bec higher textbook summary

BEC HIGHER TEXTBOOK SUMMARY

Module1 working life

Wordlist a day off graduate recruit adaptable interpersonal skills references applicant interviewee resign apply for job seeker retire candidate join retirement dismiss lay off reward educate overtime self-employed efficient participant self-motivated employ part-time spokesperson employees permanent temporary employer personal achievements train expertise promotion trainees flexible qualifications

expressions： I don't have any difficulty working with people I joined the companywhen I graduated I want to succeed in passing the exam I'm considering changing jobs I'm good at working independently I'm used to working hard

I'm willing to work long hours Is it worth applying for the job?

My job involves contacting customers +gerund (-ing) be good at be worth have trouble/difficulty succeed in think about/consider enjoy avoid involve be used to/accustomed to +to+infinitive (to do) plan/intend/aim fail be reluctant hope/expect manage decide have be willing/prepared

3 Possible answers 1 to take up a new sport.

2 persuading people to do things. 3 researching the company. 4 solving technical problems. 5 understanding native speakers.

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6 to answer all my emails. 7 renting a caravan in France. 8 to take on more responsibility.

9 doing things as others want them done. 10 to do their own job properly.

Module 2 growing the company

Wordlist： acquire

advise (sb) on…

be listed (on the stock exchange) bureaucracy

clear lines of reporting competitive

consistent procedures core business creativity

customer satisfaction devolve responsibility distribute divest division

dynamic

employee welfare

empowerment of employees expand feedback go bankrupt

go out of business go public headquarters hierarchy high tempo innovation job security lay off

long-term planning

make redundant measurable results merge

non-financial reward plant

project-based organisation sales office sell off set up shut down stockholders subsidiary take over warehouse

expressions：

Presenting： Talking about yourself：

If everyone is ready, I'll begin… I'm going to apply for a job with… Shall we begin?/Shall we get started? I'm not really sure… I'm going to describe/present/explain I work as a…/I work in the…department Please interrupt me if something is not clear My main interests are… I'd like to begin by saying/explaining It's worth noting that…

There are two/three/several key points to note Firstly…Secondly…And finally… I think I've covered the main points

If there aren't any more questions I'll end there Thanks for your attention

P19 4 答案： Customers：confusion arising from the change of name, systems or management Suppliers：contracts may have to be renegotiated and some may lose out

Employees：changes in working conditions, some may lose their jobs if there is rationalisation Shareholders：the value of their shares should increase at first but in the longer term…?

Customers：the company may become more efficient in the long term, quality/service may improve Suppliers：new opportunities may arise in other parts of the new company

Employees：restructuring might create new responsibilities and job opportunities Shareholders：value of shares is likely to increase at least in the short term

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2.1听力重点：

一to throw someone in at the deep end (give them a job/put them in a situation without any time to prepare) 一in fairness,…(if we are defending this action… 一to wield the axe…(to make job cuts) 一in retrospect,…(looking back now)

一they get a lot of flak (they get a lot of criticism)

一if you don't cut it (if you can't do what is expected of you)

一things will settle down (things will become calmer/more stable)

P20写作：（新闻稿） 注意事项：第三人称写。不可以像广告。

You work in the press office of an insurance company that has recently taken over another company. Since the take-over there have been some negative reports about it. You decide to put out a press release. Include the following points.

·Explain the business reasons for the take-over (to compete with other big insurance companies; to rationalise staffing).

·Express your enthusiasm about the future opportunities for the merged company. ·Thank all the employees for their support.

·Reassure people that there won't be major job cuts. 【范文】：

Last month Insure Co was pleased to announce the acquisition of ABC Insurance. The new company brings together two leading insurance providers to form the world's third largest insurance company. The merger guarantees the future of both companies and their ability to compete with the best. At the same time, it creates possibilities to make savings in many areas, such as office expenses, advertising and staffing costs. These savings will be passed on to the consumer in the form of lower insurance premiums.

In addition, with the combined expertise of the two companies, the consumer can expect to see an exciting range of new insurance products in the coming months.

The company would like to take this opportunity to thank employees of both companies for the patience and understanding they have shown in recent months. Their loyalty is appreciated and the company intends to keep any job losses to a minimum.

