不合格品控制程序（中英文含表格）

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不合格品控制程序

NONCONFORMING PRODUCT CONTROL PROCEDURE

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修订 日期 2011/03/30 批准：

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不合格品控制程序

NONCONFORMING PRODUCT CONTROL PROCEDURE

1.purpose目的

为有效地杜绝不合格的物料、半成品及成品的误用、流出; 并对其予以恰当处理. To avoid nonconforming materials, semi-finished products and finished products from misuse and

Outflow, and dispose them properly.

2. scope范围

适用于不同阶段的产品及物料：如进料、制程、成品、库存及客户退货.

Applicable for material and products in different level: Incoming, process, finished goods, stock and customer returns.

3. Reference Document参考文件

4.1《MRB运作程序》 MRB operation procedure 4.2《记录管理程序》 Record control procedure

4.3《进料品质控制程序》 Incoming quality control procedure 4.4《过程质量控制程序》 Process quality control procedure 4.5《出货质量控制程序》 Outgoing quality control procedure

4.6《纠正与预防措施管理程序》 Corrective and preventive action management procedure

4.7《产品标识及追溯性管理程序》 Product identification and traceability

management procedure

4. Definition定义

5.1 合格：满足要求.

Conforming: Satisfy the requirement 5.2 不合格：未满足要求.

Nonconforming: Disatisfy the rewuirement.

5. Responsibility职责

6.1 品质部：负责对不合格原料及成品的检验判定及标识。

QA Dept.: Responsible for inspection, judgment and identification of nonconforming material and products.

6.2 生产部：负责对在线不合格物料及产品的隔离。

Production Dept.: Responsible for separation of nonconforming material or products in process.

6.3货仓部：负责对不合格物料及成品的隔离

Warehouse Dept.: Responsible for separation of nonconforming materials and finished products.

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6. General procedure一般程序

7. 1总则 General

7.1.1 本公司的不合格品的处理方式为：退货、暂允收货、返工、挑选使用、报废。

Disposal ways for nonconforming product are: reject, use as is, rework,

sorting and scrapped.

7.1.2经检验判定、标识与隔离的不合格品， 在未做适当处理决议前, 任何人不得领用或使用。

No one should use nonconforming material or products which were judged,

identified and separated unless there is a proper decision.

7.1.3不合格品之判定，应参照对应的检验规范或确认样品。

Decision on nonconforming products shall refer to the relevant inspection standard or approved sample.

7.1.4不合格品应该进行标识与隔离。

Nonconforming products must be identified and separated. 7.1.5经过返工/修理后的产品必须再次接受检验, 并保留检验记录.

Reworked and repaired products must be re-inspected and keep an inspection record. 7.2进料不合格品

Incoming Nonconforming Materials

7.2.1拒收不合格品需贴红色“IQC不合格标签”, 并放置在不合格品区域;

Rejected materials shall be stuck with a red “ IQC rejection label” and placed in nonconforming material area.

7.2.2检验员将不合格现象及判定结果记录于《来料检查报告》中，交品管部主管及经理审核;

Nonconforming phenomena and judgments are recorded in Incoming Inspection Report by inspector and send to supervisor and manager for approval. 7.2.3当不合格物料生产急需时，可通过MRB会议对物料进行评审, 其结果记录在《MRB报告》

中，具体参见《MRB运作程序》。

In case the nonconforming material is urgently used, a MRB meeting is held to review it. Result will record in MRB Report, the details refers to MRB Operation Procedure

7.2.4品质部分发《来料检查报告》, 通知物控部, 品质部同时将纠正及预防措施报告

分发给供应商，要求供应商回复改善对策。

Incoming Inspection Report is distributed by QA Dept to inform MC Dept and meanwhile issue Corrective and Preventive Action Request to supplier for improvement countermeasure.

7.2.5若物料退货，则MC根据IQC检验报告结果知会货仓退货，货仓开出《退货单》,

在供应商运回货物时，将该单要求供应商签名。

In case material is judged as RTV, MC inform warehouse to return according to the result of “IQC inspection report”. Warehouse issue a Material Return Slip and ask for a signature from supplier when return to supplier. 7.3制程不合格品

Nonconforming Products In Process

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7.3.1制程中发现不合格品时，发现者需报告给生产主管, 不合格品应用红色箱子进行隔离;

When nonconforming products found in process, the finder shall report to the production supervisor and these products shall be separated with red box. 7.3.2 PQC发现不合格品时，需将结果记录在《巡拉报告表》中，不合格品由生产车间

负 责改善.

PQC shall record the result in Line Monitoring Report When finding nonconforming products which shall be improved by production floor.

7.3.3生产中发现不合格品是因为原材料的原因而导致的，由生产单位填写《原物料

异常报告表》经品质部QA核实，交IQC/ MC/采购部共同处理.

An Abnormal Materials Report shall be issued by production and checked by QA When found nonconforming products caused by raw materials, and IQC/MC/Purchasing will handle it together.

