剑桥商务英语BEC中级写作讲义

剑桥商务英语BEC中级写作讲义

BEC中级写作电子讲义

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第一讲 BEC写作概述

本课程安排简介

写作共6次课，第1次讲概述。

BEC写作简介：

1 写作目的与要求

1 Can make notes that are useful to both him/herself and to colleagues.

2 Can write most letters he/she is likely to be asked to do; such errors as occur will not prevent understanding of the message. 3 Can write a simple report.

写作考试共进行45分钟，占总成绩的25%，小作文占10分，大作文占20分。 更多的报名信息和成绩查询方法请上网了解：www.neea.edu.cn 教育部考试中心

2 测试范围与选材

1、身份介绍 (Personal Identification)

2、 工作环境与日常事务 (The office，general business，environment and routine)

3、接待与闲暇活动 (Entertainment of clients，free time，relationships with colleagues and clients)

4、商务旅行 (Travel) 5、健康 (Health)

6、购买与销售 (Buying and selling)

7、公司结构、系统及程序 (Company structures，systems，processes) 8、产品与服务 (Products and services) 9、成果与成就 (Results and achievements)

其外，还会涉及其他的一般商务话题（Business issues）。

3 测试题型分析

剑桥商务英语BEC中级写作讲义

An Overview of BEC Vantage Writing PART Functions/Communicative Task 1 Business Correspondence: Rubric only (plus layout of Note, message, memo or Neutral/ e.g. giving for instructions, output text type) comments, information, e-mail (40-50 words) informal explaining a development, asking requesting Input Response Register agreeing to requests 2 Correspondence: reassuring, complaining Report: describing, summarising Proposal: describing, One or more pieces of input Business correspondence Neutral/ business (medium may be letter, fax formal (medium or e-mail) or short report correspondence internal e.g. explaining, apologising, from: may be letter, fax or e-mail), or proposal (medium may communication be memo or e-mail) (medium may be note, (120-140 words) memo, or e-mail), notice, advert, graphs, chart, etc. summarising, (plus layout if output is fax recommending, persuading or e-mail) 题型： 1．商务便条类； 2．商务便函类；3．商务书信类；4. 商务报告类

注意：BEC不是单纯的英语考试，也不是考察商务知识。 对策：学习、模仿高水平的论文

例题解析：

? You work for a company which produces laser printers．You are visiting another

company，Softcell, to buy some computer software for your department．They have expressed an interest in your company‘s printers and you would like to take twenty brochures and three sample printers with you．

相关词汇：laser, inkjet, projector (Barco), photocopier (Xerox), fax machine, scanner, computer, monitor

相关词汇：company literature; brochure; leaflet; flyer; white book; data sheet; prospectus

? Write a short note to Mr. Jim Asano，the Sales Manager．

? Asking for his permission to take these items． ? Explaining why you want them．

? Mentioning the time and date when you want to collect them． Write 40-50 words on your Answer Sheet.

剑桥商务英语BEC中级写作讲义

便函便条类题目的结构 Input: situation description Task: memo, note, email content points

Write: internal message (40-50 words)

注意：格式；发挥部分要确切

评分标准

BEC写作评分方法

级别

5

全部完成答题要求

? 所有内容点都已包括在内并在答题要求允

许的情况下加以发挥

? 语言规范、自然；错误最少，均属小错。 ? 多样化的语言结构和丰富的词汇量。 ? 组织效果好，注意前后呼应。 ? 语域和格式完全适当。 给读者的印象极佳。 4

较好的完成答题要求

? 所有内容点都处理得不错。

? 大体准确；运用复杂语言时有错误。 ? 结构合理，用词准确。

? 大体上组织较好，注意逻辑关系。 ? 语域和格式总体来说适当。 给读者的印象良好。 3

尚能达到答题要求

? 所有的主要内容点已包括进去，遗漏了一

些次要的内容。

? 出现一些错误，但不妨碍交流。 ? 结构和词汇掌握范围适度。 ? 组织和安排总的来说令人满意。

? 语域和格式尚可，虽然并不完全成功。 给读者的印象较好。 2

不能完全达到答题要求

? 遗漏了一些主要的内容点或者处理得不充

分，可能有些不切题。

? 有时错误影响清楚交流，错误较多，使读

者感到迷惑。

? 结构、词汇掌握范围有限。

? 内容条理不清、不连贯，造成理解困难。 ? 语域和格式不适当。 给读者的印象不佳。

第一部分分

数

9或10分

7或8分

5或6分

3或4分

剑桥商务英语BEC中级写作讲义

1

0

未能达到答题要求

? 显著的内容遗漏/或大量内容不相关，可能

由于对题目要求的误解。

? 严重不规范，经常出现基本错误。 ? 题目要求的结构和词汇几乎没有提到。 ? 缺乏组织，造成交流失败。

? 几乎没有使用适当的语域和格式。 给读者的印象极差。 什么要求也没达到。字数少于所需字数的25%，或是完全不能辨认或是完全不切题。

1或2分

0分

注意：content; accuracy; conciseness

【例题】

? Christmas is coming. Your company is going to hold the annual Christmas party. As the

secretary of the general manager, you help arrange the preparation for it. ? Write a memo to all employees.

? Announcing the planned party. ? Welcoming all employees to join it. ? Introducing the programs of it.

? Mention the time and place that it takes place. ? Write 40—50 words on your Answer Sheet．

商务书信类

这一题型要求考生根据所提供的短文，如书信、传真、便函、留言条(电话留言条)等，起草一封书信，字数要求达到120—140词左右。 题目结构：

Input: 1 situation description 2 task

3 target reader

Reading: texts in note, letter, fax, memo + content points (handwritten notes; second letter) Write: business letter (120-140 words) 注意英美拼写问题 【例题】

? You have organised a production conference for your company which will be held on 10

October 2005. The following is the letter of confirmation you received from the Conference Centre.

? Read the letter and fax below, which gives details of the conference.

? Then, using all information from the fax, write your letter to John Smith at the Nuffield

Conference Centre, explaining the changes to the arrangements. ? Do not include postal addresses.

? Write 120-140 words on separate sheet.

剑桥商务英语BEC中级写作讲义

Dear Conference Organiser, I am writing to confirm the arrangements for the conference. DATE AND TIME: 10th October-10 a.m. to 5 p.m. NUMBER OF GUESTS: 50 ROOMS RESERVED 10 a. m. to 12: 30 p.m. CONFERENCE HALL 3 2 p.m. to 5 p.m. SEMINAR ROOMS 1, 2, and 3 CATERING: Coffee--11 a.m. to 11:30 a.m. Lunch-12:30p.m. to 2p.m. Conference Centre Restaurant Tea-4 p.m. We look forward to welcoming your company to the Nuffield Conference Centre. Yours faithfully, John Smith

Today your Production Manager has sent you the fax below with changes he would like to make to the conference arrangements FAX I‘m afraid we have to make some last-minute changes to the arrangements for our production conference. 1. Ten more guests have accepted. 2. The President wants only one hour for lunch, and just a simple buffet-not seated in the restaurant. The Conference Speaker（Tom Moors）can‘t come until 2 pm. So he will give his presentation in the afternoon. Can we move the seminars to the morning? Sorry about this! Sam

注意：1 不要跑题 2 适当发挥 3 目标读者 4 不要抄袭 三种对策： a 换句型

e.g. This rule applies in every case. There are no exceptions to the rule. (肯定句变否定句)

剑桥商务英语BEC中级写作讲义

b 换同义词

e.g. The arguments put forward by these two authors are nearly the same. ．．．．．．The views expressed by the two writers are almost identical. ．．．．．．c 改词性

e.g. The English language has had a major impact on developing other world languages.

