商务英语听说上课后答案

Reference Key

Unit 1

Part I Lead-in (Open)

Part II Listening & Speaking 1

I Listening

1. Listen to the first part of a job interview and complete the chart below.

Name Age Place of birth Marital status Present address Nationality Health Personality Hobbies Wang Xiaoxia 24 Guilin Single 45 Huang Shi Road, Guangzhou Zhuang minority Very healthy, somewhat short-sighted Honest, hard working, and quite creative, but somewhat reserved and not very sociable 1. photo-taking and traveling 2. sports 3. reading and singing 1. A harmonious and happy family 2. Four people in her family: her parents, her elder sister and herself 3. Her father is an engineer, her mother a bank teller, and her sister an air-hostess. Family

2. Listen to the second part and complete the chart below. Duration of Schooling 4 years Major International Business Minor Average Score Degree or Diploma Obtained BA Computer Operator’s Qualification Certificate School Attended Zhongshan University Computer science, statistics, 85 advertising South China University of Technology 3 months Computing

3. Listen to the third part and complete the chart below. Work Unit Length of Service Position Export Responsibilities Reasons for Quitting 1. Dislike for the management there An import & export 2 years 1

corporation A private company 1.5 years Department QC inspector Checking if raw materials, workmanship and finished products, and packaging are up to the specifications and standards of samples 2. No chance of promotion 1. The working environment and the way they were treated 2. Her work there not in line with her area of study in university

4. Listen to the fourth part and complete the chart below.

Reasons for joining the company 1. The company is one of the world’s largest manufacturers of electronic products. 2. She’ll be able to develop her abilities, and make some contributions to the company. 1. Proficient in English 2. Able to speak fluent Mandarin, Cantonese, and a little Japanese 3. Able to operate a computer The appropriate rate of pay for a person with her experience and educational background Mon.-Fri. 9 a.m to 5 p.m. 1. Life insurance and health insurance 2. A ten-day paid vacation a year 3. A year-end bonus 6 months 36206789 wangxx@yahoo.com.cn Qualifications & Special Skills Starting Salary Expected Working Days & Hours Fringe Benefits Trial Period Contact Phone Number E-mail Address

Practice 1

1. Interpret the sentences in the brackets into English.

A: May I ask you a few questions about your personal details? A: Are you married?

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B: B: B: B: B: A: I was born in Chengdu, Sichuan Province in 1975. I have a temporary residence permit for Guangzhou. I’m fond of reading and surfing the Internet.

I’m quite optimistic, hard-working, responsible, and enterprising.

I’m in good health/healthy except that I’m somewhat/kind of near-sighted. What’s the strength of the lenses of your glasses?

1. Work in pairs, making up a dialogue according to the following situation.

(Open)

Practice 2 Pair Work

1. Interpret the sentences in the brackets into English.

1) What’s your educational background? 2) I major in English and minor in International Business Law. 3) What’s your highest degree? 4) What courses did you take in college? 5) Which band did you pass in College English Test? What was your score? /How many points did you get?

1. Making up dialogues according to the following situations.

(Open)

Practice 3 Complete the following sentences according to their contexts. 1. What was your position in the company? What did you do in the company? 2. I was in charge of/responsible for … 3. What company are you with?

4. Do you have any work experience? 5. What’s your present job?

Practice 4

1. Interpret the sentences in the brackets into English.

1) Why did you quit?

2) What qualifications have you got?

3) I’m enterprising, responsible, and optimistic. 4) Are you proficient in the English language? 5) I have got an accountant’s license.

2. Making up dialogues according to the following situations.

(Open)

Practice 5 (Open)

Part III Listening & Speaking 2

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1. Refer to Transcripts

2. Refer to Transcripts.

3. Role Play

1)

A: Come in and take a seat please. B: Thank you.

A: May I have/know your name, please? (What’s your name, please?) B: My name’s Zhao Xiaofang.

A: Miss Zhao, shall we get down to the interview? First, I’d like to ask you several personal

questions. B: OK.

A: Are you from Guangzhou?

B: I was born in Sichuan but brought up in Guangzhou.

A: Have you got a permanent residence permit for Guangzhou? B: Yes, I’m a resident of Guangzhou. A: How old are you? (What’s your age?) B: I’m 26 (years old).

A: Are you single or married?

B: I’m single. In my opinion, young people shouldn’t be in a hurry to get married. Instead,

they ought to develop their careers first.

A: I quite appreciate your view of point. Can you say something about your interests and

hobbies?

B: I’m very interested in surfing the Internet and collecting stamps. I’m also fond of

reading.

A: What kind of books do you prefer? B: I prefer English novels in the original. A: Do you love sports?

B: Yes, I do. I like tennis and bowling very much. A: Do you enjoy playing or watching? B: Both. /I like both.

A: What kind of personality do you think you have?

B: I think I’m relatively reserved/introverted and not very sociable, but I’m hard-working

/diligent, honest, independent, and efficient.

(2)

A: What university did you graduate from?

B: I graduated from Guangdong University of Foreign Studies. A: When did you graduate? B: 1997.

A: What was your major?

B: I majored in International Business. A: Did you receive a degree?

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B: A: B: A: B: A: B: A: B: A: B: A: B: A: B: A: B:

A: B: A: B: A: B: A: B: A: B: A:

B: A: B: A:

Yes, I obtained a BA degree. What were your minor subjects?

I minored in IT (Information Technology), International Business Law and Marketing. What were your grades in university? Not bad. I got an eighty-eight average. What’s your English level?

I passed the TEM 4 test in the second year/Grade 2. I took the TOELF test in the fourth year, and got a score of 650.

Next, would you tell me about your work experience?

All right. After I graduated from university, I joined Guangzhou Branch of a bank. I’m in charge of overseas accounts. Up till now, I’ve worked there for about two years. Do you like this job?

Not really, for it’s not challenging and creative. Is this the main reason you want to quit? I think so.

Why are you interested in choosing to work for our company?

Your company is a famous international company. If I could have an opportunity to work for your company, I believe I could better develop my abilities. Do you think you have qualifications for this job?

As I see it, my area of study suits this job. I have experience and understand very well how a company works/operates. I think I’ll become familiar with your company’s procedures very soon.