7.4成品不合格品

Finished Nonconforming Products

7.4.1 QA人员将不合格品记录在检查报告中并要求生产车间返工，返工后交QA重验，直至合格为止。

QA inspector will record nonconforming products in QA Outgoing Inspection Report and request production to rework them. The reworked products will be rechecked until they are all conforming.

7.5库存不合格品

Nonconforming Products In Stock

7.5.1库存原物料/半成品及成品若经重检不合格将按7.2 / 7.3 / 7. 4处理。

In case the re-inspection of the raw material, semi-finished products and finished products in stock failed. Nonconforming material or products will be disposed according to 7.2/7.3/7.4.

7.6 顾客退货不合格品

Nonconforming Products Returned by Customer

7.6.1客服部在收到顾客退货或投诉时，应立即交品质部;

CS Dept. shall hand over the returned products or complaint from customer

to QA Dept. as soon as they get.

7.6.2品质部立即反馈给责任单位, 要求其分析原因, 实施纠正措施, 品质部确认改

善效果。

QA Dept. shall feedback to responsible Dept. immediately and request for

cause

analysis, implementing corrective actions. QA Dept. will confirm the

improvement effect.

7.6.3 顾客抱怨的纠正与预防，应由品质部负责, 见附件《客户投诉报告》。

QA Dept is responsible for correction and prevention for customer

complaint. See attached Customer Complaint Report.

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7.6.4顾客退回的不合格品，由货仓负责点收并通知AE，需挑选、返工或报废时，由

责任单位

负责处理，品质部QA跟踪返工效果。

Warehouse is responsible for counting and receiving nonconforming

products returned by customer and informs relevant AE. In case these products need to sort, rework or scrap, the responsible Dept. shall handle them and QA shall follow up the rework effect. 7.6.5不合格品返工、分拣后且经由生产部全检完毕后，立即通知品质部安排优先抽检，以避

免和其它产品相混淆。

Production Dept. shall 100% check the reworked and sorted nonconforming products then informs QA Dept. arranging a priority inspection to avoid mix with other production.

7.6.6当品质部与客服部就产品判定有争议时, 由品质部、客服部一澄清问题点并做出

结论，必要时由公司高层作最后决议。

In case judgments form QA is different with CS Dept., QA Dept. and CS Dept. shall clarify the issue together then make a conclusion，the decision will be made by the top management if necessary.

7.7纠正与预防措施

Corrective and Preventive Actions

7.7.1 不合格品的纠正与预防措施参考《纠正与预防措施管理程序》

Corrective and preventive action for nonconforming products refer to Corrective and Preventive Action Management Procedure.

8. 附件

8.1 《原物料异常报告表》 Abnormal Materials Report 8.2 《退货单》 Material Return Slip 8.3 《客户投诉报告》 Customer Complaint Report 8.4 《 培训表格 》 Training Form

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附件8.1原物料异常报告表

Attachment 8.1: Abnormal Materials Report

原物料异常报告表

ABNORMAL MATERIALS REPORT (AMR) NO. 生产单号 PO NO 物料名称MATERIAL NAME 规格 SPECIFICATION 颜色COLOR 供应商SUPPLIER 生产车间SUBCONTRACTOR 物 控 ＭＣ 跟 单 ＡＥ 品质部 ＱＣ ＴＯ: 采 购PURCHASE DEPT 车 间SEWING DEPT 包装部PACKING DEP 货 仓 WH 责任人Responsibility： 异常物料描述／PROBLEM DESCRIPTION: 确认结果／RESULT: Ａ接受/ACCEPTED囗Ｂ不接受／REJECTED囗Ｃ选用／SELECTED囗Ｄ待决/HOLDED囗 制表／PREPARED BY: 日期／DATE: 审批／APPROVED BY: 日期/DATE:

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附件 8.2退货单

Attachment 8.2:Material Return Slip

退货单

Material Return slip

No.:________________

供应商名称Supplier Name:_____________ 日期

Date:________________ PO号 PO NO. 规格 Spec. 品名 Name 颜色 Color 收货 收货 退货 订单 数量 日期 数量 数量 Accepted Accepted Returned Quantity quantity date quality 单位 Unit 生产 单号 Production code 退货原因: Return reason: 供应商签名: 仓库主管: 审批： Supplier signature:____________ Warehouse SVR:__________ Approved by:__________

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附件8.3客户投诉报告

Attachment 8.3:Customer Complaint Report

编号No.:客户投诉报告 Customer Complaint report客户Customer Name:产品描述Product Description:生产单号Productin Code:日期Date:出货数量Quantity shipped:不良数量Quantity Fail:问题描述 Complaint Description:原因分析 Analysis: 纠正与预防措施 Corrective and Preventive Actions:负责人Responsibility Person实施日期Due Date纠正与预防措施确认Corrective and Preventive Actions Verification:确认人Verifier:准备 Prepared By :日期 Date:批准 Approved By :日期 Date:日期Date:

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附件8.4培训表格

Attachment 8.4:Training Form

Employee name 职工姓名 Badge No. 员工编号 Trained by 讲师 Date 日期 Employee signature 职工签名

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