川大《旅游管理英语》17春在线作业2

2017秋春川大《旅游管理英语》17春在线作业2

一、单选题（共 25 道试题，共 62.5 分。）

1. Executives are interested in the topics of leadership because of the following reasons except ____.

A. they want to know the qualities of a great leader B. they want to understand leadership C. they hope to acquire leadership skills

D. they want to be transformed from a company leader to an ordinary manager 正确答案：

2. The company must motivate workers to do the following except ____. A. showing good corporate membership B. coming to work regularly

C. putting up a good performance

D. joining and remaining in the company 正确答案：

3. Which of the following is not a hard currency? A. The Euro. B. Mexican peso. C. British pound. D. Japanese yen. 正确答案：

4. The four skills of transformational leadership include the following except ____. A. to possess a clear idea of the future B. to have strong self-confidence C. to win trust from others

D. to be able to make others understand and accept the idea 正确答案：

5. Forecasting future trends needs ____.

A. both subjective judgment and objective facts B. quantitative techniques C. mathematical models

D. intuitive judgment of experts 正确答案：

6. Which of the following is not true of travel agencies in the future? A. Franchise and cooperative will become dominant. B. Independent agencies will gradually disappear.

C. International airlines will always produce higher commissions. D. The biggest cost is labor. 正确答案：

7. Which of the following is not one of the DSS (Decision Support Systems) components? A. Interactive software. B. Scanning software. C. A database. D. A model base. 正确答案：

8. Which of the following is not one of the reasons for the failure of restaurant business? A. Lack of experience. B. Poor location.

C. Too much competition. D. Insufficient investment. 正确答案：

9. The contemporary approaches to management study include the following except ____. A. quality management B. systems theory

C. organizational behavior D. contingency perspective 正确答案：

10. Economics is the study of ____. A. people’s wealth or money B. the scare resources

C. people’s choices of how to apply scarce resources D. people’s needs and wants 正确答案：

11. An inappropriate vision will fail because of the following reasons except that ____. A. it may be out of date

B. it may not reflect the needs of stakeholders

C. it may be based on misconceptions of resources available D. it may be impractical 正确答案：

12. The following are the main components of communication process except ____. A. sender and receiver B. message C. noise D. channel 正确答案：

13. Which of the following is not one of the sources that can provide information in forecasting the future as far as business is concerned? A. Market research. B. Opinions of expert.

C. The pros and cons of each alternative. D. Computer techniques and formal forecasts 正确答案：

14. The goals set for employees should be the following except ____. A. acceptable

B. comprehensible

C. specific and quantifiable D. challenging but attainable 正确答案：

15. For downward communication, managers should provide ____ information to their subordinates. A. all

B. relevant C. adequate D. certain 正确答案：

16. DSS (Decision Support Systems) differ from MIS (Management Information Systems) in the following aspects except ____.

A. solving semi-structured problems

B. needing less time and money to develop

C. Being interactive between users and the database D. having analytical and modeling tools 正确答案：

17. The contingency perspective believes that ____. A. there is “one best way” to manage and organize B. many different factors may affect a firm’s success C. universal principles of management are available

D. low-cost products can only succeed in a market that is not cost conscious 正确答案：

18. Two-way communication is different from one-way communication in that it has the following characteristics except ____. A. easier

B. time consuming C. fewer mistakes D. more precise 正确答案：

19. “It could remain competitive even though there were many other fast food restaurants vying for its customers?” The word vying in the sentence is closest in meaning to ____. A. competing B. matching C. viewing D. fighting 正确答案：

20. Which of the following is not included in the two-factor theory put forward by Frederick Herzberg?

A. Workers’ health. B. The pay and welfare.

C. The personal growth resulting from the job. D. The fun of the job itself. 正确答案：

21. Which of the following is the shortcoming of Taylor’s scientific management theory? A. Great improvement in productive and efficiency. B. Introduction of scientific methods and research.

C. Reduction of production task to a set of routine procedures.

D. Emphasis on the need for cooperation between management and workers. 正确答案：

22. A well-designed job, according to Hackman and Oldham, should have the following dimensions except ____. A. skill variety B. good salary C. autonomy D. task identity 正确答案：

23. Interpersonal and communication skills are often called human or people skills because these skills are ____.

A. essential at all levels of an organization B. vital to the successful management career C. people-oriented D. business-oriented 正确答案：

24. Which of the following is not one of the ways to maximize profits? A. Making use of suppliers’ assistance. B. Selling other service products. C. Adjusting management mix. D. Automation. 正确答案：

25. Strategic management involves managers in the following except ____. A. external environment analysis B. formulation of strategies

C. tactical and operational issues

D. integration of panning and management 正确答案：

《旅游管理英语》17春在线作业2

二、判断题（共 15 道试题，共 37.5 分。）

1. Motivation refers to forces that interfere with a person’s efforts. A. 错误 B. 正确 正确答案：

2. Bounded rationality in decision making means that decisions must be related to reason. A. 错误 B. 正确 正确答案：

3. Control is a basic management function, and it involves taking corrective actions. A. 错误 B. 正确 正确答案：

4. For a business organization, its stakeholders include its suppliers, buyers, and shareholders, but not its competitors. A. 错误 B. 正确 正确答案：

5. Managers tend to ignore problems and put off decision making. A. 错误 B. 正确 正确答案：

6. Risks are inherent in virtually all significant decision. A. 错误 B. 正确 正确答案：

7. Structured problems are especially hard to solve. A. 错误 B. 正确 正确答案：

8. People want to understand leadership for the primary purpose of becoming leaders themselves. A. 错误 B. 正确 正确答案：

9. Good strategy and good execution are the most trustworthy signs of good management. A. 错误 B. 正确 正确答案：

10. Corporate grapevine is a kind of formal communication within the organization. A. 错误 B. 正确 正确答案：

11. The belief that what one does will help satisfy other people’s needs is the essential motivating force. A. 错误 B. 正确 正确答案：

12. Job rotation and enlarge are ways to increase the intrinsic rewards of jobs. A. 错误 B. 正确 正确答案：

13. The central idea of the scientific management theory is to apply scientific methods to management so as to maximize its effect. A. 错误 B. 正确 正确答案：

14. The classical period of management study refers to the first half of the 20th century. A. 错误 B. 正确 正确答案：

15. The essential feature of leadership is the ability to communicate efficiently. A. 错误 B. 正确 正确答案：

10. Corporate grapevine is a kind of formal communication within the organization. A. 错误 B. 正确 正确答案：

11. The belief that what one does will help satisfy other people’s needs is the essential motivating force. A. 错误 B. 正确 正确答案：

12. Job rotation and enlarge are ways to increase the intrinsic rewards of jobs. A. 错误 B. 正确 正确答案：

13. The central idea of the scientific management theory is to apply scientific methods to management so as to maximize its effect. A. 错误 B. 正确 正确答案：

14. The classical period of management study refers to the first half of the 20th century. A. 错误 B. 正确 正确答案：

15. The essential feature of leadership is the ability to communicate efficiently. A. 错误 B. 正确 正确答案：

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