西餐厅服务用语(中英文)

Dressing (沙拉酱)

Thousand Island (1000Island) Italian Dressing

千岛汁
意大利汁


French DressingBlue Cheese Dressing

法汁
奶酪汁


VinaigretteOlive Oil

油醋汁
橄榄油


MayonnaiseHerb

蛋黄酱
香草


Cooking Time 时间


Rare Medium Rare

二成熟
三四成熟


Medium Medium well

五成
七成


Well Done

全熟

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食品烹饪方法


Cooking Method

煮放在摄氏
100度的开水中煮.
Boiled To cook in water at 100


红烧放在有盖的锅里慢慢的烧(干)
Stewed To cook in water or juice, slowly in closed dish


烩放在有盖的锅里,带水或汁慢慢的烧
Braised To cook slowly in covered pan


烘放在干热的炉中烘


Baked To cook in using dry heat

炸放在煮开的油中炸(很多的油)
Deep-fried To fry totally covered in oil or fat


煎放在小量的油中煎


Fried To cook in hot fat or oil

扒直接放在高热上或下中烤


Grilled To cook gravitated or over direct heat

煎放在没有油的锅中煮


Pan-fried To fry without oil or fat


卧(波) 放在没有烧开的热水(恒温)中煮
Poached To cook in water under controlled heat (not boiling water)


蒸放在蒸气中蒸


Steamed To cook by allowing steam to heat food

炒用少量的油,高热中炒
Sauteed To cook quickly in a little hot oil or fat


醺把食物放在烟中醺,带给食物一个特别的味道
Smoked To preserve and give a special taste to meat by hanging in
smoke

烧在烘箱中或明火中烤


Roast To cook by dry heat in an oven or over an open fire

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What can you say when you greet the guest

当问候客人时你可以说些什么


Good Morning /Afternoon / Evening

早上好、下午好、晚上好


How are you?

您好吗？


We haven’t seen you for long time.

很久不见了。


Where have you been?

您去哪里了？


You look great.

您看上去棒及了。


Courtesy Words

礼貌及礼貌用语


-Please请
-Thank you谢谢
-May I …我可以
-Excuse me / I am sorry对不起
-I am glad to …我很愿意
-It is my pleasure to …我的容幸

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We should be always courteous and friendly to our guest. Here are

some examples.

我们应该时刻对客人保持礼貌及友善。以下为一些例句


When a guest say’s “Thank You”
You always reply

当客人答谢你时


-You are welcome
-With pleasure
-It’s my pleasure


If you need to interrupt a guest, Say

当你需要打断客人时


-Excuse me, Sir / Madam
-I am sorry to disturb you

If you didn’t hear what the g

uest said

没听清楚客人的话时


-Pardon me
-Would you please repeat
-I am sorry
When a guest asks you to doing something, avoid do it without any answer, always say

当客人要求你做某事时，应先回应客人


-Yes, I will be right back
-Yes, I will bring it for you

When you want to clear the guest table / plates

当你要帮客人收盘子或清理桌面时


-May I take the plate
-May I clear the table

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The Simple Restaurant Dialogue

简单餐厅对话


Taking a Breakfast Order

Waiter: Good Morning Sir, How are you doing this Morning
Guest : Good, thank you.
Waiter: My name is Jason, I will be your waiter this Morning.
Are you ready to order?
Guest : Yes, I would like to have American breakfast.
Waiter: What kind of fresh juice or fruit would you like?
Guest: I would like some orange juice.
Waiter: How would you like your eggs, Sir?
Guest: Fried eggs, over easy.
Waiter: Would you like your eggs served with ham, bacon or sausage?
Guest: Bacon please.
Waiter: What would you like to drink
Guest: Coffee please.
Waiter: Sure, would you like to have anything else?
Guest: No thanks.
Waiter: May I repeat your order?
Guest: Yes, please
Waiter: You have ordered …
…
Guest: That all right
Waiter: Thank you Sir, I will be back soon to serve your order.

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Taking Food Order (if the guest decides to take a la carte)


Waiter: Excuse me Madam, May I take your order?
Guest : Sure, I would like grilled beef tenderloin.
Waiter: How would you like your beef to be cooked?
Guest : Medium.
Waiter: What sauce would you like?


Guest: Red wine sauce.
Waiter: Would you like to have an appetizer?
Guest: What is your soup of the day?
Waiter: Cream of mushroom.
Guest: I would like that, please.
Waiter: Would you like to have anything else?
Guest: No thank you, that’s all.
Waiter: May I repeat your order, Madam?
Guest: Yes, please.
Waiter: You have ordered ……
Guest: That’s all right
Waiter: Thank you Madam, I will be back soon to serve your order.

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Taking Beverage Order

Waiter: Good Evening Sir, Would you like to have some thing to drink before

you order your food?
Guest : Do you have fruit juice?
Waiter: Yes, we have freshly squeezed orange juice, watermelon juice, and

apple juice.
Guest : Watermelon juice please.
Waiter: Sure one watermelon juice, is there anything else you would like to

have?
Guest: No thank you.
Waiter: You are welcome, I’ll be right back to
serve you.