Other world languages have been greatly affected by the English language in their developments.

商务报告类

【例题】

? You recently attended a one-day course on office management. Below is the course

programme, with the comments you wrote on it.

? Write a short report about the course for your Manager. Include all your comments and say

whether your company should send other staff on this course. Write 120-140 words. ? Write on your Answer Sheet. Do not write in capital letters. good, practical… very general, nothing new OFFICE MANAGEMENT SEMINAR Field House, London 26 May 1999 PROGRAMME 9.00-10.45 Managing people and developing productive Working relationships 10.45-11.00 11.00-12.45 12.45-1.30 1.30-3.15 3.15-3.30 3.30-5.00 Coffee Planning the day, work-flow, prioritising Lunch Problem-solving and decision-making Tea Staff appraisal and staff development useful ideas fell asleep! too short to meet people Recommend? 剑桥商务英语BEC中级写作讲义

第二讲 BEC写作的语言、语法、组织和文体

评分标准： 级别

第一部分分

第二部分分

5

全部完成答题要求

? 所有内容点都已包括在内并在答题要求允

许的情况下加以发挥

? 语言规范、自然；错误最少，均属小错。 ? 多样化的语言结构和丰富的词汇量。 ? 组织效果好，注意前后呼应。 ? 语域和格式完全适当。 给读者的印象极佳。 4

较好的完成答题要求

? 所有内容点都处理得不错。

? 大体准确；运用复杂语言时有错误。 ? 结构合理，用词准确。

? 大体上组织较好，注意逻辑关系。 ? 语域和格式总体来说适当。 给读者的印象良好。 3

尚能达到答题要求

? 所有的主要内容点已包括进去，遗漏了一

些次要的内容。

? 出现一些错误，但不妨碍交流。 ? 结构和词汇掌握范围适度。 ? 组织和安排总的来说令人满意。

? 语域和格式尚可，虽然并不完全成功。 给读者的印象较好。 2

不能完全达到答题要求

? 遗漏了一些主要的内容点或者处理得不充

分，可能有些不切题。

? 有时错误影响清楚交流，错误较多，使读

者感到迷惑。

? 结构、词汇掌握范围有限。

? 内容条理不清、不连贯，造成理解困难。 ? 语域和格式不适当。 给读者的印象不佳。 1

未能达到答题要求

? 显著的内容遗漏/或大量内容不相关，可能

由于对题目要求的误解。

数

9或10分 7或8分 5或6分 3或4分 1或2分 数

18或20分

14或16分

10或12分

6或8分

2或4分

剑桥商务英语BEC中级写作讲义

0

? 严重不规范，经常出现基本错误。 ? 题目要求的结构和词汇几乎没有提到。 ? 缺乏组织，造成交流失败。

? 几乎没有使用适当的语域和格式。 给读者的印象极差。 什么要求也没达到。字数少于所需字数的25%，或是完全不能辨认或是完全不切题。

0分 0分

评分五个方面：

1 content 2 language

3 structure & vocabulary 4 organisation

展开论述上面的5个方面 1 内容的完整性 2 语言 6C原则

1．准确(correctness)

包括四层意义，即阅读人能理解、接受的英语水平；使用精确措词，传达准确信息；正确地使用语法和标点符号；拼写正确。 (1)恰当的语言风格 请比较下面两组例词： Formal approximately inquire ascertain obtain assist participate construct purchase contribute sufficient difficult utilize Informal About Ask find out receive help share build buy give enough hard use

(2)准确的措词和信息

下面列出的是一系列极易混淆的单词及词组，请注意区分： a lot / allot

all right / alright cannot / can not

different from / different than

剑桥商务英语BEC中级写作讲义

. due to / because of effect / affect fewer / less lie / lay

principal / principle that /which

their / them / they' re wait for / wait on who / whom

(3)正确的语法和标点符号 (4)正确的拼写

2．清楚(Clarity)

(1)逻辑布局(Logical Organization) 常用的逻辑布局方法包括： ①因果关系(Cause & Effect)

②时间顺序(Chronological Development) ③序列顺序(Sequential Development) ④比较(Comparison)

⑤一般到特殊(From General to Specific) ⑥特殊到一般(From Specific to General)

(2)合理构架句群与段落(Well-Written Sentences & Paragraphs) 例句：

修改前: Marshall Corporation was founded forty years ago, and it now has branch offices in four states, and it employs nearly 400 individuals.

修改后: Marshall Corporation was founded forty years ago. With branch offices in four states, it now employs nearly 400 individuals.

(3)统一性与一致性(Unity and Coherence)

(4)强调(Emphasis) ①位置 ②重复 ③数量 ④技巧

(5) 将句中关系紧密的词尽量靠近。 比较下面三对句子：

A. They bought a bicycle in Beijing in a small shop which costs $ 25.00. They bought a bicycle for $25.00 in a small shop in Beijing.

B. He was warned not to drink water even in a restaurant which had not been boiled.

剑桥商务英语BEC中级写作讲义

He was warned not to drink water which had not been boiled. C. Those who work rapidly get ill in these conditions. Those who work in these conditions rapidly get ill.

(6) 避免在同一个句子中使用意义不同的同一个字。 We shall take a firm line with the firm． We shall take a strong line with the film．

3．简洁(Conciseness)

A. We have begun to export our machine to countries abroad. We have begun to export our machines. B. In the event that you speak to Mr. Wood in regard to production, ask him to give consideration to the delivery schedule. If you speak to Mr. Wood about production, ask him to consider the delivery schedule. C .We require furniture which is of the new type. We require new-type furniture.

