体验商务英语1-3

体验商务英语1

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Unit 3 Problems

Language points

1. be worried about + n. doing sth. that clause eg. She seems very worried about something. 她像是在为什么事犯愁。 我担心会丢了工作。 I am worried about losing my job. They are worried that the hijackers will make further demans. 他们担心劫持者还会提出进一步要求。Company Logo

2. engaged adj. engage v. engagement n. a. having agreed to marry(to) Our son is engaged to a nice young woman. b. busy, spending time on doing sth. (in) The company is engaged in a legal dispute with one of its suppliers. 这家公司与他的一家供应商正在打官司。 我们正忙于编一本字典。 We are engaged in compiling a dictionary. c. (of a telephone) in use The line is engaged.Company Logo

3. presentation n. a. The act of presenting something The presentation of prizes will begin at three o’clock. b. The way in which something is said, offered, shown, explained,etc. to others It’s this product’s attractive presentation that makes it sell so well. 这种产品是因为它的包装、广告等吸引人才畅销的。 c. A talk, usu. To a group or people, in which information is given 报告，讲座 The sales manager will give a short presentation on the new sales campain. 销售部经理将简要的对这次新销售行动的情况做个简要的报告。

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4. solution n. an answer to a difficulty or problem. (to) We bought a second car; it was the solution to all our problems. 我们买了一辆二手车，它解决了我们所有的问题。 对付事业问题没有简单的解决方法。 There are no simple solutions to the unemployment problem.

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5. have problems with/ doing 我的电脑有点问题。 There are some problems with my computer. You won’t have any problem lerning English well.

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Case Study What facilities do you expect to have in holiday departments?

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Sample DialogueA: Hello. Blue Horizon. This is Amy speaking. B: Hello. I want to speak to the representitive of the customer services. A: Speaking. B: I’m one of your customers and I live in Room 3126. A: What can I do for you? B: I’m very unhappy with your building, appartment and facilities. They are far away from what they are described in your brochure. A: Can you give me more details? B: Sure. First, the building is old and 10 kilometers away from the sea, and of course we can not enjoy any beatiful view of the sea. Second, there isn’t even an air conditioning, it’s too hot these days. And the room is not as clean and colorful as advised. There are only grey paints on walls. We feel very uncomfortable.

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Sample DialogueA: I’m sorry to hear that. B: By the way, do you call a pla

ce without trees or flowers a garden? A: of course not, I’m sorry that the garden is still under construction. B: And the swimming pool is not finished, we can’t even swim in these hot days. In addition, it is totally inconvenient when there isn’t a supermarket, but just a small shop. Most things are totally different from in your brochure. A: I’m very sorry. But as you know, our Blue Horizon is a new holiday building an many facilities are under construction. B: I want to move to another building and I want to get my money back. You are cheating your customers.

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Sample DialogueA: Please don’t be angry. I’ve noted down your problems and I will talk to the manager. I promise we’ll give you the most satisfying reply as soon as possible and solve your problems. And I promise you that we’ll give you the best service. We’ll be very appreciated if you could give us another chance to service you. B: OK. Considering you are new, I’ll wait for you reply and I hope the reply won’t disappoint me. A: Thank you very much. I’ll give you a room call the moment I get the reply. Here I wish you enjoy your time. Goodbye. B: Bye.Company Logo

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