商务英语视听说答案

扩展商务英语视听说 主编 马海龙 李毅 (广东金融学院)

英语答案 Scripts Unit 1

Part II Listening and Speaking Task 1 FAQs in job interview Sample answers: Q1.

I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too. Q2.

I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily.

Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others. Q3.

扩展商务英语视听说 主编 马海龙 李毅 (广东金融学院)

Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.

Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me. Task 2 Inappropriate questions in job interview Key:

Part III Language Focus Key:

o Name: Cai Ning

o Personality: serious-minded认真的; calm; humorous; easy-going

扩展商务英语视听说 主编 马海龙 李毅 (广东金融学院)

o Strengths: the ability to work with all types of people o Weakness: perfectionist; impatient

o Work experience: six years’ financial industry experience with

several companies; two years’ experience in an investment bank o Qualification: graduated from Peking University in 2001 majoring in

accounting; fluent English; bookkeeping记账 and accounting proficiency in English.

o Reasons for leaving last job: want to find a job that is challenging. o Questions about the job: Would I be able to work abroad in one of your

overseas branches?

Part IV Viewing and Speaking

Video 1 Applying for the position of financial consultant Key:

It is one of the leading international consultant corporationswhich came to China after China entered WTO.

Reasons for joining the company Working in this company would give him the best chance to use

what he has learned at university.

Relevant work experience He was involved in a factory restoration in Nanjing. Questions Are there any opportunities for Chinese employees to be

transferred to the head office in New York or other branch offices around the world?

Result of the interview Chen Bo will be notified of the final decision by Friday.

Video 2 Applying for the position of Sales Manager

扩展商务英语视听说 主编 马海龙 李毅 (广东金融学院)

Key:

o 1. F T F F T o 2. 1) Sales Manager 2) Five

3) Brand Manager 4) biscuits

5) Business Administration 6) oral English

Part V Case Analysis Hint:

o She is not likely to get the job because she did poorly in the job

interview.

o Things went wrong:

1. Use filler words (“you know”) too many times. 2. Bad-mouth former employer.

3. Inappropriate answers to interviewer’s questions, eg, “I would rather like to establish my own company”

扩展商务英语视听说 主编 马海龙 李毅 (广东金融学院)

4. Ask inappropriate questions, eg. “Can I take time off for vacation?” 5. Self-conceit— “I have no weakness”. 6. Too much emphasis on travel. Scripts Unit 2

Part II Listening and Speaking Task 1 How is your job? Key:

1) I haven’t seen you for years. 2) what do you do now?

3) I’m in the Research and Development Department. 4) I knew you’d do something very challenging and creative.

5) I sometimes stay in the office after work to deal with unfinished tasks.

6) I am still the accountant of that cosmetics company.

Task 2 Describing jobs Key:

1) personnel management 2) developing markets

扩展商务英语视听说 主编 马海龙 李毅 (广东金融学院)

3) planning 4) execution 5) sales targets 6) team performance 7) customer base

8) customer satisfaction

9) selecting, developing and managing 10) cost-effective 11) on time

12) of good quality

13) human and material resources 14) training needs

15) continuous improvement Part IV Viewing and Speaking

Video 1 Introducing titles and responsibilities Key:

1. Caroline Clinton: financial accounts Lucy White: data processing Ada Balck: management accounts

扩展商务英语视听说 主编 马海龙 李毅 (广东金融学院)

2. Administration; Marketing; Engineering; Project Preparation; Accounting

Video 2 Do you like your job? Key:

1. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager 2.

Scripts Unit 3 Part I Warm-up

扩展商务英语视听说 主编 马海龙 李毅 (广东金融学院)

Good afternoon. Today I’m here to talk about how to make effective business calls. Telephone communication is common nowadays, therefore, how to 1) ensure smooth business communication gets increasingly important. Now I’d like to introduce some tips on making proper business calls. First, you should know 2) the purpose of your call in advance. Make sure you have 3) all the documents you’ll need before you dial. One important thing we should not overlook is time schedule. Try to 4) schedule a specific time for calls. Before you make the call, be sure that you get rid of 5) all distractions. For example, turn off the radio, television, etc. When making the call, listen carefully and 6) confirm that you have understood each point. Don’t pretend you have understood when you haven’t. Another thing we should keep in mind is: let other people speak and try to avoid 7) interruptions. Speaking slowly and clearly is important. Try to avoid 8) strong accent. Besides, make sure 9) you sound polite and agreeable. Remember that you should not argue! Use 10) the optional choice method, such as “Which is better, Monday or Tuesday?”, “Morning or afternoon?”, “Ten or eleven a.m.”? And, of course, try to make your call brief. Avoid 11) lengthy calls. Additionally, don’t try to be funny—you may be misunderstood. The last tip you should bear in mind is to 12) smile while you are talking. Your listener can “hear” your smile.