(1) 使用简洁的语言(Use simple language)

尽量使用 避免使用 please will you be good enough to prefer express a preference for because for the reason that

(2) 少用陈词滥调(Omit trite expressions) as the case may be

it has come to my attention at an early age

avail yourself of this opportunity previous to crack of dawn

pursuant to your request take the liberty to due to the fact that

thanking you in advance enclosed herein this is to inform you under separate cover with kindest regards I wish to state

(3) 避免冗长的表达方式和不必要的重复(avoid wordy expressions & unnecessary repetition)。

Wordy Concise

剑桥商务英语BEC中级写作讲义

1. We would like to please 2. For the month of August for August 3. Pursuant to the end of this week now 4. A long period of time a long time 5. At this time now 6. Is at this time is 7. The weight was higher than the weight was greater than 8. I expected it to be expected 9. During the year of 1995 during 1995 10. For the development of for developing 11. In the city of Dallas in Dallas 12. The problem was that the car would not the car would not start start

13. Square in shape square 14. in accordance with your request you requested 15. Sign on the front of this form sign this form 16. During the time that while 17. Consensus of opinion we agree 18. Remember the fact that remember 19, Held a meeting met 20. this is the situation at this time now

(4)删改无关紧要的成份(Remove unneeded facts) A. It should be noted that this is the best we can do, B. For your information we enclose a catalogue. C. Please be advised that we have received your invoice. 1. as soon as possible by July 10

2. as you indicated in your letter as you indicated 3. at all times always 4. at this time now 5. continue to utilize the old form until start using the new form on February such time as the new form is available 6. despite the fact that despite 7. for the month of April for April 8. for obvious reason that because 9. I would ask that you please I0. in conjunction with with 11. in the mere recent past recently 12. in the unlikely event that if

13. in the unlikely event that I am unable to if I am late, please delay the meeting be on time, please delay the meeting 14. in view of the fact that because 15. it will be greatly appreciated if you please 16. our production of the new product will production will begin on July 1

剑桥商务英语BEC中级写作讲义

commence on July 1

17. please be advised that we expect you to please review the contract review the enclosed contract

(5)多使用主动语态的句子结构以明确表达意思。

Payment of their accounts will be made by Johnsons next week． Johnsons will pay their accounts next week．

4．具体(Concreteness)

(1) 尽可能地提供明确、具体的信息。

A. These brakes can stop a car within a short distance.

These Goodson power brakes can stop a 2-ton car within 24 feet.

B. We hope the equipment will be delivered to our company as soon as possible. Please deliver the equipment to our company before next Friday. C. She is a fast typist.

She types at the fast rate of 85 words per minute. (2) 使用具体词汇

A. We have no hesitation in advising you… We advise you…

B. The preparation of new price scale is in hand. New price scales are being prepared this week.

C. Due to the unusual nature of the request,… As the request is unusual,…

a great deal of time, bad, large, good, small, around, old, convenient, young, little, majority, minority, most, less

5．完整(Completeness)

自查：谁(Who)? 什么(What)? 什么时候(When)? 在哪里(Where)? 为什么(Why)? 怎么样(How)?

6．礼貌(Courtesy)

例如：

Dear Mrs. Walters,

Because you delayed so long in your response, Model GSF is off stock. If you are interested, we have some similar models on hand

Yours truly,

修改：

Dear Mrs. Walters

If I had known your needs before May 20, I could have shipped Model GSP immediately. However, the spring sale drained our stock.

The Model GSK, a similar instrument, is in stock, and you could have it at the same price as

剑桥商务英语BEC中级写作讲义

the GSF. It normally sells for $10,000 more. we will ship it as soon as you give us the word.

Yours sincerely

(1) 使用礼貌友好的词汇 A. 说―Thank you\例如:

Thank you for your letter of yesterday. Thank you for your prompt reply.

Thank you for helping us in this respect. Thank you for your information.

(2)体谅对方的写作态度(You-Attitude)

Writer emphasis: We are shipping your order on Friday.

Reader emphasis: You will receive your order by Monday, October 10.

Writer emphasis: To reduce our costs, we are changing the billing system.

Reader emphasis: To provide you with clear records, we are changing our billing system.

Writer emphasis: I was pleased to hear that the project was completed. Reader emphasis: Congratulations on successfully completing the project

Writer emphasis: We regret that you closed your account with us a week ago. We believe that

people may come back to our bank again sooner or later since we have a good credit among our customers.

Reader emphasis: A week ago you closed your account with us. Whatever the reason, we are

pleased to have played some small part in your program. You are cordially invited to use our 'other services as occasion may require.

(3) 措辞得体(Appropriate Wording) a．避免采用消极性的词汇或句式 Negative Wording: The office is closed after four O'clock, Positive Wording: The office is open until four O'clock.

Negative Wording: When I received your complaint, I checked our records. Positive Wording: When I received your letter, I checked our records.

Negative Wording: Because you failed to connect the cable, the picture was blurred. Positive Wording: The picture was blurred because the V-2 cable was not connected to the

terminal.

Negative Wording: You did not read my recent letter. Positive Wording: Please refer to my June 10th letter.

Negative Wording: The Executive Board did not receive notification. Positive Wording: Several members of the Executive Board inquired about the time of our

剑桥商务英语BEC中级写作讲义

December meeting. Will you please send them a follow-up?

Negative Wording: Positive Wording:

Your letter was not clear.

I would appreciate an outline of our marketing differences that you mentioned in your October 14th letter.

b.有失礼貌的言词 We deny your claim We do not believe We are not sure We find it difficult to understand We expect We insist We are forced We take issue You forgot You neglected You failed to You misunderstood You must You should know

You do not have

complaint confusion contrary contrivance delinquent deny

disagreeable exasperate failure ignorance impatience incompetent incredible inexcusable inference

You are delinquent insincere

You insist that insinuate You did not say insulting Your ignoring intolerable Your credit refusal irresponsible Your recent complaint irritated Your failure to lack Your misunderstanding neglect Your neglectful attitude objection Your disregard for obnoxious Your insinuation offensive Your lack of communication unbelievable Your delinquent account uncooperative

(4)避免使用有性别歧视之嫌的词语 A．用―person‖代替第三人称单数。 例如:

Instead of: Please share this report with your supervisor. He will find it interesting. Say: Please share this report with your supervisor, who will find it interesting. B．有一些常用的商务英语词汇有性别歧视之嫌，应该稍加改变。 Instead of Say 剑桥商务英语BEC中级写作讲义

Businessman workmen Chairman Foremen Salesman Spokesman Stockboy Workman business person employees/worker chairperson supervisors sales representative / sales person spokesperson stock clerk employee / worker

(5) 及时答复(Timely Response)

例：We will examine your camera to determine the shutter-response problem and have it back to you within three weeks, if repairs axe needed, I will call you for approval to make the repairs.

例：Mr. Smith is out of the office until the end of the month. I am sure he will be able to provide you with all of the information you requested when he returns.