What other special skills do you have?

I can drive, operate a computer, and speak Cantonese and Shanghai Dialect fluently. What starting salary would you expect? I’d like to start at 3000 Yuan.

What’s your present monthly salary? 3500 Yuan.

When do you think you’re available for this job? In a month.

Have you got any questions you would like to ask me? What are your working hours and fringe benefits?

We work a five-day week with occasional overtime. There is extra pay for working overtime. Our employees enjoy life and health insurance and a thirteen-day paid vacation excluding the public holidays. At the end of the year, employees receive a year-end bonus, which is linked to their performance and contributions. I see.

By the way, when can I expect to have your decision?

In two or three days. We’ll let you know by phone when we make the decision. Thank you. I hope to have an opportunity to work for your company.

4. (Open)

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2. 3. 4.

5.

mainly refer to those founded and owned by an individual or a small group of individuals. Two types of stock: common stock and preferred stock.

The responsibility of the board of directors is to determine basic corporate policy and select the top officers of the corporation, such as the chief executive officer, to manage operations. The rights and benefits of a stockholder vary according to the type of stock held. Holders of common stock (1) usually must approve changes in the corporation’s profits, such as an amendment of the corporate charter, and (2) share in the corporation’s profits, (3) elect board of directors. Holders of preferred stock receive any proceeds before holders of common stock if a company discontinues business and liquidates its assets and preferred stock dividends are usually set at a fixed rate and must be paid before the corporation distributes common stock dividends. However, holders of preferred stock do not have the right to vote.

The two ways a corporation often uses to raise money are to issue shares of stock and to sell bonds.

Unit 3

Part I Lead-in

1. Can you figure out what their jobs or professions are? . 1) accountant 2) coach 3) conductor 6) secretary 7) manager 8) chef

2. (Open)

3. All of them.

4) beautician 5) reporter

Part II Listening & Speaking 1

I Listening

1. Listen to some small conversations and complete the chart below.

Name Alice Brown Jenny Thomson David Parkins Kim Harley Ken Brooks Alan Shaw Jill Walker Joan Rivers

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Job or Responsibility programmer photographer public relations personnel manager financial controller chief engineer market research secretary 2. Listen to two persons talking about their jobs and responsibilities, and then complete the

chart below. Person Item Name Company Department Position Responsibilities First Person Jack Brown Toshiba (China) Company Ltd Human Resources Director In charge of all personnel matters, including recruiting new employees, liaising with other departments, organizing training courses, and dealing with retirement arrangements. Second Person Mandy Li Guangzhou Otis Company Ltd. Vice-manager Responsible for after-sales service, including dealing with customers’ complaints and liaising with the Production Manager so as to let him know the feedback of the customers about the products Elevator Marketing Department

Practice 1

1. (Open)

2. Interpret the following sentences. 1)

A: I didn’t expect to meet you here. How are you? B: Very well, thanks. And you? A: Not bad. Haven’t seen you for a long time. What company are you with at present? B: I work as an accountant in a Sino-foreign joint-venture. How about you? A: I’m now a self-employed businessman. I went into business two years

Ago, starting a company with my friend.

B: What line of business is your company in? A: We deal exclusively in cosmetics. But now this line of business is not very brisk. The

company is now just breaking even. How’s your wife doing?

B: She’s laid off/unemployed. Her company was closed down half a year ago. She’s now

hunting for a job.

A: I’m so sorry to hear that. Please say hello to her for me. B: I will, thank you. 2) A: What’s your job in the company? /What do you do in the company? B: I’m in the Marketing Department. My job mainly involves market research and product

promotion.

3) A: Where do you work at present? /What company are you with at present? B: I work in/am with a private company.

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A: What’s your job? /What do you do? A: I’m in fashion design. I don’t like this job. B: What’s your plan/intention? A: I’m going to work for/hop to a Sino-US joint venture.

Practice 2

Interpret the following sentences.

1) A: Who’s responsible for the research and development of new products? B: Mr. Davies. A: Who’s he responsible to? B: He reports directly to the General Manager, Mr. Gates. 2) A: What’s your job? B: I’m an engineer. A: What department are you in? B: I’m in the Production Department. A: What are you responsible for/in charge of? B: I’m responsible for/in charge of quality control/assurance.

3) A: What position does Mr. Li hold in your company? /What’s Mr. Li’s position in the

company?

B: He’s the Marketing Manager. He’s my immediate superior. A: Is he above or under Mr. Wang? B: They’re at the same level.

Practice 3

1. Interpret the following sentences.

1) We conduct market research in some major cities once every two years. 2) How often do you have meetings?

3) If I have too much work to do, I occasionally work overtime.

4) Good joint ventures regularly provide technical and language training for their employees. 5) At the end of the year, the company rewards those who make outstanding contributions to the

company.

6) We have a pay rise/raise every two years.

7) Due to poor management, some State-owned enterprises lose money every year. 8) We overhaul all the equipment every quarter.

2. (Open.)

3. (Open.)

Part III Listening & Speaking 2

1. Listen and complete the following sentences below.

1) What do you do for a living? 2) I’m with a Sino-Japanese joint venture based in Zhuhai.

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2. 3) What line of business are you in?

4) What position do you hold in the company?

5) I’m in charge of new product research and development.

Listen to some job descriptions and figure out what their job titles are. Name Sally George Bob Paul Jenny Job Title secretary QC inspector porter CEO dentist

3. Listen to a job advertisement, and fill in the blanks.

Refer to Transcripts.

II. Role Play

1. Refer to File 4(Page 259). 2. Refer to File 5 (Page 259). 3. (Open.)

VII. Supplementary Reading Questions

1. He interns as a product development engineer.

2. His main responsibility is to build competence in testing packages before they are

manufactured in factories.

3. What the author likes most about Intel is the employee base.

4. Get to know your group members individually; get to know individuals outside your

immediate working group; always show appreciation for the time full-time employees spend with you; use full-time employees to help you develop realistic long-range career plans and goals.

5. He plays golf, tennis, basketball and lifts weight. He also takes photos and does some

cooking.

Unit 4

Part I Lead-in 1. 1) sole proprietorship 2. (Open.) 3. (Open.) 4. (Open.)

