酒店前台接待英语用语
更新时间:2023-08-25 09:51:01 阅读量: 教育文库 文档下载
酒店前台接待英语用语
一、预订服务
Good morning. This is Room reservation. May I help you? 早上好,客房预订处,我能为您做什么?
What kind of room would you like to reserve ?
您想订哪种类型的房间?
A single room or a double room ?
要单人间还是双人房间?
For which dates do you want to book the rooms ?
您想订哪几天的房间呢?
What time will you be arriving?
您将在何时到达?
May I know your name ?
您能告诉我您的名字吗?
How long will you be staying?
您将要住多久?
I’d like to confirm your reservation.
我要确认一下您的预订。
I’ll check the room availability.
我查查客房预订情况。
You should pay a deposit of US$1000 beforehand .
您应预期付1000美元的定金。
There is a 10 per cent discount .
10%的折扣。
二、接待服务
What kind of room would you be prefer?
您要什么样的房间?
Have you got a booking?
您预订了吗?
A single room or a double room?
要单人间还是双人房间?
A double room costs 368 Yuan per night .
双人房的房价是每晚368元。
Breakfast is also included.
早餐也包括在内。
May I see your passport?
我能看一下您的护照吗?
Could you fill in this form, please?
请您填一下这张登记表好吗?
This is your room card and room key?
这是您的房卡和房间钥匙。
Could you sign your name, please?
请您签一下名,好吗?
If you leave after 6:00 p.m , you’ll have to pay the full account. 晚上六点以后退房,按全天收费计算.
You’ll have to register individually, please.
请你们分开登记。
How would you like to pay , sir , in cash or by credit card ? 先生,请问您是用现金付款还是用信用卡付账?
I feel terribly sorry . this is the busiest season and all kinds of rooms are fully booked.
非常抱歉,这个季节人多,各种房间都订满了。
Do you know which unit is responsible for the reception?
您知道您是由哪个单位负责接待的吗?
Could you keep your room key until you check out ?
请您在住宿期间自己保管钥匙,直到结帐离开。
三、收银服务
Here is your bill . It’s 2000 Yuan in all.
这是您的账单。总共2000元。
How would you like to pay , sir , in cash or by credit card ? 先生,请问您是用现金付款还是用信用卡付账?
Please check it and sign here.
请核对一下,在这里签个字。
I will write out a receipt for you .
我给您开一张收据。
May I check the details for you , please?
我能为您核对账单上的详细内容吗?
Do you have any charges for this morning?
您今天是否挂帐用酒店的服务?
We’ll have to charge you $10 extra.
我们要向您额外收10美元。
Did you make any phone calls from room, sir?
先生,您从房间打过电话吗?
Excuse me , sir , but I don’t think that will be enough.
先生,对不起,我认为钱数不够。
I am sorry ,sir ,there has been an error in your bill .Please wait a minute while I correct it .
对不起,先生,您的帐单算错了。请稍候,我马上把它改过来。
Is your baggage down yet, sir ? Could you check out after your baggage have been brought down, please?
先生,您的行李拿下来了吗?能请您在行李拿下来后再结帐吗?
Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.
对不起,您的信用卡已经止付。根据银行规定要取消。
四、兑换外币
The rates of exchange are on the board there .
今天的兑换牌价在那里的牌子上。
How much would you like to change?
您要换多少?
It’s 8.10 Yuan RMB for one US dollar?
1美元兑换8.10元人民币。
情景对话
一、 Check in
1.
C : Good afternoon , sir . Welcome to our hotel . May I help you ? G: Yes. I booked a room one week ago .
C: May I have your name please , sir ?
G: John Smith.
C: Just a moment , sir . While I look through out list. Yes , We do have a reservation for you , Mr. Smith. A city view single room with bath . You’ve paid 2000 Yuan RMB as a deposit . Is that correct ?
G: That’s it .
C: Would you please fill in this registration card , sir ?
G: Sure . Here you are. I think I’ve filled in everything correctly . C: Let me see …Name , address, nationality, forwarding address , passport number , signature and date of departure . Oh , here , sir . You forget to fill in the date of departure. May I fill it in for you ? You are leaving on…
G: October 24.
C: May I see your passport , please ? Thank you ,sir. Now everything is in order . And here is your key . Mr. Smith . Your room number is 1107. It’s on the 11th floor and your room rate is 500 RMB per night . Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it. Please make sure that you have it with you all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars.
G: Yes, I’ll keep it with care , thank you .
C: I hope you enjoy yours stay with us.
2. C: Good afternoon, madam. Can I help you?
G: Good afternoon, I want a single room, please .
C: Have you made a reservation?
G: No, I haven’t.
C: How long do you want to stay?
G: Three days.
C: I’ll see what we have, madam. Oh, yes. I can offer you a room on the eight floor.
G: Fine.
C: May I see your passport?
G: Of course. Here you are.
C: Thank you. Madam. Could you fill in this form, please?
G: Yes. Here it is.
C: Thank you, Here is your key. It’s Room 808 on the eight floor. G: Thank you very much. Good night.