连贯和衔接

（一）连贯 (coherence) 常见连接词有： 1表示罗列增加 First, second, third,

First, then / next, after that / next, finally For one thing … for another…,

On (the) one hand…on the other hand,

Besides / what‘s more / in addition / furthermore / moreover / another / also, Especially / In particular,

2表示时间顺序

now, at present, recently,

after, afterwards, after that, after a while, in a few days, at first, in the beginning, to begin with, later, next, finally,

immediately, soon, suddenly, all of a sudden, at that moment, as soon as, the moment form now on, from then on, at the same time, meanwhile,

till, not…until, before, after, when, while, as during,

3表示解释说明

now, in addition, for example, for instance, in this case, moreover furthermore, in fact, actually

4表示转折关系

but, however, while, though, or, otherwise, on the contrary, on the other

剑桥商务英语BEC中级写作讲义

hand, in contrast, despite, in spite of, even though, except (for), instead, of course, after all,

5表示并列关系

or, and, also, too, not only … but also, as well as, both… and, either …or, neither …nor

6表示因果关系

because, because of, since, now that, as, thanks to…, due to…, therefore, as a result (of), otherwise, so…that, such…that

7表示条件关系

as (so) long as, on condition that, if, unless

8表示让步关系

though, although, as, even if, even though, whether …or…, however, whoever,

whatever, whichever, wherever, whenever, no matter how (who, what, which, where, when, whom)

9表示举例

for example, for instance, such as…, take… for example

10表示比较

be similar to, similarly, the same as, in contrast, compared with (to)…just like, just as,

11表示目的

for this reason,, for this purpose, so that, in order to, so as to,

12表示强调

in deed, in fact, surely, certainly, no doubt, without any doubt, truly, obviously, above all,

13表示概括归纳

in a word, in short, in brief, on the whole, generally speaking, in my opinion, as far as I know, As we all know, as has been stated, as I have shown, finally, at last, in summary, in conclusion,

（二）衔接 (cohesion)

1返指（referring back）

例：Davis opened a door. ―Here is your room. I am afraid it is a bit untidy.‖ He picked a dirty handkerchief off the floor and stuffed it in a drawer.

The keeper came loping softly up the lane with the dog padding at his heels and we watched them through the hedge as they went by.

I held her very close. My cheek was against hers.

例：The women were asked to leave. Some of them refused. The earthquake killed 24,000 people and insured 77,000.

剑桥商务英语BEC中级写作讲义

例：A man and a woman were struggling up the dune. The man wore shorts. The woman wore a print dress.

2预指（referring forward）

有多种方法可用来指代将要提及的事务。

例如：This chapter will follow the same pattern as the previous one. In the next chapter, we will examine this theory in detail. The overlap can be seen in the table below. 3省略（Ellipsis）

例如：They can distinguish finer detail than we can. 例如：They would stop if they could.

I never did go to Stratford, although I probably should have. 例如：I think we want it more than they do.

例如：At last he agreed to do what I asked him to.

文体： 非正式文体

Thanks for your letter. I got it 14 Sept. I‘ve sent a copy to comp HQ along with a memo re your financial situation. I‘ve set a meeting for 3 Oct at 11am to talk about another bank loan. So, please let us know if you can make it a.s.a.p.

But we might ask you a few things to do with your inc. and exp. before giving you a loan. Also I need to get in touch with the GM to okay it. Plus, we‘ll first have to think about the last time you didn‘t keep p with payments.

Anyway, in the mean time, you need to fill in this business plan. Bring it to the meeting with you.

正式文体

Thank you for your letter received 14 September 2002. A copy has been sent to the company headquarters in addition to a memorandum concerning your financial situation. A meeting has been scheduled for 3 October 2002 at 11am to discuss your request for a further bank loan. Therefore, please inform us of your availability for this meeting at the earliest opportunity.

However, a number of issues concerning your income and expenditure may be queried prior to a loan being granted. Furthermore the General Manager needs to be contacted in order to authorise bank loans of this nature. Moreover, your previous failure to meet payment arrangements will first have to be considered.

Nevertheless, in the interim you are required to complete the enclosed business plan, which should be brought to the meeting.

e.g. I‘m keen on British history

I am particularly interested in British history. e.g. I‘m sorry, I can‘t come.

剑桥商务英语BEC中级写作讲义

I regret to inform you that I will be unable to attend. 关于选词，见活页。 关于文体，还应该注意：

从来不要用And引导一个句子。 不需要括号 不要缩写 不要引用

不要one-word sentence.

不要使用口语谚语、不要使用比喻 不要使用修辞性的句子。

注意自己在题目中的身份

第三讲 商务便函与便条

审题：

Mr Smith, your boss, told you to ask Ms Liu to attend a sales presentation on a new product. Write a note to Ms Liu:

*saying who wants her to attend the sales presentation;

*informing her when and where the sales presentation will be held

有同学写成Mr Smith told me to ask who wants to attend

有同学写成 Please write a note to Ms Liu asking her to attend a sales presentation. 一定要把题目看清楚，再下笔写。

（一）商务便函

一般公司企业往往都印有按照自己公司风格的商业便函，请看下列例子： Memo To：(收信人) From:（发信人） Date:（日期） Subject:（事由） Message:（正文） 大企业往往拥有许多分支机构，其商务便函信笺就包含较多的内容，如： Memo To：(收信人) Company：(分公司) Dept：(部门) Location & Ext：(地址与分机号) From: Company： Dept Location & Ext: 剑桥商务英语BEC中级写作讲义

Subject: Message: Date:

商务便函一般由以下几个部分组成： 1、Memo： Memo是Memorandum缩写，因此也可以用Memorandum，此外还有Internal Memorandum和Interoffice Memorandum，其意思都是一样的。

2、To：这一标题后面应写收信人的姓名与职衔，姓名前可以用尊称或不用，如： To：Mr. John Smith，Sales Manager

3、From：这一标题后应写发信人的姓名与职衔：职衔可根据需要决定写或不写，但姓名前不要用尊称。

4、Date：日期的写法同书信里日期写法的要求完全一样，不要用数字来表示月份。 5、Subject：这一标题后是写事由的，即用一个或几个词汇简单概括便函的内容，以便查阅。事由必须简洁明了，不要用完整的句子，如：

Changes in Travel Advance Form Promotion of Staff Vacation Schedule

Participation in Training Programmes 6、Message

商务便函还可以根据实际需要在末尾增加发信人的姓名首字母、附件、副本抄送等。 例

SCHOOL OF ENGLISH FOR BUSINESS MEMORANDUM To: Mr. Kingswick, Course Coordinator From: Barnsby Campbel Date: 19 November, 1995 Subject: Lesson Plan for 28 November Lecture I intend to teach memo writing in my next lecture. I plan to cover the following plans: 1. Inside Address This is omitted in a memo. As internal communication the reason is obvious. 2. Greeting It is mere polite to put Mr., Mrs. or Ms before and the office after the name of the recipient You may sometimes address the readers as a group. 3. Subject This is a phrase to tell the reader what the memo is about. Sometimes only the phrase is given without the word Subject before it. 4. Body These should be short, less than 10 lines, and concentrate on only one paragraph one idea each: Sometimes for memos with three or more paragraphs, it is advisable to begin each with a heading in capital letters to tell what the paragraph is about. Another practice is numbering the paragraphs for easy reference later on. 剑桥商务英语BEC中级写作讲义

5. Carbon copy This is written as c.c. for short. As in a letter, it lists the persons who are also receiving the memo. 6. Signature Only the initial is needed, The office and name in print of the writer are omitted. In more casual memos there is no signature at all. Any thought on my notes? Anything to add? Let me know at tea break. c. c. Mr. P.L. Ducke, Training Officer

（二）商务便条

商务便条一般有四个组成部分：日期、称呼、正文、签名。一些公司有印好的便条笺。如:

剑桥商务英语BEC中级写作讲义

suggest eg suggest a holidy suggest that sb do sth

recommend

recommend recommend some articles recommend to sb (eg a friend)

recommend doing sth (eg putting another board up) recommend that sb do sth

[范文]

To: Anna Jay

Subject: Talk Next Friday

I would like to give the talk suggested by you and I think 9.30am, after the break, would be the perfect time.