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2) partnership 3) corporation

5. (Open.) 6.

1) 3) 5) 7) 9) 11)

headquarters (head office) board of directors multinational corporation turnover lose money/run in the red total assets

2) 4) 6) 8) 10) 12)

Managing Director/CEO personnel department township enterprise

manufacturing/production capacity bring in talents

management mechanism

3) Apple

6) Bank of China

7. 1) Motorola 4) Adidas 2) Mercedes-Benz

5) Shell

Part II Listening & Speaking 1

I Listening

1. Listen to the following monologue and construct an organization chart for the company...

New Era Venture Capital Co. Ltd Unit 1 Unit 2 Unit 3 Unit 4

Biotechnology, IT-related New material, Capital projects pharmaceuticals, new energy, operation projects modernization of environmental traditional and Internet technology Chinese medicine and agriculture

2. Listen to the monologue again and complete the following.

Refer to transcripts.

Practice 1 1. The following are some positions or job titles commonly seen in a company. Try to put them into Chinese.

1) 董事会主席 2） 总裁，首席执行官

3） 首席营运官 4） 首席执行官

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5） 财务经理 7） 市场部/营销部经理 9） 总经理 11）经理助理 13）营销部经理/主管 15）办公室经理/主任 17）工会主席 19）保安 21）总机/接线员 23）总工程师 25）出纳员 27）公关小姐 29）审计员

6）销售经理 8）人事部经理 10）财务总监 12）质检员

14) 销售部副经理 16）党委书记 18）饮食主管 20）销售代表 22) 维修人员 24）总会计师 26）采购员 28）礼仪小姐

Part III Listening & Speaking 2 1. Refer to Transcripts.

2. Listen to the dialogue and complete the following.

Danish Crown Groups

1) Parent company: Danish Crown

Status: largest pig slaughterhouse company in Europe largest cattle slaughterhouse company in Denmark

Turnover:

USD 4.8billion annually Headcount: 19,800 Production volume:

The pork division slaughters and processes 16 million pigs a year, accounting for 7% of EU pork and 1.5% of world-wide production of pork. The beef division slaughters and processes 430,000 heads of cattle a year.

Subsidiaries:

The Group has altogether 7 subsidiaries

2) ESS Food

Established: 1950

Line of business: export trading company

Sales network: 9 sales subsidiaries all over the world, including Denmark, France, USA, Hungary, Holland, Korea, Japan and Hongkong. 16

Turnover: USD 334 million annually

Sales Volume: 230,000 tons annually

3) Tulip International

Status: Europe’s leading producer of processed meat products, such as bacon, canned food, sausages, semi-preserved food, luncheon meat, and minced meat product.

Plants: located in Denmark, UK, and Germany.

Turnover: USD 694 million annually.

Production volume: 146,200 tons annually

II. Interpreting

1) Good morning, ladies, and gentlemen. I am honored to give you a presentation on

our company.

2) My name is … I am in charge of…

3) I have divided my presentation into 3 parts. Firstly, I’d like to introduce to you the

history of our company. Next, I’d like to talk about our latest products. Finally, I will say something about our market share.

4) If you have any questions, please feel free to ask as I go along.

5) I would be most grateful if you can hold any questions until the end of my

presentation.

6) That’s all I want to say about the research and development of our new products. 7) Our company was founded in 1925. It started out as a workshop of 25 workers. 8) In the year 2000, our company succeeded in taking over and was listed on

NASDAQ in the same year. As a result, we became a leader in our industry.

9) There are 5 departments in our company: Personal Department, R&D Department,

Production Department, Marketing Department, and After-sales Department. 10) We have a staff of 1,500, among which 850 hold a bachelor’s degree or above. 11) We are a multi-national company. Our headquarters is located in Paris, France and

we have established subsidiaries and branch offices in many countries and regions.

12) Last year, our company booked a business turnover of $1.8 billion and a profit of

800 million.

13) Mr. Black serves as the chairman and CEO of our company and Mr. Philips is our

COO.

14) David oversees the production department and Mary runs the marketing

department. They both report directly to the CEO.

III. Role Play

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(Open.)

IV. Group Work

(Open.)

VIII. Supplementary Reading

Questions

1. PepsiCo’s success is the result of superior products, high standards of performance,

distinctive competitive strategies and the high integrity of our people.

2. PepsiCo was founded in 1965 through the merger of Pepsi-Cola and Frito-Lay.

Tropicana was acquired in 1998 and PepsiCo merged with The Quaker Oats Company, including Gatorade, in 2001.

3. The company consists of the snack businesses of Frito-Lay North America and

Frito-Lay International; the beverage businesses of Pepsi-Cola North America, Gatorade/Tropicana North America and PepsiCo Beverages International; and Quaker Foods North America, manufacturer and marketer of ready-to-eat cereals and other food products.

4. PepsiCo contributes to society through support of social agencies, projects, and

programs.

5. PepsiCo is headquartered in Purchase, New York and the headquarters building covers

an area of 10 acres.

Unit 5

Part I Lead-in

1. (Open.)

2. (Open.)

3. (Open.)

4. The length: How long is the iPad? /What’s the length of the iPad? The width: How wide is the iPad? /What’s its width? The height: How high is it? /What’s its height? The color: What color is it? The weight: How much does it weigh? The features: What are the features of the iPad? The time to deliver: When can/will you deliver it? The cost: How much is it? The cost of delivery: How much does the delivery cost? The length of the guarantee period: How long is the guarantee period?

Part II Listening & Speaking 1

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I Listening

Specification Item Partition Desk Printer Filing Cabinet Computer Height 1.8 m 65 cm 10 cm 1.76 m 30 cm Length 3.3 m 95 cm 20 cm Width 5 cm 40 cm 15 cm 90 cm 40 cm Thickness/Depth 25 cm Unit Price $50 $30 $250 $125 $800 Guarantee Period 1 year 15 months 2 years 2. Listen to the monologue again and complete the following.

1) What are the dimensions of the photocopier? 2) What’s the diameter of the disk?

3) Do you provide money-back guarantee for your products?

