礼宾部常用英语及情景对话（中英文）

重要词汇 礼宾部 Concierge

行李生 Bell man / Bell boy 门童 Doorman

行李 Luggage / Baggage 行李架 Luggage rack

行李存放处 Luggage Depository 行李车 Baggage trolley 司机 Driver 导游 Tour guide 电梯 Elevator 洗手间 Toilet 机场 Airport

火车站 Railway station 商场 Shopping center 超市 Super market 小费 Tip 雨伞 Umbrella

接机服务 Pick-up service / Limousine service 行李寄存 Check baggage 叫早服务 Morning call 贵重物品 Valuables 易碎物品 Fragile objects 自助早餐 Buffet breakfast 往前直走 Straight on

常用词汇

五星级酒店Five-star hotel 前厅部 Front office department 总台 Reception / Front desk 总机 Operator / Service center 商务中心 Business center 票务 Ticket service 游泳池 Swimming pool 西餐厅 Western restaurant 中餐厅 Chinese restaurant

大堂吧 Lobby lounge / 医务室 Clinic Room 桑拿 Sauna / 按摩 Massage / 美容厅 Beauty salon

多功能厅 / 会议室 Powerlong Multi-Function Hall / Meeting room

停车场 Parking lot

总经理 General manager / 经理 Manager 大堂副理 Assistant manager [AM]

宾客关系主任 Guest relation officer [GRO] 主管 Director / 领班 Supervisor 楼层服务员 Room boy / Room waiter

总台接待 Receptionist / 维修人员 Repairman 换钱change money 明信片postcard 洗衣袋Laundry bag

小心轻放Handle with Care / 请勿倒立Keep Top Side Up

常用句子

Are these your baggage? 这些是您的行李吗？ Is this everything, sir？ 这是全部东西吗，先生？

May I take them for you? / Let me help you with your luggage.

我来帮您拿好吗？ / 让我来帮您拿吧。 I hope I'm not disturbing you. 我希望没有打扰您。

Just a moment, madam. I'll bring them to you right away. 等一会儿，夫人。我马上送来。

The bellboy will show you to your room, sir. 先生，行李生会送您到房间的。 Here is your room key. 给您房间钥匙。

You may[can] leave your luggage in the Concierge. 您可以把行李放在礼宾部。

Would you like to check your luggage here? 您要寄存行李吗？

Don’t worry, your luggage will be sent up at once. 别担心，您的行李很快就会送上去的。

When you check out, please call NO.71 and we’ll help you with your luggage immediately.

如果您要退房，请致电71，我们将马上帮您运送行李。

May I know your room number? / What's your room number, please?

您能告诉我您的房间号吗？

May I have a look at your room card? 我可以看一下您的房卡吗？

Do you mind if I put your luggage at here? 我把您的行李放在这里好吗？ Please sign your name here. 请您在这里签名。

Would you like me to call a taxi for you? / Would you want a taxi?

你需要我为你叫一辆出租车吗？ / 需要出租车吗？ About 40 minutes by texi from here to Airport. 从这里到机场大概需要40分钟。

I'm sorry to have kept you waiting ./Sorry to have kept you waiting 对不起让你久等了。

Would you tell me your phone number? 您能告诉我您的电话号码吗？

After you, please．/ You first, please. 你先请。

This way, please 这边请。

Is there anything else I can do for you？ 您还有什么事要我做吗？

I see what your mean. 我了解你的意思。

I’ll send the luggage up by another lift. 我乘另一部电梯把行李送上去。 Here we are, sir, room 2205 先生，2205房到了。 情景对话 1，客人在门口时

A car pulls up in front of Donsen Hotel and a doorman goes forward to meet the Mr Steven，opening the door of the car for them.

汽车停在了东胜大厦门口，门童上前为Steven先生开车门。 场景一：

Doorman[D]: Good evening, sir and madam．Welcome to our hotel．

门童[D]：晚上好。欢迎光临！ Mr Steven[S]： Good evening． Steven先生[S]：晚上好。

[D] Excuse me, sir． So you have got altogether four pieces of luggage？

D：对不起先生，您一共带了4件行李是吗？ [S] Yes.

[D] Ok．Leave it to me, sir. I’ll take care of your luggage.

D：好的，让我帮您拿吧，我会照看好行李的。

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