Required equipment: - Overhead Project

- Flipchart with Pens

Please give me some information about the people participating.

Renate

剑桥商务英语BEC中级写作讲义

第四讲 商务信函（上）

与前面题型的共性

区别：值得注意的是，大作文本身的特性 1 读者不同 对内/对外 2 信息点数量 3/5 3 阅读量 小/大

4 字数要求 40-50 / 120-140

信函要求：

1、 研究收信人的兴趣所在 2、 采用恰当的语气

体谅对方的态度(You-Attitude) / 自我为中心的态度(I-Attitude or We-Attitude)。 3、语气自然真诚

请比较下面两组例句： Instead of I have pleasure in informing you．．． Say I am pleased to tell you／to say．．． 4、言简意赅

5、有礼有节，善解人意

礼貌用语，如your kind enquiry，your esteemed order，your valued custom 6、避免行文冗长

请比较下面两组例句: Instead of Say Please see that an enquiry is conducted to Please find out the reason. determine the reason. 7、避免陈词滥调

请比较下面的例句： OPENINGS Instead of Adverting to your favour Re (your letter) The writer, wished to acknowledge We are in receipt of We began to acknowledge We have to acknowledge We beg to inform you We beg to think you Your esteemed favour to hand Say Referring to your letter Or Thank you for your letter We have received We are writing to inform you We thank you We have received your letter 剑桥商务英语BEC中级写作讲义

Your letter to hand Yours to hand

ENDINGS Instead of The favour of your early reply will be obliged Assuring you‘d our best attention at all times We beg to remain We remain Awaiting the favours of your early reply MISCELLANEOUS Instead of as per idem., inst., prox., ult. if it is within our power it will be our constant aim. of even date only too pleased to per Please be good enough to advise us take an early opportunity yesterday' s date your communication your good self your favor yours of the 15th Under separate cover Say according to name the month if we can we shall try of today very glad to by please tell us act promptly Yesterday your letter, phone, message, etc. you your letter your letter of the 15th separately, or better still, by registered post, etc. Say I shall be glad to hear from you. Omit all these.

8、措词精确有力

（1）选用简单的词汇 请比较下面两组例子：

在书信中多使用单词而不是词组，在报告中词组应比单词使用频率高一些。 请比较下面两组例子： Instead of will you be good enough to in the near future at the present time come to a decision express a preference for Say please soon now decide prefer 剑桥商务英语BEC中级写作讲义

for the reason that because 前面的语言报告表述多，后面的语言书信表述多。

运用简明的语言表达观点。 请比较下面两组例子： Instead of Say Every consideration will be given to your Your request will be carefully considered. request. It gives us much pleasure to inform you.

（2）保持词语释义的一致性 避免出现一词多义 避免多词一义的错误 （3）用词准确

避免词义不清的表达方式，如considerable quantity，favourable price，appreciable rise。 （4）措词具体、形象

请比较下面两组例句： Instead of We have no hesitation in advising you. The preparation of new salary scales is in hand. 9.避免单调平乏

(1) 松散句与掉尾句 松散句 I have an interview as soon as I arrived. (2) 长句和短句 请看下面的段落：

We regret to have to complain that you have not yet delivered the goods ordered a month ago.（Medium）They are now urgently wanted. (Short) The customer for whom we ordered them threatens to cancel his older unless he receives the goods during next week. (Long) Please therefore arrange to deliver them at once. (Short) （3）语序变化

英语句子的正常语序是：主语+谓语+宾语。语序的变化可以起到强调作用。 请看下面的例句：

正常语序：I met your representative yesterday.

强调语序：Yesterday I met your representative. (强调yesterday) 还可以运用 It is／It was 引导的强调句式。

正常语序：We note with surprise the contents of your letter.

强调语序：It is with surprise that we note the contents of your letter. 10、全盘布局（LAY OUT）

(1) An opening paragraph referring to the promise made.

掉尾句 As soon as I arrived, I had an interview. Say We advise you. Now salary scales are being prepared. I am pleased to tell you (or to say). 剑桥商务英语BEC中级写作讲义

(2) A statement that the promise has not been kept. (3) That the delay is causing your inconvenience.

(4) A closing paragraph requesting completion without further delay. 11、重视开头和结尾段落 开头部分：

（1）开头部分要恰到好处。

（2）不要使用否定性的或不礼貌的词语。 （3）要从对方的角度出发体谅对方(You-Viewpoint)，而不能以自我为中心(1-Viewpoint)。 （4）开始句一定要切合正题，不要东拉西扯，重复对方明知的信息。

（5）起首段落不宜太长。

（6）起首段落要前后一致，保证连贯性。开始句最好提一下上一次联系的情况，显得自然。

结尾段落：

（1） 明确指出希望对方采取的行动。

（2） 如果对方不是行动的执行者，一定要指明动作的执行者是谁。 （3） 说明该行动的具体实施细则。 （4） 指明最后的期限。

（5） 赞赏对方，但除非对方曾为你做过什么，否则不要随便道谢。 （6） 避免使用消极性词汇。

（7） 如若需要，表明愿意提供帮助的态度。 （8） 结尾段落不宜过长。

12.检查

在签名之前，请参考下述问题，检查一下所写信函是否准确、恰当。 (1)布局是否合理?

(2)拼写是否正确?标点符号用得是否恰当? (3)是否包含所有要点?所传递的信息是否准确? (4)措辞是否简明、准确、礼貌? · (5)．语言是否自然、真诚?

(6)是否做到从对方角度出发，体谅对方?

(7)全文总基调是否合适?能否产生预期的效果?

(8)如果自己是收信人的话，是否愿意收到这样一封信?

如果所有的答案都是―Yes‖，那么就可以放心地签名寄送了。

总结常用句型:

Referring to previous contact:

Thank you for your letter of/dated …. With reference to Further to In reply to

Stating the reason for writing: I am writing to enquire about …

剑桥商务英语BEC中级写作讲义

to confirm that …

to apologise for/about… in reply to your … with reference to …

Ending a letter

If you have any further questions, please contact me on … I look forward to hearing from you soon.

in due course. in the near future.