4) This product is attractive, inexpensive, user-friendly, and environment-friendly. 5) This model comes in three colors: white, black, and gray. 6) What’s the shape of the product? 7) Is it made of plastic or stainless steel?

8) The container has a volume of 45 cubic centimeters. 9) What are the selling points of your product?

10) This high-tech product is well received at home and abroad.

Practice 1

1. Can you give the English equivalents of the following? 1) centimeter 2) meter 3) millimetre 4) square metre 5) cubic metre 6) kilometre 7) mile 8) foot 9) inch 10) yard 11) kilogram 12) gram 13) pound 14) ounce 15) liter 16) gallon 2. Do you know the following? 1) 1.6093 2) 0.9144 4) 0.454 5) 28.35 7) 4.546 (British measurement); 3.785 (American measurement)

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3) 2.54 6) 0.914

Practice 2

1.

1) 圆形 2) 半圆形 4) 椭圆形 5) 三角形 7) 圆锥形 8) 圆柱形 10) 长方形 11) 金字塔形 13) 长方形

2. 1) circle 2) rectangle 3) oval 4)

6) cone 7) cylinder 8) pyramid 9)

3. 1) n 2) k 3) g 4) m 5) h 6) i 9) l 10) b 11) a 12) d 13) p 14) c 4. Refer to File 7 (Page 260-261).

Practice 3

1) 效率高的 2) 耐用的 3) 昂贵的 5) 信息广的 6) 现代化的 7) 可调整的 9) 自动的 10) 高科技的 11) 可靠的 13) 不退色的 14) 有弹性的 15) 舒适的 17) 可折叠的 18) 手提的 19) 环保型的

3) 6) 9) 12) 正方形 球体形 立方体 尖顶

triangle 5) square sphere 7) j 15) q

8) o 16) e

4) 8) 12) 16) 20) 高质量的 稳定的 经济实惠的 有娱乐性的 使用方便的

Part III Listening & Speaking 2

1. People use a lot of expressions to guide the audience through a presentation. Listen

to some of these expressions, write them down, and identify their functions listed below.

a. b. c. d. e. f. g. h. i. j. k.

Functions

1) d 2) f 10) g 11) i

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If you have any questions, I’d be glad to answer them at the end. Let me just go over that again. I’ll have to close there.

Today I aim to talk about the after-sales service Let’s turn to the question of advertising. I’ve divided my talk into three parts So, we’ve covered three main points. I’d like you to look at this chart.

I think we all agree that the new product has to be launched next month. Let’s start with the market research results. Is that all clear?

3) a 4) j 5) h 6) b 7) k 8) e 9) c

II. Interpreting

1) These flowers look very beautiful, but they’re made of plastic. 2) - Your shirt feels good. What’s it made of?

- It’s made of rayon.

3) This factory is quite big. It covers an area of 125,000 square meters.

4) This kind of truck is 8.5 meters long, 4.6 meters wide and 3.5 meters high. Its maximum

load is 13 tons.

5) This kite is shaped like a dragon. / This kite has the shape of a dragon.

6) The volume of this container is 500 cubic meters. / This container has a volume of 500

cubic meters.

7) The features of our products are beautiful, durable, small in size, light in weight and

reasonable in price.

8) Our product is the bestseller of its kind, and it is well thought of by the customers. 9) The most excellent point of this model of PDA is its large memory.

10) This kind of Discman has been selling very well because it has excellent

shock-resistance. III. Role Play (Open.)

IV. Group Work (Open.)

VIII. Supplementary Reading Questions 1. PAL in the text refers to purpose, audience, and logistics.

2. This sentence means Winston Churchill often made notes but seldom used them in

delivering speeches, which implies that it’s necessary to make notes in giving a presentation.

3. People control the physical symptoms of stage fright by breathing from your diaphragm

and using positive visualization.

4. Use bulleted points instead of sentences. Make the type easy to read, only use the top

2/3 of the page to avoid looking down, and use highlight pens to indicate the must-, should- and could-know information.

5. 1) Remember to paraphrase the questions before answering them and take into

account the motivation of the questioner.

2) When answering the questions, look at all audience members --- they may have had

the same question.

3) Treat all questions and questioners with respect.

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Unit 6

Part I Lead-in

1. 2. 3. 4. 5. 6

(Open.) (Open.)

Checking in; going through security check; going through customs True statements: (1), (3), (4), (6), (8), (9) duty-free shop (Open.)

Part II Listening & Speaking 1

I Listening

1. Listen to five short conversations, and then decide where they take place and give reasons

Conversation 1: Inquiry office Conversation 2: Booking office Conversation 3: Check-in counter Conversation 4: Security check Conversation 5: Customs

2. Listen to a conversation at the check-in counter, and complete the following:

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Seat: window seat Pieces of luggage to cheek: two Luggage weight: 25 kilo Luggage allowance: 20 kilo Excessive luggage charge: 75 dollars Boarding gate: Gate 8 Boarding time: 10:20 Practice 1 (Open.) Practice 2 (Open.) Practice 3 (Open.)

Part III Listening & Speaking 2

I Listening

1. Listen to the following two passages and fill in the blanks.

Refer to Transcripts.

II Interpreting

1) Excuse me, how many flights do you have to Guangzhou a week?

2) What's the fare for a round-trip ticket from Wuhan to Guangzhou? /How much is a

return ticket from Wuhan to Guangzhou? Our company is an old customer of yours. Is there any discount for us?

3) A: I'd like to reserve/book a single ticket from Harbin to Moscow for July 2.

B: Would you like to fly economy or first class? /Would you like an economy

ticket or a first class ticket? A: Economy, please.

B: Just a minute. I'll check the computer. Sorry, this flight is full up. 4) A: Hello, is this the Booking Office of China Southern Airlines?

B: Yes. What can I do for you? A: I'd like to confirm my ticket.

B: May I have your name and flight number, please?

A: My name is Grace Anderson and the flight number is 3233.

B: You're booked on Flight 3233. Please check in at 3:35 tomorrow afternoon. 5) A: Excuse me; have you got any luggage to check?

B: Yes, three pieces.

A: Please label them and put them on the scales. B: All right.

A: Sorry your luggage is 3 kilos overweight. I'm afraid you have to pay an excess

luggage charge.

