local guide was informed that some of the double rooms they had reserved for the group had been replaced by triple rooms, how would you solve the problem if you were the local guide?

(1) Lodging the tourists in triple room falls short of the requirements provided in the tour contract, so, if I were the local guide of the group, I must undertake the responsibility of changing them back to double rooms.

(2) First, I would take up the matter with the hotel management and request that they should try their best to spare enough double rooms for the group. If they were not able to help, I would try other hotels nearby.

(3) If all my efforts resulted in failure, I must make an apology to the tourists to seek their understanding and promise them a suitable payment to make up the difference between the double and triple rooms, so as to persuade them to make do with the triple rooms.

(4) For further compensation and apology, I can order a better meal for them or give them some souvenirs, and I shall take care of them more attentively so that they will have the satisfaction of being cordially treated.

10. A foreign tourist asked the tour guide to purchase some articles for him and have them shipped to his country. What is the proper way for the tour guide to deal with the tourist’s request?

In dealing with this kind of request from the tourists:

(1)The tour guide should first try to find an excuse to refuse tactfully.

(2)If it is hard to refuse at the insistent requests of the tourist, he should report the matter to his

superior and ask for instructions.

(3)Then, he must get enough money from the tourist for purchase and shipment. When shipment

is made, he should mall the original copies of the consignment bill and the receipt of purchase to the tourist, while keeping the duplicates for future reference.

11. What can the tour guide do to prevent the tourists from getting sick?

To ensure that the tourists will not get sick, the following precautions are necessary:

(1)The sightseeing program for the group must be carefully arranged. When planning the

itinerary, the age and physical constitutions of the majority of the group members must be taken into account and margins of time must be left for relaxation as well as for sightseeing.

(2)Sometimes, the tour guide’s advice against drinking then unbilled tap water in the hotel

rooms and buying food from street peddlers is necessary.

(3)In changeable weather, the tour guide should often announce weather forecasts for the next

day, so that the tourists will choose to dress themselves accordingly or bring an umbrella with them in a rainy day. At dry season, drinking more water and eating more fruit are also advisable.

12. A group scheduled to arrive this morning is now delayed until tomorrow before dinner and so the time of its stay in the local city will be shortened by one and a half days. In this case, what should the local guide do to cope with the change?

(1) In this case, the local guide must first of all, notify people concerned to cancel the earlier arrangements of meals and hotel accommodat ions for today and …

(2) To reconfirm the reservations of the meals and hotel accommodations for tomorrow and the transport tickets for the next destination.

(3) The sightseeing program for the group must also be altered accordingly. While the tourist resorts of less importance could be skipped over, those of major importance must be retained. (4) If time is too short, priority must be given to the tourist resorts that are typical of the local features.

13. Sometimes a travel service has to put a tourist group on an extra flight to leave ahead of schedule because the regular flight if full. Under these circumstances, how can the local guide get understandings from the tourists?

(1) In these circumstances, the local guide should first talk over the matter with the national guide and the tour escort and try to get cooperation and support from them.

(2) In the meantime, he should find out the persons of great influence in the group and try to talk them into consent.

(3) Then, he should honestly announce the real situation to the tourists and sincerely apologize for the change, so as to ask for their forgiveness and understanding.

(4) For further apologies, a substantial compensation could be made, if necessary.

(5) Besides, the local guide must make full use of the time to fulfill the scheduled sightseeing program.

14. As the road is not through, the tour guide has to cancel its one-day tour to the place. This has made the tourists feel quite unhappy. How does the local guide solve problem?

(1) The local guide must arrange another activity as a substitute.

(2) He should try his best to arouse people’s interest in the new arrangement with his eloquent and interesting speech.

(3) He should ask the national guide to report the matter to the tour organizer travel service for a final decision.

15. Supposing that, when you get to the train station, the tour group you are to meet has been waiting there for a long time, the tourists are very unhappy about waiting and the tour escort also blames you for being late. As the local guide of the group, what should you do in this case?

(1) In this case, I must make an apology to the tour escort, the national guide and all the tourists for my coming late.

(2) I should tell them the true reason why I’ve been delayed and assure them o f my sincerity to do

a good jo

b for the group.

(3) To make amends for my error, I should make full use of the time to fulfill the sightseeing program so as to receive understanding from the tourists.

(4) And, if necessary, I should give them a substantial compensation.

16. A tourist in the group told you that he didn’t want to share a room with another person and

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