注意考试当中的格式问题

题目分类：

1 订单类 handling order 2 询问类 enquiry and reply

3 投诉类 complaint and apology 4 告知变化类 notice of changes

5 邀请类 invitations （一）常用短语

称为 Dear ……/ 敬语 Yours……

Dear Sir or Madam----------Yours faithfully

Dear Mr./Mrs./Miss/Ms Smith---------Yours sincerely Dear John-----------Best wishes (私人关系比较亲密)

信的开头：

We are writing to enquire about …写信是询问关于…… We are writing in connection with … 写信是关于 ……

We are interested in … and we would like to know … 我们对……感兴趣……我们想知道 asking if …感谢（某日）询问是否……的来信

Thank you for your letter of (date), enquiring about …感谢（某日）询问有关……的来信 We have received your letter of (date), enclosing …感谢（某日）的来信以及随信寄来的…… concerning …我们已收到（某日）关于……的来信

如果写信的开头或者是信中要提到某件事情： with reference to… 关于…… further to … 继……之后 with regard to … 关于……

I am writing in connection with … 我写信是为了……

A point in your letter gives us great concern that …我们很关心您信中提到的…… Regarding … 关于……

剑桥商务英语BEC中级写作讲义

告知好消息

I am pleased to tell you that … 我很高兴的告诉你/通知你…… I am delighted to inform you …… I am happy to advise you …

We are pleased to inform you that

We have pleasure in informing you that We have the pleasure to apprise you of We have the honour to inform you that (of)

坏消息

I regret to tell you that … 很遗憾/很抱歉告诉你/通知你…… I am sorry to inform you … I am sorry to advise you that … We regret that … 我们很遗憾……

说明能做与不能做的事情

We are unable to … 我们不能…… We are able to … 我们能……

We have been forced to … 我们不得不…… 说明原因

This was owing to … 这是因为……(多半为坏消息) Due to … 这是由于 ……

As a result of … 这是……的结果 Because of … 这是因为……

请求采取行动，如果紧急的话，可以加上后面的词组 Please could you … as soon as possible 请你尽快……

We would be grateful if you could …without delay 如果你能尽快……，我们将不胜感激 We would appreciate it if you could … immediately… 如你能尽快…… 我们将不胜感激 道歉

We must apologize for … 我们必须为……表示我们的歉意 We apologize for … 我们必须为……道歉

We are extremely sorry for … 我们为……感到抱歉

询问信息

We would like to know about/if … 我们想了解有关……

Please could you give us further detail about … 请给我们更多有关……的信息

We would be grateful if you could let us know about/if … 如果能告诉我们有关……，我们将不胜感激

We would appreciate it if you could inform us about/if … 如果能告诉我们有关……，我们将不胜感激

轻度抱怨

剑桥商务英语BEC中级写作讲义

Unfortunately, 然后直接说不幸的事情发生了，比如，

Unfortunately, we have not yet received your payment, we would be grateful if you could make the payment soon.

提起注意（用在强烈抱怨中）

I should like to draw your attention to (the fact that) … 我想提请你们注意…… I should like to point out that … 我想指出……

I should like to remind you that … 我想提醒你们……

I hope that it is not necessary to remind you that …我希望没有必要提醒你们…… 警告

Unless… 除非……， 否则我们将不得不…… If … (not) …, we will be forced to … 如果……不……， 我们将不得不…….

（二）常用句型 普通结尾：

I look forward to receive your reply/order/products/etc. 期待收到你的答复，定单，产品等 Looking forward to hearing from you. 期待你的来信 提供消息类邮件的结尾

I hope that this information will help you. 期待这些消息会对你有所帮助。

Please contact me if you need any further information. 如果需要更多的信息，请你与我联系 Please do not hesitate to contact me if you are need any further information. 如果需要更多，请随时联系我

Please feel free to contact me if you have any further questions. 有什么问题，请有我联络。 Please let me know if you need any further information. 如果需要更多的信息，请告诉我。 道歉信结尾

Please accept our apologies once again. 请接受我们的歉意

We hope that this has not caused you any in convenience. 我们希望这不会给你造成不便。

私人商业信函，即关系比较非正式 开头：

Thank you for your letter/telephone call/telex/fax. 很感激你的来信/来电/电传/传真。 It was a pleasure to … (meet you at/on…) 很荣幸在…… 时间/地点与你见面。 It was good to …（see you again at/on…）很高兴在……时间/地点再次见到你。 (hear from you again) 很高兴再次收到你的来信。

It was a pity that … ( we did not have more time to talk at/on…) 很遗憾我们上次没有更多的时

间讨论……

I am sorry that … ( I missed you when you visited my office) 很遗憾你来我办公室时，我没能

见到你。

如果需要，可以在上述四个形式之后加上说过或者没有说过的话，

It was good to talk to you on the telephone today. I was sorry to hear that you had not been so well.

今天能够在电话里和你交谈，真是太好了。听说你病了，我很难过。（

剑桥商务英语BEC中级写作讲义

It was pity that I missed you when you visited my office last week. I would have liked to have

heard all your news. 很遗憾，上周你来我办公室时， 我没能见到你。 我很乐意听到有关你们的任何消息。

信件主体

要求提供消息：I was wondering if you could help me. 我不知道你是否能帮我。

提供消息：I thought you might be interested to hear that … 我想你可能会对……感兴趣。 抱怨：I am afraid we have a small problem. 恐怕我们有个问题

告知坏消息：I am afraid I have some bad news. 恐怕，有些坏消息。 结尾

I look forward to seeing you again next time I am in …我期待着下次我在…时，与你见面。 If ever you are in London, please give me a ring or call in. 来伦敦时，给我打电话或来我公司坐坐。

Please give my regard to Dianna Smith. 请替我向Dianna问好。

Please pass my best wishes to Mr. Lund. I hope that he has now recovered from the flu. 请向兰德先生问好。我希望他早日康复 例题 ? You are the owner of a clothing factory. A customer has sent you a letter summarising a

recent negotiation. You have written some notes on the letter. ? Write a 120 - 140 word reply to the buyer using the letter and your notes. ? Write on your Answer Sheet.

Mrs P Mirza Lahore Textiles 6 Ocean Road Lahore So are we! Dear Parveen

It was good to see you again last week and we are delighted that your silk blouses will be included in our winter catalogue.

As promised, listed below are the points agreed at the meeting. Which colours? 1. The contract is for the Sheba range of silk blouses in three colours. 2. You will grant us exclusive import rights for the blouses in the UK.

We agreed 4,000? 3. The quantity will be 5,000 pieces, with a further option of 3,000. 4. The price per piece will be $ 5.65 for the first 5,000. You will confirm the price for the optional 3,000 pieces. $ 5.25 for the option pieces 5. Payment will be by letter of credit.

6. The initial order will be ready ex factory by 1 August 1999.

剑桥商务英语BEC中级写作讲义

I trust you will find this in order. I look forward to your written confirmation in due course.