B: What's the charge for overweight per kilo? A: $15.

6) Have you got anything to declare/Do you have anything to declare? 7) Personal belongings are duty free/exempt from tax.

8) Attention, please. Passengers for Chicago on China Southern Airlines Flight 303,

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please proceed to Gate 10.

9) May I have your attention, please? Passengers, who have just arrived on Air China

Flight 708, please proceed to the No. 8 Baggage Pool to collect/pick up your baggage/luggage.

III Role Play (Open.)

Part IV Supplementary Reading

Questions

1. Jet lag occurs when a traveler's internal biological clock (circadian rhythms) is out

of synchronization with the time zone of his or her destination, thereby disrupting the normal daily rhythms of sleeping, eating, and other activities.

2. Since the day is shorter for an eastward traveler, the disruption of the circadian

rhythms is more severe and it can take up to 50 percent longer to recover. When a person flies west, he or she experiences a longer day than normal; since the body's natural cycle is about 25 hours long, it is easier for the body to adjust to this change.

3. Other factors that may result in the symptoms of jet lag include food, drink, work,

exercise, alarm clocks, and traffic noise.

4. It may take up to two weeks to recover completely from jet lag. 5. Because understanding the causes of the symptoms can help to reduce them.

Unit 7

Part I Lead-in

1. (Open.)

2. (Open.)

3. (Open.)

Part II Listening & Speaking 1

I Listening

1. Listen to five conversations and complete the table below: Conversations Who Where Conversation 1 Betty Clinton Reservations

Conversation 2 Conversation 3

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Larry Jackson Jane Baker

Room service Reception

Why

Reserving a double room for Jan. 12 - 15 Asking for a wake-up call

Leaving a message

Conversation 4 Conversation 5 Jack Fonda Richard Brown Front desk Reception Checking in Checking out

2. Listen to five conversations and fill in the blanks.

Refer to Transcripts.

Practice 1 (Open.)

Practice 2 (Open.)

Practice 3 (Open.)

Practice 4

1. Change the sentences to a more polite form. 1) Would/Will you drop me off at the zoo, please? 2) Could you please tell me what your name is? 3) Do you mind lending me your mobile phone? 4) Will you please make some tea for me? 5) Can/Could you please tell me when he’ll be back?

2. Make a polite request according to the situations below.

1) Could you please repeat what you said? /Could you please say it again? 2) I wonder if you could give me lift home. 3) Sorry to bother you, but could you tell me how to get to the Hilton Hotel, please? 4) Will you please make an appointment with Mr. Parkins for next Monday morning?

5) I was wondering if you could move the delivery date up to October 20. /Do you

think you could possibly move the delivery date up to October 20?

3. 1) 2) 3) 4) 5)

Interpret the following sentences

A: Xiao Lin, can you do me a favor, please? B: I’ll be glad to, if I can.

A: Do you mind buying/getting a copy of Oxford Advanced Learner’s English-Chinese Dictionary when you go to town? B: Not at all.

A: I’m going on a trip to Australia next Wednesday. Could you lend me your digital camera?

B: I’m sorry, but I’ll be using it next week.

A: Sorry to disturb you, but could you tell me how to get to Xinghai Music Hall, please?

B: I’m very sorry, I’m new here myself/I’m sorry, I’m a stranger here myself. Do you think you could possibly give me an interview opportunity?

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Part III Listening & Speaking 2 I Listening.

1. Mr. Smith is going to go on a business trip to Shanghai. He is calling to make a hotel reservation. Listen and complete the conversation.

Refer to Transcripts. 2. Listen to a conversation at the front desk and complete the table below.

Name Mr. Harley Gender Male Arrival date September 12 Departure date September 15 Room No. 1258 Length of stay 3 nights Method of payment Credit card

II Interpreting 1

A: Good afternoon, Reception/Front Desk of Garden Hotel. May I help you?

B: Yes. My name is Alan Green. I'm going to Guangzhou to attend the Guangzhou Export Commodities Fair next Thursday. I wonder if I could book a room in your hotel. A: I'm terribly sorry; all our rooms have been booked up during the trade fair. B: That’s OK. Goodbye.

C: Hello, this is White Swan Hotel. How may I help you?

B: This is Alan Green. Could I make a reservation in your hotel? Do you have any vacancies? C: Just a minute, I'll check. Mr. Green, we have only one single room and one double room

available.

B: What’s the rate of the single room per night?? C: US $ 200.

B: What facilities are available in the room?

C: There is central air-conditioning, a telephone, a TV set and so on. B: Is there a computer?

C: I'm afraid not, but you could rent one. B: OK, I' 11 take the single room.

C: May I ask when you’d like to have the room and how long you plan to stay??

B: I'll be arriving in Guangzhou on Monday afternoon, and I'll stay from Monday to Friday, five

nights in all.

C: All right, a single room for five nights, starting from Monday to Friday. B: Thank you. C: You’re welcome. 2

A: Hello, Room Service. Can I help you??

B: Yes, this is David Brown in Room 1816. I have some laundry to do.

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A: Sir, can you put the clothes in the plastic bag and fill in a laundry form? Someone will collect

it.

B: Where's the plastic bag?

A: The plastic bags and the laundry forms are kept in the second drawer on the right of the

dressing table.

B: I'd like to have the overcoat dry-cleaned, the shirts washed/laundered, and the suit

ironed/pressed. How long will all this take? A: I think half a day. Is there anything else?

B: Could you give me a wake-up call at 7 o' clock tomorrow morning? A: Sure.

B: Could you send me some apples and bananas as well as today’s China Daily? A: Certainly. We’ll send them to you in a quarter of an hour. B: Thank you. 3

A: Hello, this is Mrs. Anderson in Room 3326. I'd like to check out. Will you please get my bill

ready?

B: Could you come down to the reception desk in ten minutes, please? A: All right. Thanks.

B: (After ten minutes ) Excuse me, are you Mrs. Thompson? A: Yes, I am.

B: Here's your bill, $ 560 altogether. A: Excuse me, what is this amount for?

B: This is the charge for surfing the Internet.

A: Oh, I see. Here's 600 dollars. Keep the change.