Part II Listening and Speaking Task 1 Making a call Script:

扩展商务英语视听说 主编 马海龙 李毅 (广东金融学院)

Key:

F F T T F T F F

Task 2 Leaving a message Key:

Message Note

To: Louise Paulson From: Paul Jackson Phone: 979-326-8965

Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent. Taken by: Roy

Part IV Viewing & Speaking Video 1 Leaving a message Key:

扩展商务英语视听说 主编 马海龙 李毅 (广东金融学院)

1. F F T T F

2. Message 1) Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it? Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.

Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.

Video 2 You are hard to get hold of! Key: 1.

First attempt 1) A 2)C Second attempt 3) C

Third attempt 4) C 5) B

扩展商务英语视听说 主编 马海龙 李毅 (广东金融学院)

Fourth attempt 6) C 2.

1) When Ms. Mandel asked for Mr. Miller, the receptionist replied, “Hold on, please. I’ll connect you.”

2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said,

“I’m afraid you’ve dialed the wrong extension.”

3) When Ms. Mandel was told she dialed the wrong number, she said, “Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”

4) When the receptionist realized she had given the wrong extension, she said,

“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”

5) When Ms. Mandel phoned the receptionist the third time, she explained, “It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller Can you help?”

6) When Ms. Mandel said it was hard to get hold of him, Henry Miller replied,

扩展商务英语视听说 主编 马海龙 李毅 (广东金融学院)

“Oh, I’m terribly sorry for the trouble.”

Unit4 Key:

Key:

1) Arrive at the meeting ahead of schedule. 2) Consider using a tape recorder. 3) Use a consistent format. 4) Follow the agenda. 5) Be concise.

扩展商务英语视听说 主编 马海龙 李毅 (广东金融学院)

6) List specific outcomes.

7) After the meeting, write a meeting report from your notes. Key:

F F F T F Key:

1) To figure out the reason for the sales drop and the actions to be taken.

2) The salespeople are not very motivated. 3) No, because the sales quotas are pretty high. 4) He proposes to lower the quotas. Unit5 Key: C B B C A Scripts Unit 5 Key: C B B C A

Task 2 Receiving visitors Key:

1)daily routine in the office

扩展商务英语视听说 主编 马海龙 李毅 (广东金融学院)

2)whether the visitor has an appointment or not 3)greet the visitor

4)the visitor’s name, title and position 5)apologize and make some suggestions 6)express regret and explain why

7)date, time, name and the firm the visitor works for. 8)considerate and warm

9)keep the visitor fully informed of the situation.

Part IV Viewing and Speaking Video 1 Going through customs Key:

1) What is the purpose of George’s travel? George is travelling on business. 2) How long is he going to stay? He will stay for about a week.

3) Who has invited George to attend the trade fair?

扩展商务英语视听说 主编 马海龙 李毅 (广东金融学院)

He has been invited to attend the trade fair by his business associates.

4) What is in the bag? Does George have to pay duty on it? His laptop computer is in the bag. It’s duty-free.

5) Are the four packs of cigarettes that George has dutiable? Why or why not?

No, good for personal use rather than commercial use are not subject to duty, and they are within the limit. Key:

1.F 2. T 3.F 4.F 5.F 6.F 7.T 8.F 9.T 10.F Scripts Unit 6

Part II Listening and Speaking

Task 1 A presentation by an HR Manager Key:

o 1. we are hiring for

o 2. business software and consulting services o 3. 4,000

o 4. large corporations

扩展商务英语视听说 主编 马海龙 李毅 (广东金融学院)

o 5. 90 million dollars o 6. pretty fast o 7. 29

o 8. a large project for a bank

Task 2 Company profile of Oracle Key:

Company Profile

o Presenter: 1) Monica Li

o Title of the presenter: 2) Manager of the PR Department of Oracle China o Status: Largest 3) enterprise software company in the world the first 4) global software giant in China o Established time: in 5) 1977

o Headquarters: Redwood Shores, 6) California o Employees: 7) 42,000

o Annual Revenue年营业额: 8) 11 billion dollars

o Development in China: entered China’s market in 9) 1989; set up Beijing Oracle Software Systems Co.Ltd in 10) 1991.

o Oracle China Branches: Beijing, Shanghai, Guangzhou and 11) Chengdu.

扩展商务英语视听说 主编 马海龙 李毅 (广东金融学院)

o Services provided: 9i E-Business platform, E-Business Suite, consulting services, 12) education and support services.

Part IV Viewing and Speaking Video 1 Making a start Key: B A D E C

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