Not possible - 15th at the earliest Best regards

Stephanie powell Chief Purchaser

段落：平头式/缩进式

Block Version（ 平头式 ）

Dear Sir or Madam，

We welcome you the order above order. The prices you mentioned are old ones. The current prices should be 5% higher. However, we accept your order and wish to assure you that delivery will be made immediately we receive your L/C.

Our T-shirts and knitting wares enjoy favourable reception in the world market because of their fine quality and excellent craftsmanship. No wonder your customers have remarked favourably on our products. You may be sure that we shall do our best to maintain our reputation for quality and reliability.

We enclose a quotation for summer wares, such as bathing suits, all cotton vests and shall be pleased to receive further orders from you.

Yours faithfully， Edward White

范例2 Indented Version（ 缩行式 ）

October 30,2005 Messers Samson Ghadban Co., Ltd. 15 Horns Avenue, Tripoli Lebanon.

Dear Sir or Madam:

Thank you for replying so promptly to our enquiry for lightweight extinguishers and also for your offer to arrange a demonstration.

Our general manager and our office manager will both be able to meet Mr Burton at any time during the morning or afternoon of Thursday, November 10th. It would be helpful if Mr Burton would write or phone to let us know at what time we may expect him.

Yours faithfully, John Black

范文：

剑桥商务英语BEC中级写作讲义

Dear Stephanie,

Thank you for your letter of 1 March. We are delighted that the Sheba range will be in your catalogue.

There are, however, some small points which need clarifying.

? The Sheba range comes in six colours. Please look at the samples and confirm which three

colours you would like.

? You referred to the further option of 3,000 pieces. I thought we had agreed on 4,000. Please

confirm the correct figure.

? I can confirm the optional pieces will cost $ 5.25 each.

Unfortunately, due to a full order book, we are unable to deliver by 1.8.99. The earliest date would be 15.8.99. I hope this will be acceptable.

I look forward to hearing from you soon. Yours sincerely, Parveen Mirza 例题

? The company you work for is expanding rapidly and is looking for new premises. Your

Managing Director is interested in Waterside Industrial Park, and has asked you to write a letter to find out more information.

? Read Waterside Industrial Park‘s advertisement below, on which your Managing Director has

already made some notes.

? Then, using all your Managing Director‘s handwritten notes, write your letter to Rosemary

Brown at Waterside Industrial Park. ? Do not include postal addresses.

? Write 120-140 words on a separate sheet.

剑桥商务英语BEC中级写作讲义

Who would qualify? Which other firms are in the area? WATERSIDE INDUSTRIAL PARK Sizes? ? A variety of large and small units available. ? Financial help available for many companies moving to the area. ? Excellent road and rail links with all parts of the country. ? Skilled labour force for manufacturing or service sector business. Labour costs compared with other areas? For an information pack, please contact: Rosemary Brown Waterside Industrial Park Phone (11) 8008866 Fax (11) 323 6644 Ask for this

[范文] 22 July

Dear Mrs Brown

Subject: New Premises

With reference to your advertisement in the local newspaper, I would like to have more information about the above.

Could you tell us which other firms are in the area, and what are the sizes of the units available for rental.

Regarding the financial help mentioned, could you inform us who would qualify for it and how to apply.

Another point to clarify is the skilled labour costs compared with other areas.

Finally, we would be grateful if you could send us the information pack to our address. We look forward to hearing from you soon.

Yours sincerely Alya Maideen

常用句型：

I am writing to enquiry about … I am interested in your …

I would be very grateful if you could send me … I would like further information about …

剑桥商务英语BEC中级写作讲义

例题

Your Managing Director has asked you to reply to the letter below which is about a proposed educational visit to your company by a local school. He has written his comments on the letter.

SUNDSTROM TECHNICAL COLLEGE Re: Educational Visit Dear Mr. Takahashi,

Thank you for your recent letter accepting our request for an educational visit to your company. too many - 25 maximum

I have spoken to the students concerned as well as the teacher who will accompany them. They are a group of 35 students, aged between 17 and 18, and will be taking part in the visit as part of their careers development programme.

I would like to suggest Friday 10th December. The group will leave here at 9:00 am and should be with you by 9.45 am.

Monday of following week better – time’s fine

I understand the training officer is willing to give a talk to the students about the company‘s training programme. This will be of considerable value, and I wondered if it would be most effective at the beginning of the visit. Training officer not available until 11:30

Finally, would it be possible for the students to talk to some new employees in an informal ?question and answer‘ session?

No, sorry! Cannot release employees from duties. I would be grateful if you could inform me as to whether these proposals are suitable and would like to thank you once again for your co-operation with the scheme for ?School and Business Links‘.

Yours sincerely,

Please request to confirm arrangements by phone Mr Yamaguchi, Headteacher. ? ?

Write a letter (120 - 140 words) to the head teacher explaining the changes the Managing Director would like to make to the visit. Write on your Answer Sheet.

范文：

Dear Mr Yamaguchi,

Thank you for letter dated 27 July 2005, in which you put forward some suggestions for the proposed visit to our company.

There are, however, a few changes which I would like to make to your suggestions. * * * *

剑桥商务英语BEC中级写作讲义

In order to confirm the above arrangements, I suggest that we discuss these over the telephone at your earliest convenience.

I look forward to your early reply.

Your sincerely,

关于求职信 1 length

2 type/ handwritten 3 structure i the opening ii why them iii why you iv the ending

结尾例句：I look forward to discussing my application in more details with you at interview.

第五讲 商务信函（下）

投诉信结构： 投诉事由

详述事件/投诉理由 提出要求

常用句型：

Letters of complaint

I am writing to complain about … I am not satisfied with … I must therefore insist that … 例题

? You recently attended a one-day training course on health and safety. You were disappointed

with the course and you have decided to write a letter of complaint to the training company. ? Read the advertisement below, which gives details of the course. You have already made

some notes on the advertisement.

? Then, using all your handwritten notes, write your letter to Moira Geddings at GBG

Certification Services.

? Do not include postal addresses.

? Write 120-140 words on a separate sheet.

剑桥商务英语BEC中级写作讲义

GBG Certification Services Good for business, good for you. Regardless of whether you are in a manufacturing or service industry, you are required by law to operate your business in a manner which is safe and healthy for your workforce. Our courses will help you provide a safe and legally sound working environment for your staff. trainer was sick - Our one-day courses include: replacement poor Experienced and highly-qualified trainers pile of loose High-quality information packs photocopies! not true! Small groups (maximum 8 people) explain what was Price includes lunch and refreshments wrong with lunch All one-day courses run Monday-Friday from 9.30-17.00. For more information contact: started late Mora Geddings GBG House Summerfield Road Oxford OX8 4DN [范文]

Dear Mrs Geddings,

I write regarding a training course on health and safety which I attended 27 November.