B: Thank you, but we can’t accept tips. Here’s your change. Before you leave, would you please

return the key to the reception desk? I hope you've enjoyed your stay here. Please come again. A: Thank you for your wonderful service. Bye.

III Role Play (Open.)

Part IV Supplementary Reading Questions

1. When you are sure the room is empty, you can close the door, because mistakes do

happen and sometimes someone else has been assigned to your room. This happens more frequently in suites with adjoining bedrooms that can be sold as separate rooms. Or there could be a thief.

2. By doing so, you can save your life in the event of a fire, earthquake, or other

emergency.

3. When an airplane is delayed, first-class passengers are stuck waiting along with the

cheap seat guys in coach. With hotels, more money almost always means better service. 4. Because they are a valuable commodity.

5. Because when disaster strikes, the familiar face usually gets the best treatment.

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Familiarity also means that you will know the best rooms to ask for.

Unit 8

Part I Lead-in

1. (Open.) 2. (Open.)

3. 1) Do you see what I mean? 2) I’d like to call the meeting to order. 3) Why don’t we let Peter finish first?

4) All right, ladies and gentlemen, are we unanimous/all agreed on this? Good, then

let’s move on to the next item.

5) Could I make a suggestion? Would this be a good time to adjourn for lunch? 6) I’m sorry, that’s not really my field. I don’t have any strong feelings on it. 7) Mr. Zhou, would you wind up your statement? We’re running out of time. 4. 1) False 6) True

2) False

7) True

3) True 8) False

4) False 9) False

5) True 10) True

Part II Listening & Speaking 1

I Listening

1. Listen to ten sentences and write them down. 1) What do you suggest we do on National Day? 2) Shall we go on a tour to Tokyo?

3) I see your point, but I think it's more important to improve product quality. 4) There are three problems on the agenda. 5) Shall we move on to the next item?

6) I'm sorry to interrupt you, but could you make your point clearer? 7) Now that everyone is here, I’d like to call the meeting to order. 8) I'm afraid you are getting off the main point. 9) Is there any other view on this?

10) Those in favor of this plan please raise your hands.

2. Listen to a meeting and fill in the blanks. Refer to Transcripts. Practice 1 (Open.)

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Practice 2 (Open.)

Practice 3

1. Interpret the following sentences.

1) A: May Day is drawing near/coming near/on its way. What do you suggest we do?

B: Let's go on a trip/tour to Guilin.

A: That's a good idea, but I've been there twice. B: What's your suggestion?

A: Why don’t we go to Qingdao? I hear the beach and waters there are very beautiful. B: That really is a good idea. 2) A: What shall we do after work?

B: Let's go to the pub/bar.

A: I don’t like drinking. I’d prefer to go to the cinema, if you don’t mind. B: What's on? A: Titanic.

B: That's an excellent/fantastic/wonderful film, but I've seen it several times. How

about going bowling?

A: This sounds like a good idea.

Part III Listening & Speaking 2

1. Refer to Transcripts.

2. Listen to a person talking about how to take minutes, and note down the main points.

Before the meeting During the meeting After the meeting 1. Choose your tool. 1. Pass around an attendance 1. Type up the minutes as soon 2. Make sure your tool of sheet. as possible after the meeting. choice is in working condition 2. Get a list of committee 2. Include the name of and have a backup just in case. members and make sure you organization, type of meeting, 3. Use the meeting agenda to know who is who. and purpose of meeting. formulate an outline. 3. Note the time the meeting 3. Include the time the meeting begins. began and ended. 4. Don’t try to write down 4. Proofread the minutes every single comment – just before submitting them. the main idea. 5. Write down motions, who made them, and the results of

votes.

6. Make note of any motions to be voted on at future meetings.

7. Note the ending time of the

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meeting.

3. (Open.)

II Interpreting

1) Now that everyone is here, let's begin/start our meeting. /Shall we get started? 2) Miss Jones, what's your view/opinion/comment on this question/problem/issue? 3) Shall we move on/proceed/turn to the next item on the agenda? 4) Those against this proposal please raise/put up your hands.

5) Since we cannot reach any agreement, I suggest the meeting be adjourned. 6) Let's put this to a vote.

7) A: In order to maintain the sustainable development of the economy, we need to introduce

advanced science and technology from abroad/foreign countries. B: I entirely agree with you.

8) I'm sorry to interrupt you, but I'm afraid you're getting a bit off the point. 9) A: What do you think of China’s family planning?

B: China is a populous country. To develop its economy and raise the living standard of its

people, I think it's necessary for China to control its population. I'm all for/in favor of its one-child policy.

10) To stimulate/give an impetus to consumption, we should encourage people to buy goods on the installment plan/by installment.

III Group Work . 1) (Open.) 2) Refer to File 8, File 9, File 10, and File 11(Page 261-262).

Part IV Supplementary Reading Questions

1. A good meeting should bring people together, facilitate decision making, assist people in

taking responsibility, energize the participants, and contribute to building team effort within the organization.

2. In successful meetings, attention should be paid to three areas: content, design, and

process.

3. Because the key to a successful meeting is to focus meetings around key issues, the ones

that motivate employees and to let the meeting participants identify the priority of items to be addressed.

4. To meet the individual and group needs of the participants is most ignored in a meeting. 5. Because one cannot play the two roles (the role of chairperson, the role of participant) at

the same time.

Unit 9

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Part I Lead-in

1. What would you say in the following situations?

1) Would you like to have dinner with me tonight? How about having dinner with me tonight? 2) I’d like to, thank you. That’s a good idea. That would be great. 3) I’d like to, but I have to work overtime tonight. Thank you just the same. I’d love to, but I have a previous engagement. Could we make it some other time? 4) I’m calling to make a reservation for a table for three for tomorrow evening. I’m phoning to book/reserve a table for six for tonight.

2. The following is a business meal etiquette test. Take the test and see how much you fare in the following situations.

1. No. Introduce the more important person first. 2. Not unless he asks for it.

3. Yes. When your client steps out of the car, (s)he will be on the curbside and will not have to

deal with getting out in traffic or sliding across the seat. 4. Yes.