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Taking a Reservation 1



Hostess: Good Morning, Coffee Garden, Ala

n speaking, How may I help you?
Guest : How early do you open for Lunch?
Hostess: Our Lunch open from 11:30am, Madam.
Guest : Fine, I want to reserve a table for 4 at 12:30
Hostess: The reservation is for whom? Madam.
Guest: For me, I am Mrs. Woods.
Hostess: Could you please spell it for me? Mrs. Woods?
Guest: Is W-O-O-D-S.
Hostess: Would you prefer smoking or non-smoking area? Mrs. Woods.
Guest: Non-smoking please.
Hostess: Sure, Mrs. Woods. I have reserved a table in your name for 4 peoples
at 12:30am today in non-smoking area.
Guest: Very good, thank you.
Hostess: Thank you for calling Mrs. Woods. We are looking forward to seeing
you. Good-bye.

Taking a Reservation 2

Hostess: Good Morning, Coffee Garden, Alan speaking, How may I help you?
Guest : I want a table for 6:30 this Evening?
Hostess: I am sorry, Sir. All the tables are reserved until 7:30. Would 7:30 be
too late for you?
Guest : Yes, I am afraid so.
Hostess: May I suggest you to go to our Chinese Restaurant, Sir? They may
have a table available at 6:30 tonight.
Guest: Ok, I will try the chinese restaurant.

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Receiving the guest 1.

Hostess: Good evening, Sir
Guest : Good evening , My name is Carson, I have booked a table for two for 8pm
Hostess: Yes, Mr. Carson. That’s right, a table for two.
This way please, I will show you to your table.
Guest : Thank you.
Hostess: Will this table be all right for you Mr. Carson?
Guest: Yes, it is fine, thank you.
Hostess: Take a seat please. And this is the menu.
Guest: Thank you.

Receiving the guest 2.

Waiter: Good evening Sir and Madam
Guest : Good evening, Do you have a table for two.
Hostess: Certainly. Would you prefer a smoking or non-smoking table
Guest : Non-smoking please
Hostess: Sure, this way please.
How about this table?
Guest: That’s fine.
Hostess: Take a seat please.
Would you like to have buffet or a la carte?
Guest: A la carte
Hostess: Please have a look at the menu, I’ll be right back.
Guest: Thank you.
Hostess: You’re welcome.

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Useful Sentences

常用例句


-May I take your order

我现在可以帮您点菜吗？


-What kind of fruit would you like?

您喜欢吃什么水果？


-What would you like to drink?

您喜欢喝什么？


-How are you doing this morning?

您今天怎么样？


-May I have your name and room number please.
可以告诉我您的姓名和房间号吗?

-I’d like to reserve a table for three.
我要定张
3人台。


-We’ll arrange it for you.

我们将会给您
安排


-We will open from 6:00am -11:30pm
我们的营业时间是早
6点至晚
11点半

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-We look forward

to seeing you tonight.

我们期待您的到来


-How many people are there in your party?
您共有几人就餐?

-Would you come this way please.

请您这边走


-Will this table be all right?

这个位子行吗？


-Please take a look at the menu, I’ll be right back.

请先看一下菜单，我马上回来


-Do you have a reservation?

请问您有预定吗？


-Are you staying in our hotel?

您是住在我们饭店吗？


-Would you like to have some drink while waiting for your friend?

在您等朋友时要不要先喝点饮料？


-What would you like to order?

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您想点什么菜？


-We serve a different theme buffet dinner from Monday to Friday.

周一到周五，我们有不同主题的自助晚餐


-Do you like spicy food?

您喜欢麻辣口味吗？


-Would you like to try some Indian dishes?

您要偿偿印度菜吗？


-May I recommend some wine for you?

我可以为您介绍一些葡萄酒吗？


-That sounds interesting.

听起来不错。


-Our Beef Burger is served with French Fries and Salad.

我们的汉堡配薯条和沙拉。


-Would you like anything else?

你还需要什么吗？


-Just call me if you need help.

如果需要随时叫我。


-Would you like some wine to accompany your meal?

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用餐时要喝点葡萄酒吗？


-The Dinner buffet is RMB 200 + 15%service charge.
晚餐自助每位人民币
200加
15％的服务费。


-Would you like to sign it to your room.

您要把这的消费计在你的房帐上吗？


-Just a moment please.

请稍等


What should we check

那些项目应该询问


-Main course

主菜


-Item we recommended

推荐的菜


-The whole meal

整体用餐情况


-Any items which guest seems to dislike

看起来客人不喜欢的项目

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What to say

应该怎么说


-How is our…?
我们的…如何？


-How was your …?(finished)

您的…如何？（吃完的）


-Did you enjoy your steak?

您喜欢您的牛排吗？

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What not to say

不应说什么


-Is everything ok?

一切还好吗？


-Any
problem?

有问题吗？


-Any complaints

有投诉吗？


-Is it delicious?
这个好吃吗?

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