Module 3 communication at work

Wordlist： attend a meeting call centre

communication channel draft/send an email express gratitude give a presentation give a reply/response give a reminder

issue/put out a press release

launch/run an advertising campaign make/receive a phone call

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make a demand/request make a proposal make an announcement make an apology organise a meeting post/put information on the Internet produce/publish a report put up/display a notice send out/circulate a memo propose/recommend/suggest doing or that sb should do

remind sb to do accuse sb of doing admit/deny doing

agree/offer/promise/threaten/refuse/undertake to do blame/criticise/praise sb for doing complain about something

convince/ encourage/persuade/tell/urge sb to do deter/discourage/dissuade sb from doing discuss something

expressions： Handling calls sensitively：

I completely/quite understand I (do) apologise for the wait If you'd like to tell me… I'll come straight back to you

I'll get back to you as soon as I can I'll look into it straight away I'll see what I can do In that case I will… In the meantime…

Please bear with me for a moment Would that be acceptable? Would 6pm be convenient?

P28 2 答案：

1 Make a speech/presentation at a farewell party 2 Run a big TV and press advertising campaign 3 Circulate a memo and publish a newsletter 4 Run advertisements in the press

5 Issue a press release and hold a news conference 6 Post information about the job on relevant

3 扩展补充： a reply to a letter / phone call / email

a request for information / a meeting / a pay rise a reminder to do something

a proposal for action / a new product

an announcement regarding / about something an apology for a mistake /for being late a demand for payment.

besides/anyway consequently/so following/after following/after however/but

moreover/what's more nevertheless/still owing to/because of since/because

Formal emails：

Further to our letter…

I would be grateful if you could send us… If you are in agreement with… Once again, thank you for…

Please do not hesitate to contact me Please find attached a copy of ... Yours sincerely

Internet sites, eg University websites, place an advertisement in the local/national press

7 Run advertisements in the local press and put up notices near the point of sale

8 Send an email, make a phone call

9 Give a presentation at the annual general meeting

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5.答案 persuade+someone+to do urge convince promise+to do threaten undertake admit+doing criticise+someone + for doing deny praise blame suggest +doing/+that should do propose recommend someone

P30 1：Possible story Talk about one of the situations 1-4, answering the following questions. Remember to use the correct verb patterns.

·When did it take place? ·What happened? ·Who was there? ·What was said? 【范文】

Just before I went to university to study languages, I took a summer job working in the kitchen of a restaurant. The restaurant was run by a young French chef called Raymond Pierre. My job was to prepare vegetables. He was a perfectionist and frequently criticised his staff for not taking enough care. One day he accused the pastry chef of putting too much vanilla in the confectioner's custard. The pastry chef was very upset and threatened to walk out if Raymond didn't apologise. Raymond then turned to me and asked me if I wanted his job, saying that I could probably do it better. The pastry chef was furious and stormed out. Opportunities never come exactly when you would like them to. An up-and-coming French chef was offering to train me himself, but I refused because I was only thinking about how much money I could save before my university course started. I am now a freelance translator, getting work where I can. And Raymond? He is a world famous chef.

P33-3举例： 1 I wanted to go to the meeting. However, my train was late. I wanted to go to the meeting, but my train was late. 2 It was very expensive, but we bought it nevertheless. It was very expensive, but we still bought it.

3 He was frustrated. Consequently he left the company. He was frustrated so he left the company.

4 The plane was delayed owing to a fire at the airport. the plane was delayed because of a fire at the airport.

5 It has many interesting features. Moreover, it's cheap to run. It has many interesting features. What's more, it's cheap to run.

6 Following the stock market crash, investors put their money into gold. After the stock market crash, investors put their money into gold.

7 Since we don't really know them, it would be a good idea to arrange a meeting first. Because we don't really know them, it would be a good idea to arrange a meeting first. 8 It's too far to go. Besides, I don't like flying. It's too far to go, and anyway I don't like flying.

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Module 5 money and finance

Wordlist a company/private/state pension debtor negative equity scheme dividends negotiate a discount a mortgage do a deal net income accounts payable do business overheads accounts receivable earn interest/money owe money administrative/advertising economic growth pay back/repay money /development/distribution economic policy profit and loss /finance labour/material costs expenditure profitable/unprofitable asset values fixed/variable costs re-mortgage be short of money gross/net profit retained profit borrow/lend money interest rates take out a loan cash flow invest/save/spend/invoice for the wage bill charge for /waste money total revenue consumer confidence liabilities turnover creditor make/win money current/long-term debt make a down-payment

Expressions: a snapshot It's a waste of money be sitting on a time bomb over a given period do some sums pay your way through college How much is it worth? the bottom line

