商务交际英语(1)第3次网上形成性考核答案与讲评

商务交际英语（1）形成性考核题

商务交际英语（1）第3次网上形成性考核答案与讲评

（Chapter 05-06）

I. True or False

Chapter 05 Writing Letter to Your Clients and Customers

(T) 01. In the block format of letter formats, all lines begin at left margin. (Chapter 5) (F) 02. Paragraphs in the modified block format are always indented. (Chapter 5)

(T) 03. The salutation and complimentary close are omitted in the simplified block format.

(Chapter 5) (F) 04. Each line in the envelope address is separated by one double space. (Chapter 5)

(F) 05. Use the indirect order for letters with a positive message. (Chapter 5)

(T) 06. In routine requests, the receiver views the main idea of the letter neutrally. (Chapter 5) (F) 07. All goodwill letters require supporting information. (Chapter 5)

(T) 08. In an order letter, some of the supporting information should be placed in tables. (Chapter 5)

(F) 09. A claim letter should be written in the indirect order when the sender asks for a refund. (Chapter 5)

(T) 10. A letter is a format that is common in the business world. (Chapter 5) (T) 11. The standard parts of a letter include a dateline, letter address, salutation, body,

complimentary close, writer’s name and title. (Chapter 5)

(F) 12. The three acceptable letter formats are called block, indented and simplified indented. (Chapter 5)

The three acceptable letter formats are called block, modified block and simplified block. (T)

(T) 13. Letters that contain a negative message are written in indirect order. (Chapter 5) (T) 14. Letters with a neutral or positive message are written in the direct order. (Chapter 5) (F) 15. When giving the negative message, the sender should avoid using positive language.

(Chapter 5)

Chapter 06 Planning Reports

(T) 01. The first step in writing a report is to identify the problem and the report’s objective.

(Chapter 6)

(F) 02. Identifying the scope of a report enables the report writer to determine how much money to

spend on gathering facts. (Chapter 6) (F) 03. When outlining an information report, the writer must always arrange the facts in

geographical order. (Chapter 6) (T) 04. A hypothesis is a possible cause or explanation for a problem. (Chapter 6)

(F) 05. When planning an analytical report, the author’s preliminary outline will probably be

identical to the one he will use to write his report. (Chapter 6) (T) 06. Primary research involves gathering fresh data. (Chapter 6)

(T) 07. Secondary research involves locate data that already been gathered and reported. (Chapter

6)

(T) 08. Data lead to conclusions, and conclusions lead to recommendations. (Chapter 6)

(T) 09. Use direct order when you expect your reader to be receptive to your report. (Chapter 6) (F) 10. An analytical report in direct order starts with the introduction, followed by findings, and

then the main idea. (Chapter 6) (T) 11. Manuscript reports usually are longer than memo or letter reports but not as long as formal

reports. (Chapter 6)

(F) 12. Informal reports have three main parts: the opening, the body and the findings. (Chapter 6) (F) 13. Formal reports usually are written in a personal style, using first-person pronouns such as I,

me, and you. (Chapter 6)

(T) 14. A formal report has three main divisions: preliminary parts, body, and supplementary parts.

(Chapter 6) (T) 15. A bibliography lists the sources of the information in a formal report. (Chapter 6)

II. Multiple Choices:

Chapter 05 Writing Letter to Your Clients and Customers

01. Which sentence is good opening for a response to a request for customer credit information?

(Chapter 5) Key C

A. We appreciate your confidence in our credit information. B. Thank you for requesting credit information on John Rogers. C. The credit information on John Rogers is enclosed.

D. We receive many requests for credit information each day.

02. When the receiver views the letter containing a neutral and positive message, the sender can use ______. (Chapter 5) A. direct order B. indirect order

C. direct-indirect order

D. indirect-direct order

03. When the receiver views the letter containing a negative message, the sender can use ______.

(Chapter 5) Key B A. direct order B. indirect order

C. direct-indirect order D. indirect-direct order

04. Which of the following is the standard part of a business letter? (Chapter 5)

A. Letter address.

B. Attention line.

C. Enclosure notation.

D. Postscript.

05. Which of the following is the standard part of a business letter? (Chapter 5)

A. Subject line.

B. Enclosure notation. C. Complimentary close.

Key C

Key A

Key A

D. Second-page heading.

06. Which of the following is the optional part of a business letter? (Chapter 5)

A. Dateline. B. Salutation. C. Body.

D. Postscript.

07. Which of the following is the optional part of a business letter? (Chapter 5)

A. Letter address.

B. Complimentary close. C. Attention line.

D. Writer’s name and title.

08. The acceptable letter formats are ______. (Chapter 5)

A. block format

B. modified block format C. simplified block format D. all of the above

09. Which of the following is NOT the step for planning letters that contain a neutral or positive

message? (Chapter 5) Key C A. To identify the letter’s objective and the main idea.

B. To determine its supporting information. C. To end the letter courteously.

D. To adjust the content for the receiver.

10. When giving the negative news, the sender must tell the receiver what could be done ______

what couldn’t be done. (Chapter 5) Key A A. rather than

B. other than C. more than D. less than

Key D

Key C

Key D

Chapter 06 Planning Reports

01. The styles of reports are ______. (Chapter 6)

A. formal

B. informal

C. formal or informal

D. informational and analytical

02. The purposes of reports are ______. (Chapter 6)

A. informational B. analytical

C. formal or informal D. informational and analytical

03. The possible formats of reports are ______. (Chapter 6)

A. memo reports B. letter reports

C. manuscript reports

Key D

Key D

Key C

D. all of the above

04. Data are composed of ______. (Chapter 6)

A. facts B. outlines C. conclusions

D. recommendations

05. Conclusions lead to ______. (Chapter 6)

A. facts B. data

C. recommendations

D. outlines

06. If the author expects the reader to respond favorably to his report, he uses ______. (Chapter 6)

A. direct order

Key A

Key C

Key A

B. indirect order

C. direct-indirect order

D. indirect-direct order

07. If the author expects the reader to respond unfavorably to his report or have to be persuaded,

he uses ______. (Chapter 6) Key B

A. direct order B. indirect order

C. direct-indirect order D. indirect-direct order

08. The parts of an informal report are ______. (Chapter 6)

A. the opening

B. the body C. the closing

D. all of the above

09. When the receiver of the report is outside the organization, the writer uses _____. (Chapter 6) Key A

A. letter report format

B. memo report format C. manuscript format D. formal report

10. When the receiver of the report is within the organization, the writer uses _____. (Chapter 6) Key B

A. letter report format B. memo report format

C. manuscript format D. formal report

Key D

本文来源：https://www.bwwdw.com/article/g32v.html