When I booked this course, I chose your company as it came highly recommended and the courses seemed to be of a high standard. I was promised an experienced trainer but unfortunately he was sick and the replacement was not as good as expected. Regarding the information packs these were only a pile of loose photocopies, which was not promised. The class was supposed to be about 8 people but in mine there were about 15. Finally, I should make it clear that the class started 1 hour late, and the lunch that was served, was cold.

I am sure you can understand my disappointment. I would therefore be glad if you could investigate this matter.

I look forward to hearing from you. Yours sincerely, Lisa Kostevska Cabin Attendant 索赔：

剑桥商务英语BEC中级写作讲义

compensate, indemnify, refund, apologise

投诉信范文：

Dear Sir or Madam

I am writing to complain about your Tour 5210 to Mexico on 15 June.

The quality of the food in the hotels was terrible and everybody in our group was sick most of the time. I would like to remind you of the fact that your advertisement said ―superior hotels and fantastic food all the way‖.

We must insist, therefore, that you refund at least 10% of our money as compensation.

If we do not receive adequate compensation within 7 days, we will be forced to write to the local newspaper.

Yours faithfully

比较强烈投诉抗议信:

Dear Sir or Madam

I am writing about the heating unit you installed for us on 15 March last year.

Unfortunately, the heating system exploded on 12 January this year, and blew a large hole in the roof, thus resulting in a large damage to both our workshop and stocks.

I should like to remind you that we wrote to you on 9th December last year because it was making a strange noise, but you did not give us a reply.

We must insist, therefore, that you replace the heating system immediately and pay for our damage worth US $ 400,000.

Your faithfully

道歉信结构： 表示歉意 解释原因 处理意见 再次道歉

Letters of apology

I am writing to apologise for/about

剑桥商务英语BEC中级写作讲义

? ? ? ? This was due to …

Unfortunately, we have been unable to …

I am sorry for any inconvenience this has caused. I can assure you that we will… 例题

You are the secretary in a company which makes plastic tableware. Your boss has left the

letter below for you to answer.

Write a letter of 120 - 140 words to Ms, Jerome, explaining the reason for the damaged

goods. Use the information in her letter and the notes from your boss.

Do not include addresses. Write on your Answer Sheet.

Chris: please write back to Ms Jereme with regrets, etc. We mustn’t lose this customer Thanks - Hugh. QUALITY

CAFETERIAS INC. NEW ROAD MELBOURNE 6 October 1997 The Manager

Plastic – A – Plenty Co. Gough Industrial Estate Melbourne

Dear Sir or Madam

5 years to be exact. PLASTIC TABLEWARE-Product nos. 0821 (forks) and 7234 (bowls)

We have used your company as a supplier to our restaurants for several years, and until recently the quality of your products has always been good.

However, on 2 September this year, we took delivery of some plastic tableware which was of extremely poor quality. Many of the bowls were chipped and several of the forks were broken. We cannot use them in our cafeterias.

We will replace them free of charge.

I do hope that such a delivery will not be repeated, and that your supplies to us in the future will again be of high quality. If, however, we receive any further faulty plastic tableware from you, we will be obliged to find another supplier to provide us with goods which meet our own high standards I am sure you will be able to provide us with a satisfactory explanation. 剑桥商务英语BEC中级写作讲义

So do I! It was the faulty packing machine ( now repaired. )

Tell her it won’t happen again – she’s an excellent Customer, so please offer our apologies.

Yours faithfully, Ann Jereme

Restaurants Director

范文：

Dear Ms Jeremy,

Thank you for your letter of 6 October. After supplying your restaurants for 5 years, I was extremely sorry to hear that the batch of bowls and forks which you received on 2 September was not of usual quality.

After careful investigation, we found that the cause of the problem was a faulty packing machine. It has now been repaired. I can promise you that this type of problem will not happen again.

According to the sales contract between us, we will, of course, replace your faulty delivery free of charge.

I would like to offer our apologies once again and thank you being an excellent customer.

Yours sincerely, 例题 ? You work in the Sales Department of an international company. Manuela Garcia, an

important client, is visiting your company for a day. There are some changes to the itinerary you sent her last week. ? Write a letter of 120 - 140 words to Ms Garcia, using the original itinerary and your

handwritten notes, informing her of the changes.

Proposed itinerary for one-day visit of Manuela Garcia

Wednesday 20 October

11.00 Ms Garcia arrives on flight 1 B 432 from Madrid

John Sallis to meet Ms Garcia at airport Original arrival time too optimistic 45 剑桥商务英语BEC中级写作讲义

11.30 Arrival at company

John Sallis to give Ms Garcia an introductory tour of company

Restaurant full. It‘s now the Swan hotel 12.30 Lunch at White Hart restaurant

( John Sallis, Carol Snape, Tom McAllister Sue Smith Manuela Garcia )

Carol can‘t make it. Explain why

14.00 Meeting in boardroom

( Carol Snape Tom McAllister Sue Smith Manuela Garcia )

15.30 Coffee break

Give some details

16.00 Product presentation

( Carol Snape, Tom McAllister; Sue Smith Manuela Garcia )

John has to go early. Sue will 18.00 John Sallis to take Ms Garcia to the airport

take Manuela to the airport 19.30

例题：

Ms Garcia departs on flight 1 B 886 to Madrid

Dear Ms Garcia,

Further to last week‘s correspondence, I am writing to inform you that we have to make a few changes to the original itinerary for Wednesday 20 October.

Firstly, in order to allow plenty of time for you to travel from the airport, your tour of the company will be slightly shorter than the hour which we had originally planned. Secondly, please note that as the White Hart is full on Wednesday, lunch will be at the Swan Hotel. Carol Snape will, however, not be joining us due to a previous engagement.

It has been confirmed that Tom McAllister will show the new video about our new natural shampoo range at 16.00. As John Sallis has to leave early, Sue Smith will accompany you to the airport for your evening flight.

If you have any questions, please do not hesitate to contact me.

Yours sincerely,

例题 ? You are responsible for planning the magazine advertising of your company‘s new product,

which is a polish for cars. You have just received the letter below from the magazine that you are

剑桥商务英语BEC中级写作讲义

going to advertise with. You have also received a memo from your Marketing Manager about the advertising campaign. ? write a letter of 120-140 words to Mr Ellwood at the magazine, telling him about the changes

to the advertisement booking, and asking him or any other information that you require. Dear Ms Beddington, Thank you for your advertisement booking, the details of which I confirm below. Name of Company: Autocare Products Name of Product: Supergloss Details of Advert:1/2-page black and white Advert will appear in: June, July and August issues of the magazine Cost of advert:$350 per issue (3 issues=$1050) Discount:5% for early booking Total Cost: $997.50 We trust that this is satisfactory. Yours sincerely, Memo To: Cathy Beddington From: John Humphrey Re: New Product advertising The Managing Director has approved an increase of budget on this campaign, so we can go for: colour advert, six issues. Could you contact the magazine and get them to change this? Please check the price and the possibility of a bigger discount. Also tell them to get the product name right—Supagloss. Thanks

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