Discussions and recommendations: For me, the best thing would be to… In that way we would (do)… I agree with you. Instead of (doing)…we should/could (do)… I think that might be quite… Personally I'd go for… I think that's an excellent idea. So, we've been asked to/So, we're here to… I see what you're saying, but… The advantage of that would be… I'd recommend (doing)…/We could try (doing)… What do you think/suggest?/What's your opinion? If we were to (do)…then we could (do)…

P50-1 Q：What financial mistakes do you think small businesses most commonly make? Make a list. A：Not taking out insurance to cover the sudden loss of a senior/key employee. 1 Cashflow problems from late payment by customers. 2 Taking out loans they cannot service properly. 3 Not keeping cash reserves for times of difficulty. 4 Not insuring themselves against business risk.

5 Not setting aside enough money for marketing and advertising. 6 Not providing for their own retirement.

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Module 6 purchasing power

Wordlist a close relationship beware commission

customer satisfaction damaged in transit discounts dispatch

efficient service

in stock

marked/damaged mint condition prompt payment reliable/unreliable renegotiate terms renew a contract

re-tender for a contract

seasonal discounts share the cost of shortage of stock squeeze a supplier stock levels swift delivery warranty

expressions

【Telephoning】

Can I speak to Mr…，please?

Can I speak to the person who deals with…,please? Can I take a message?

I wonder if you can help me? I'm calling about… If you can call me soon, I'd appreciate it. I'm afraid he's not available. I'll call back later.

I'll have to get back to you on that. I'll just check my records. I'll just get him for you. I'll see if ...

It was nice talking to you.

One moment. I'll put you through. Thanks for calling. Thanks for your help.

【Letter writing】

As a result of this we have had to… As you may know/As you will recall Following our recent meeting… I am writing in answer to…

I was given your name by…who suggested… I would be grateful if you could…

In order to resolve this matter I suggest that… Please do not hesitate…

【Ordering events】

At no time have I (done)… At that time it was…

Before that time I had (done)… Each/Every time I (do)…

For the time being I am (doing)… In the beginning I (was)…

On the second occasion that I (did)… The next time I will…

This is the first time that I have (done)… Up to now I have (done)…

P58-4 Q：Do you think suppliers should be protected against the power of big companies?

What measures could be taken to do this?

A：-The government could legislate to fix payment terms between suppliers and the supermarkets.

-The suppliers could form an alliance and threaten not to supply the supermarkets until they improve their payment terms.

-Suppliers and consumer associations could generate bad publicity for the supermarkets about this situation.

P61-写作

The battery on your MP3 player has failed after twelve months of use. You are not prepared to accept this. Write a letter demanding a free replacement battery. Use this guide to help you. ·reason for writing (refer to their letter)

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·describe the history

·state why you are not satisfied ·suggest next steps

·thank them and close the letter 【范文】

Dear Ms Delaple,

I am writing in answer to your letter of 23 January in which you stated that you would be unable to replace the battery on my SL550 MP3 player because it was now out of warranty.

I purchased the MI'3 player fourteen months ago and had no trouble with it for the first ten months. Although my use of the player was normal and I recharged the battery according to the instructions, it failed after only eleven months. I tried to recharge it again after two weeks, but without success. At that point I contacted your technical support department who advised me to send in the player for repair. It seems that it arrived with you too late to be within warranty.

In your manual it clearly states that `the battery should last most normal users the life of the product'. For this reason, and the fact that it failed after eleven months rather than twelve, I cannot accept that I am not entitled to a free replacement battery.

It is not in your company's interest to have dissatisfied customers and if you are unable to offer the replacement, I will certainly warn others through Internet forums about this problem.

Thank you for taking the time to consider my case. I look forward hearing from you. Yours sincerely

P65-写作测试part2·Write 200-250 words. ·A supplier whom you have dealt with for several years without any problems has recently sent you the wrong stock on three separate occasions. ·Write a letter to the company: ·informing them of the problem

·explaining the impact it has on your business ·asking for an explanation for these mistakes

·suggesting the action you will take if these mistakes continue 【范文】： Dear John,

I am writing to you regarding some problems that we have experienced recently with our orders, and to ask you to remedy the situation.

In March of this year we ordered two pallets of beech laminate flooring, but were sent two pallets of oak laminate. It took three weeks to get the correct goods. In May we received a damaged pallet of the same item and had to return it. On that occasion it took ten days to get a replacement. Most recently we received three pallets of cherry wood flooring in the wrong thickness.