二、 Check out
1. C: Good morning. Can I help you?
G: Yes. I would like to check out. Could I have my bill. Please?
C: Certainly, sir, May I know your name and your room number, please ? G: Dennis black, Room 1108.
C: All right. Here is your bill, Mr. Black. The total is 1800 Yuan. G: The figure seems right.
C: How would you like to pay, Mr. Black , in cash or by credit card ? G: In cash. Here is the money.
C: Thank you, Mr. Black . Just a moment, please , I’ll write out a receipt for you .
2.C: Good morning. Can I help you?
G: Yes, I’d like to check out now .
C: Can I have your name and room number, please ?
G: John smith, room 1208 .
C: May I have your room key, please ?
G: Sure. Here you are.
C: Just a moment, please…..Mr. Smith . Here is your bill. Would you like to check it ?
G: I’m sorry . What’s the 20 Yuan for ?
C: That’s for the drinks you ordered from your room .
G: I see .
C: How would you like to make payment , Mr. Smith ?
G: I’d like to pay in cash .
C: That’ll be 2180 Yuan .
G: Here you are .
C: Here’s your change and receipt , Mr. Smith , I’ll send a bellman up to get your luggage.
G: Thank you .
C: You are welcome , Good-bye .
三、 Reservation
1. C: Good morning . This is room reservation . May I help you ? G: Yes , I’d like to book a room , please .
C: Fine , For which date ?
G: For Oct. 1st .
C: For how many nights ?
G: Two nights.
C: A single room or a double room ?
G: A double room .
C: Could you give me your name , please ?
G: Mr. John Cook .
C: May I have your telephone number , please ?
G: 021-81006382
C: What time do you expect to arrive , sir ?
G: At about 6.p.m .
C: Fine , Mr. Jone Cook , a double room for Oct .1st and 2nd . G: That is right . Good-bye .
C: Good-bye and we are looking forward to seeing you .
2. C: Good morning . Room reservation . Can I help you ?
G: I’d like to make a reservation .
C: When for ?
G: For Sept .9th .
C: For how long ?
G: About a week .
C: Could you hold the line , please ? I’ll check….
Thank you for waiting , sir . I’m afraid our hotel is fully booked on those days .
G: That’s all right .
C: We’re very sorry , sir . We hope you understand
正在阅读:
酒店前台接待英语用语08-25
让职场人受益匪浅的10句话02-12
我的芭比娃娃作文350字07-01
年的由来作文450字06-28
晨跑作文400字06-25
SQL2008R2各版本功能对比01-11
6数学建模11-12
难忘的运动会作文300字07-09
土壤电阻率 - 图文03-24
- exercise2
- 铅锌矿详查地质设计 - 图文
- 厨余垃圾、餐厨垃圾堆肥系统设计方案
- 陈明珠开题报告
- 化工原理精选例题
- 政府形象宣传册营销案例
- 小学一至三年级语文阅读专项练习题
- 2014.民诉 期末考试 复习题
- 巅峰智业 - 做好顶层设计对建设城市的重要意义
- (三起)冀教版三年级英语上册Unit4 Lesson24练习题及答案
- 2017年实心轮胎现状及发展趋势分析(目录)
- 基于GIS的农用地定级技术研究定稿
- 2017-2022年中国医疗保健市场调查与市场前景预测报告(目录) - 图文
- 作业
- OFDM技术仿真(MATLAB代码) - 图文
- Android工程师笔试题及答案
- 生命密码联合密码
- 空间地上权若干法律问题探究
- 江苏学业水平测试《机械基础》模拟试题
- 选课走班实施方案
- 前台接待
- 英语
- 用语
- 酒店
- 职业卫生管理制度及操作规程编制范例
- 国培计划网络研修未解决的疑惑
- 刘顺达董事长在集团公司2012年工作会议上的讲话、陈进行总经理所作的工作报告和总结讲话
- 中国大米市场深度调查研究与发展趋势分析报告(2016版)
- 普华永道《四川天歌科技集团股份有限公司业务战略和管理咨询---成本管理流程报告》39页
- 2017年东北农业大学资源与环境学院716行政管理学考研强化模拟题
- 2010年安全生产管理目标考核汇报
- 教师入党志愿书-含十八大嫦娥三号
- 城市总体规划原理第8章 城市生态建设与环境保护规划
- 【教育资料】小学语文一年级教案: 《an en in un ün》教学设计之二
- 当代美国马克思主义经济学对资本主义失业不足的研究毕业论文范文
- 巴马长寿村景点
- 走近万科物业
- 2017-2022年中国保暖内衣市场调查与投资前景预测报告(目录)
- 宽带MIMO_OFDM系统信道估计算法研究
- 全屋定制家具运营方案
- 2016-2022年中国IGBT功率模块行业发展现状调研与发展趋势分析报告
- 南京垃圾费征收办法问答
- 基于单片机竞赛抢答器设计
- 2018-2022年中国3D电视产业分析预测及投资咨询报告发展趋势(目录)