5. No. If you do, then you are toasting yourself. 6. B.

7. D. It is more polite not to call attention to the fact that you cannot drink champagne.

8. D. Leave it on your chair. Definitely do not put it on the table - what if you have crumbs on

it?

9. B and C.

10. A, B, or C. It is terribly impolite to arrive early.

11. A, B, C, D, and E. In other words, it is rarely improper to shake someone's hand. Make sure

you have a firm (but not painful) handshake for both men and women. 12. B. Make eye contact with all of the individuals you are talking with. 13. No.

14. B. Indicating where your guest should sit will make her feel more comfortable. 15. B, C, or D. Do not grab it first unless you are playing one of these roles. 16. A. You have waited 30 minutes. Expect an apology later, though.

17. D. Call and set up another appointment. And do not forget to apologize for your error.

3. (Open.)

4. (Open.)

5. We often use the following words or expressions to describe Chinese food. Do you know how to express them in English?

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1) sweet and sour, with sweet and sour flavor 2) hot and spicy

3) ... braised in brown sauce 4) steamed 5) smoked 6) crisp

7) ... in hot sauce 8) … in black bean source 9) instant boiled

10) ... salted in soy sauce 11) pickled

12) stir-fried, quick-fried, sautéed

6. Can you say the following tableware in English? Tick those you think people use when having western food.

1 ) napkin 2) spoon 3) fork 4) knife 5) bowl 6) plate 7) chopsticks 8) toothpick

Part II Listening & Speaking 1

I Listening

1. Listen to some sentences and tell what the speaker is talking about. In some cases, there may be more than one answer.

1) having tea or coffee 2) having coffee or tea 3) ordering steak 4) ordering potato 5) chopping onions 6) adding garlic to dishes 7) eating hot food 8) eating mustard

2. Two persons are talking about how to make jiaozi. As you listen, note down the steps of jiaozi-making.

Step 1: Prepare necessary ingredients, such as pork, Chinese cabbage, green onion, and garlic. Step 2: Mince the pork and chopping the cabbage, green onion, and garlic.

Step 3: Mix the minced pork and the other chopped ingredients, and adding three spoonfuls of

soy sauce, half a spoonful of sugar, a little salt, and a bit of pepper.

Step 4: Put the stuffing onto the wrappers and wrap them up. Step 5: Boil the jiaozi. Practice 1 (Open.)

Part III Listening & Speaking 2

1. Listen to the following people describing a typical lunch/dinner they have with their business customers and fill in t

Refer to Transcripts.

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2. Listen to a passage explaining how the food is cooked and fill in the blanks.

Refer to Transcripts.

II Interpreting

1) A: Hello, I'd like to book a table for ten.

B: What time would you like to have it? A: Around seven tonight.

2) A: Excuse me; is there a table for three?

B: Yes, there is. This way, please.

3) A: Here's the menu. May I take your order now?

B: What are your specialties?

A: I recommend you try grilled lamb. It's quite delicious. B: OK. I'd also like some steak.

A: How would you like your steak, rare, medium, or well-done? B: Rare, please.

A: What would you like to drink? B: A bottle of Qingdao beer, please.

4) Please take it easy. There'll be several more courses to come. 5) A: Please help yourself to some more Beijing roast duck.

B: Thank you, but I'm afraid I'm approaching my limit. 6) Just make yourself at home. Help yourself to what you like. 7) A: Tianjin Goubuli, what's that?

B: It’s a kind of meat bun stuffed with pork and shallots. 8) A: Would you like anything else?

B: No, I've had enough.

A: OK. Waitress, may I have the bill, please? B: It comes to ninety-eight Yuan. A: Can I have a look at the bill? B: Sure.

A: Miss, all the food, and drinks make a total of/total 73 Yuan.

B: You’re right, but you still need to pay a service charge of 15%.

Part IV Supplementary Reading Questions 1. The word \

2. Don't spit it out or into the napkin. Instead discretely place the item back on the utensil that delivered it to your mouth and deposits it on your plate.

3. When confronted with a place setting of three or four forks and spoons that confuses

you, a good rule of thumb is to start with the outermost utensil and work your way in with each course. In general the dishes for liquids are on the right, while dishes for solids are on the left.

4. Signal the servers that you are still eating by placing your fork and knife in an inverted

V on your plate.

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5. Turn cell phones off when in presentations, at dinner or the theater.

Unit 10

Part I Lead-in 1. (Open.) 2. Graphs and charts are often used to describe company results. Basically, there are three kinds of them: line graph, pie graph, and bar graph. Can you match them to the following graphs?

1) bar graph 2) line graph 3) pie graph

3. In describing trends, we often use the following expressions. Can you give their English equivalents?

1) show a downward trend 2) fluctuate considerably 3) climb 4) hit a record high of 5) remain constant/level off 6) decrease by 2 percentage points 7) bottom out 8) rise/increase/go up steadily

Part II Listening & Speaking 1

1. Listen to the description of a company’s inventory. Plot the line graph as you listen and complete the labels on the pie chart.

34

A003 A007 A004 A005 A006

2.

Practice 1

(Open.)

Practice 2 (Open.)

Part II Listening & Speaking 2 I Listening

1. Listen to a monologue and complete the line graph.

Listen to the monologue again and fill in the blanks. Refer to Transcripts

2. Listen to a monologue and fill in the blanks.

Refer to Transcripts.

35

II Interpreting

1) On this line graph, the horizontal axis shows the four quarters of last year and the vertical axis

depicts the sales revenue in millions of dollars.

2) In the last few years, as major multi-national corporations increased their budget for IT

expenditure, there was a huge increase in our company’s sales volume/our company’s sales volume increased significantly.

3) After the initial high-speed growth, our company has entered a stage of stable growth. 4) Due to fierce price competition, our profit has been on the decrease. 5) The trading price for our company’s stock lingers around $20.

6) Yesterday after plummeting by 100 points, the NASDAQ index staged a powerful rebound

and closed at 1,375.26.

7) As you can see from this pie chart, our product is highly competitive and takes up 50% of the

total market share.

8) As you can see from this chart, C12, our core product, takes the lion’s share of the total sales

volume at 63%. Ranking second is C16, at 20%. C18, our newly-launched model, takes up the smallest share of 17%.