These mistakes cost us time and money in administration. They affect our reputation for reliability and prompt delivery, and worse than that, can lose us business if the customer is not prepared to wait for the goods.

In the past we have not had any reason to complain about the quality of service from your company and I would like to know why the situation has changed in recent months. A full explanation of the reasons for these mistakes would be helpful.

You will appreciate that we cannot continue to do business with you if such errors continue to occur. I do hope it is a problem that you are able to solve quickly.

I look forward to hearing from you. Yours sincerely

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Module 7 managing people

Wordlist business strategy clear objectives control freak

day-to-day operations delegate responsibility diversify get on with

innovative ideas

inspire confidence jargon

overseas subsidiary people skills

undergo an assessment although as well as furthermore

in addition to

in spite of / despite nevertheless on account of consequently subsequently

expressions: spread yourself thinly 【Idioms】

be a yes-man take something on board bite off more than you can chew throw money at a problem can't see the wood for the trees too many chiefs, not enough Indians cut corners get your hands dirty 【Report writing】 have someone's best interests at heart On the positive side… have tunnel vision The aim of this report is to… lose face This is as a result of… open a can of worms This is owing to… put someone on the spot With regard to…，however,

P66-3资料

A good manager is someone who can… 1、delegate responsibility 7、take tough decisions 2、plan effectively 8、lead by example 3、motivate their staff to perform 9、inspire confidence and respect 4、handle people sensitively 10、communicate their vision and ideas 5、organise work efficiently 11、co-operate with other parts of the organisation 6、recognise and reward good performance 12、be creative and have innovative ideas

What are the key qualities for a leader to possess? Are these different from a manager's qualities? Is there another leadership quality you would add to the list?

A good leader has to be charismatic and somebody that people want to follow. They must be intelligent, have vision, have excellent communication skills and have innovative ideas.

P67-习语

1 He's not afraid to get his hands dirty. 1 He will do more menial jobs if they need to be done. 2 He's a bit of a control freak. 2 cannot delegate easily. 3 He spreads himself very thin. 3 Tries to do too many things at the same time. 4 He often puts you on the spot. 4 Challenges you (verbally). 5 He doesn't take on board what you're saying. 5 Doesn't take account of the arguments or

suggestions you present.

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P68-习语

1 can't see the wood for the trees 6 cut corners 2 doesn't want to lose face 7 throw money at the problem 3 have tunnel vision 8 open a can of worms 4 bite off more than you can chew 9 be a yes-man 5 too many chiefs, not enough Indians

1 Too involved with the detail to be able to see the wider picture.

2 Doesn't want to be publicly embarrassed by being shown to be wrong. 3 Only focused on one thing, and ignores other considerations.

4 Takes on a task that they don't have the time or capacity to do alone.

5 Too many managers and people giving orders and not enough people to carry out the work. 6 To take an easy route to a solution that may compromise quality, safety or legality.

7 To think you can solve a problem by spending money when it actually needs more careful planning and thought. 8 Begin a task or start a discussion which may lead to endless problems and difficulties. 9 Do everything that you are asked to do without questioning it.

P72-写作 A business report Request

Hi Davina,

John is asking me for a progress report on the documentary film about Greenland Can you please send me a formal report outlining: ·the reasons for making this documentary ·how far you have got with the project ·any problems experienced

·the schedule from now up to completion Thanks Paula 【REPORT】：

Progress Report on Greenland Documentary The aim of this report is to provide an update on progress with regard to the documentary started last May, and an estimate of the schedule for completion.

We chose Greenland as our subject for the following reasons: - no-one else is making a documentary in this area at the moment

- it is a good place to observe the effects of global warming (currently a topical subject).

On the positive side, we have collected five hours of material including some impressive footage of wildlife (particularly polar bears) and some very interesting interviews with local people.

With regard to the schedule, however, the filming is several days behind. This is partly owing to unpredictable weather conditions which have sometimes prevented us from filming. In addition to this, it has not been easy to get permission to shoot in the north. Since it is a conservation area, the authorities are reluctant to give permission.

Our estimate is that we have only another four weeks filming to complete and once that is finished we will return to the editing room to distil the footage down to one hour.

We would recommend, on the basis of what we have already filmed, that the subject of the documentary should be the effect of global warming on wildlife and the local people. However, we recognise that this is your decision and would welcome your views on this before we begin the editing process.

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