9) As is shown on this bar chart, the production in the second quarter of this year increased by

30% over the same period of last year. This is largely a result of our efforts in the area of technical innovation and R&D.

10) By readjusting the product structure and exploring new markets, our company booked/made a

net profit in the first quarter of this year.

III Chart and Graph Description 1. (Open.) 2. (Open.)

IV Role Play Refer to File 12 (Page 263).

Part IV

Questions

Supplementary Reading

1. Because retail sales improved, North American production increased, and the company

continued to focus on cutting costs.

2. GM's global automotive production increased nearly 7% from a year earlier.

3. Because of unfavorable economic conditions in Brazil, Venezuela and Argentina. 4. GM earned $3.5 billion during the quarter.

5. For the full year, GM continues to expect to earn $6 a share.

Unit 11

Part I Lead-in

36

1. 1) 4) 7) 10) 13) 2. 1) 4) 7) 3. Do you know the English equivalents of the following computer terms? mouse 2) net head/cyber worm 3) hard disc operating system 5) driver 6) display card memory 8) Internet 9) monitor blog 11) spam 12) peripheral equipment download 14) inkjet printer Look at the following illustrations. Can you call them in English? main board/mother board 2) printer 3) photocopier notebook/laptop computer 5) modem 6) fax machine RAM (memory) 8) digital camera 9) scanner Do you know what the following abbreviations stand for and mean? Full Term Central Processing Unit Random Access Memory Read Only Memory Integrated Circuit Basic Input/output System Local Area Network Liquid Crystal Display Universal Serial Bus Personal Computer Graphical User Interface Meaning 中央处理器 随机存取存储器 只读存储器 集成电路 基本输入输出系统 局域网 液晶显示器 通用串行总线 个人电脑 用户界面 Abbreviations CPU RAM ROM IC BIOS LAN LCD USB PC GUI 4. Can you figure out what it is?

1) computer 2) printer 5) monitor 6) mouse

5. (Open.) 6. (Open.) 7. (Open.)

3) photocopier 7) modem 4) Internet

8) web browser

Part II Listening & Speaking 1 I Listening

1. Listen to a passage and fill in the blanks with what you hear on the tape. Refer to Transcripts.

2. Listen to a short passage concerning personal computers and decide if the following statements are true or false.

37

1) False 2) False 3) False 4) True

3. Listen to the passage again, and fill in the blanks. Refer to Transcripts.

5) True

Practice 1 1. (Open.) 2. Refer to File 13(Page 263).

3. Describe orally the purpose of the following.

1) A time-recorder is used to record the time of starting or going off work on a work sheet. 2) A stapler is used for fixing papers together.

3) A router is used to connect two or more networks, frequently over large distances. 4) A keyboard is used to type in/key in letters, characters, etc. with a computer. 5) A folder is a cardboard or plastic cover used to hold loose papers, etc.

6) An overhead projector is a piece of equipment that projects an image onto a wall or

screen so that many people can see it.

Practice 2 (Open.)

Practice 3

1. (Open.)

2. Refer to File 14 (Page 264).

Part II Listening & Speaking 2

I Listening

1. Listen to a passage concerning e-mails and fill in the blanks. Refer to Transcripts.

2. Jack is talking with Rose about his new computer. Listen to their conversation and complete the following table. Price Main Board CPU Hard disk Memory Sound card Monitor DVD-ROM 38

About 8500 Yuan MSI890 AMD Phenom II X4 WD 2TB Kingmax 4GB Creative SB X-Fi Titanium LG E2350 LED Acer 32X Display card Modem II

Interpreting

Geforce 7150 Belkin F5D A

How to save an appendix as a document

(1) Open the file or folder which contains the appendix; (2) Click the icon with the right button of the mouse; (3) Select “Save As”;

(4) Select the place where you wish to save the document; (5) Key in the name of the document; (6) Click “Save”.

B

How to download a document

(1) Search for the document or information you want to download;

(2) Double-click the document or information with the right button of the mouse; (3) Double-click the icon of the document or the information; (4) Select “Open” or “Save”;

(5) Click the icon of download. The computer will inform/tell you by beeping when the

download is completed. Role Play 1) (Open.) 2) (Open.)

3) Refer to File 15(Page 265). 4) (Open.)

III

Part IV Supplementary Reading

Questions

1. The computers in the 1950s were large, very expensive, high-speed machines that

require trained operators as well as a special temperature-regulated facility to prevent overheating.

2. The microcomputer or personal computer has come to play a vital role in most office

workplaces because it’s affordable and cost-effective for PC users to share files and common peripherals such as printers, facsimile boards, modems, and scanners.

3. The most common method used to connect computers to a network is by means of

coaxial cables.

4. Modems permit two computers to communicate by telephone in order to access

databases, transmit files, upload, and download facsimile transmissions, and send and receive electronic mail.

5. Optical character recognition (OCR) software is needed to convert printed documents

into computer-readable files.

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Unit 12

Part I Lead-in (Open.)

Part II Listening & Speaking 1 I Listening

1. Listen to the following dialogue and fill in the blanks. Activity: Karaoke and dance Venue: Focus Club Price: RMB600 for a medium-sized room (covering the room, snacks, and fruits) Time: 9:00 of the same evening Guest Name: William Wang Guest Phone Number: 13030000288 2. 1) 2) 3)

Listen to a dialogue and fill in the blanks.

… 5:00 in the afternoon … a Sichuan restaurant … hot and spicy food. … Harry Potter and the Chamber of Secrets The Caravan … live band show

below.

3. Listen to five people talking about their after-work activities, and complete the chart

Speaker

Speaker 1 Speaker 2 Speaker 3 Speaker 4 Speaker 5

Activities

Play softball; go to the bar; work out in the gym; watch TV or play PS3.

Have night classes; take a stroll; meet friends for drinks.

Watch TV; do martial arts; stay home

Do grocery shopping or laundry on Sundays; get trashed on Saturdays; go to the gym

Do gardening in the summer; walk his dog in the park.

Practice 1

1. Interpret the following sentences. 1) A: Have you got any hobby? B: Yes, I am very fond of hiking and cycling... 2) A: What is your hobby?

B: I like collecting stamps and reading.

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